<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><br></div>Geez, you guys, does being a "Professional" mean that you always have to measure time in terms of lost dollars and "productivity"??<div><br></div><div>To me, there's always a plus side to a missed appointment. I get to read some more of a book I always have with me; get to take a long, leisurely lunch beak; get to take a pleasant walk with my dog, perhaps in a place I haven't explored before. There's always more pianos to stick your head inside of. Stop and smell that rose, dude.</div><div><br></div><div>Joseph Giandalone, RPT</div><div>Conway, MA</div><div><br></div><div><br></div><div><div><div>On Apr 9, 2012, at 1:13 PM, Delwin D Fandrich wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; font-family: Times; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div lang="EN-US" link="#000000" vlink="#000000"><div class="WordSection1" style="page: WordSection1; "><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: 'Comic Sans MS'; color: navy; ">Yes, we do. My rule is 24 hours’ notice but I’ll (usually) accept the night before.<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: 'Comic Sans MS'; color: navy; "><o:p> </o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: 'Comic Sans MS'; color: navy; ">And your time was wasted unless you had planned on having a completely nonproductive day in your shop.<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: 'Comic Sans MS'; color: navy; "><o:p> </o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: 'Comic Sans MS'; color: navy; ">ddf<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: 'Comic Sans MS'; color: navy; "><o:p> </o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: 'Comic Sans MS'; color: rgb(99, 36, 35); ">Delwin D Fandrich</span><span style="font-size: 10pt; font-family: Calibri, sans-serif; color: rgb(99, 36, 35); "><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: 'Comic Sans MS'; color: rgb(99, 36, 35); ">Piano Design & Fabrication</span><span style="font-size: 10pt; font-family: Calibri, sans-serif; color: rgb(99, 36, 35); "><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Calibri, sans-serif; color: rgb(99, 36, 35); ">6939 Foothill Court SW,<span class="Apple-converted-space"> </span></span><span style="font-size: 10pt; font-family: 'Comic Sans MS'; color: rgb(99, 36, 35); ">Olympia, Washington 98512 USA<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: 'Comic Sans MS'; color: rgb(99, 36, 35); ">Phone 360.515.0119 — Cell 360.388.6525</span><span style="font-size: 10pt; font-family: Calibri, sans-serif; color: rgb(99, 36, 35); "><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: 'Comic Sans MS'; color: rgb(99, 36, 35); "><a href="mailto:del@fandrichpiano.com"><u><span style="color: blue; ">del@fandrichpiano.com<span class="Apple-converted-space"> </span></span></u></a></span><span style="font-size: 10pt; font-family: 'Comic Sans MS'; color: rgb(99, 36, 35); ">—<span class="Apple-converted-space"> </span></span><span style="font-size: 10pt; font-family: 'Comic Sans MS'; color: rgb(99, 36, 35); "><a href="mailto:ddfandrich@gmail.com"><u><span style="color: blue; ">ddfandrich@gmail.com</span></u></a></span><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: navy; "><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: 'Comic Sans MS'; color: navy; "><o:p> </o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span><a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a><span class="Apple-converted-space"> </span>[mailto:pianotech-bounces@ptg.org]<span class="Apple-converted-space"> </span><b>On Behalf Of</b><a href="mailto:tnrwim@aol.com">tnrwim@aol.com</a><br><b>Sent:</b><span class="Apple-converted-space"> </span>Thursday, April 05, 2012 6:11 PM<br><b>To:</b><span class="Apple-converted-space"> </span><a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a><br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: [pianotech] priorities<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: black; ">We have a different opinion and solution to this problem. Ok. But now the next question. Instead of being stood up at the door, what if she calls (pick one), an hour, two hours, the night before, a day before, any time, which doesn't allow you enough time to schedule someone else in that time slot, do you still charge her for lost income and a no show? I realize travel time is worth something, and since I was staying home to work in the shop anyway, the time was not wasted. But what if its the first appointment of the day, and you've got several others to do? Wasted time is wasted time.<o:p></o:p></span></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: black; "> <o:p></o:p></span></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: black; ">Wim <o:p></o:p></span></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: black; "> <o:p></o:p></span></div></div></div></div></span></blockquote></div><br></div></body></html>