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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>LOVE IT!!<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I service a 60 mile radius mostly and have
my favorite coffee shops/restaurants to hang out in. I used to work in an
office environment with everyone looking over your shoulder and keeping track
of how much time you put in (even though I was supposed to be salaried). I don’t
need or want that anymore. A missed appointment is now just another opportunity
to enjoy life!<o:p></o:p></span></font></p>
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style='font-size:10.0pt;font-family:AGaramond;color:navy'>Dean W
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w:insAuthor="Dean May" w:insDate="2012-04-10T11:53:00Z" w:endInsAuthor="Dean May"
w:endInsDate="2012-04-10T11:53:00Z"><st1:place w:st="on"><st1:City w:st="on"><font
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w:insAuthor="Dean May" w:insDate="2012-04-10T11:53:00Z" w:endInsAuthor="Dean May"
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w:endInsDate="2012-04-10T11:53:00Z"><U2:POSTALCODE u1:st="on"><st1:PostalCode
w:st="on"><font color=navy><span style='color:navy'>47802</span></font></st1:PostalCode><font
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Joseph Giandalone<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, April 10, 2012 9:39
AM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">pianotech@ptg.org</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [pianotech]
priorities</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Geez, you guys, does being a "Professional" mean that you
always have to measure time in terms of lost dollars and
"productivity"??<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>To me, there's always a plus side to a missed appointment. I get to
read some more of a book I always have with me; get to take a long, leisurely
lunch beak; get to take a pleasant walk with my dog, perhaps in a place I
haven't explored before. There's always more pianos to stick your head inside
of. Stop and smell that rose, dude.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Joseph Giandalone, RPT<o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Conway</span></font></st1:City>,
<st1:State w:st="on">MA</st1:State></st1:place><o:p></o:p></p>
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12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Apr 9, 2012, at 1:13 PM, Delwin D Fandrich wrote:<o:p></o:p></span></font></p>
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12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face="Comic Sans MS"><span
style='font-size:11.0pt;font-family:"Comic Sans MS";color:navy'>Yes, we do. My
rule is 24 hours’ notice but I’ll (usually) accept the night before.<u1:p></u1:p></span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=2 color=navy face="Comic Sans MS"><span
style='font-size:11.0pt;font-family:"Comic Sans MS";color:navy'><u1:p> </u1:p></span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=2 color=navy face="Comic Sans MS"><span
style='font-size:11.0pt;font-family:"Comic Sans MS";color:navy'>And your time
was wasted unless you had planned on having a completely nonproductive day in
your shop.<u1:p></u1:p></span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=2 color=navy face="Comic Sans MS"><span
style='font-size:11.0pt;font-family:"Comic Sans MS";color:navy'><u1:p> </u1:p></span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=2 color=navy face="Comic Sans MS"><span
style='font-size:11.0pt;font-family:"Comic Sans MS";color:navy'>ddf<u1:p></u1:p></span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=2 color=navy face="Comic Sans MS"><span
style='font-size:11.0pt;font-family:"Comic Sans MS";color:navy'><u1:p> </u1:p></span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=2 color="#632423" face="Comic Sans MS"><span
style='font-size:10.0pt;font-family:"Comic Sans MS";color:#632423'>Delwin D
Fandrich</span></font><o:p></o:p></p>
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<u1:p></u1:p>
<div>
<p class=MsoNormal><font size=2 color="#632423" face="Comic Sans MS"><span
style='font-size:10.0pt;font-family:"Comic Sans MS";color:#632423'>Piano Design
& Fabrication</span></font><o:p></o:p></p>
</div>
<u1:p></u1:p>
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<p class=MsoNormal><st1:address w:st="on"><st1:Street w:st="on"><font size=2
color="#632423" face=Calibri><span style='font-size:10.0pt;font-family:Calibri;
color:#632423'>6939 Foothill Court SW</span></font></st1:Street><font size=2
color="#632423" face=Calibri><span style='font-size:10.0pt;font-family:Calibri;
color:#632423'>,<span class=apple-converted-space> </span></span></font><st1:City
w:st="on"><font size=2 color="#632423" face="Comic Sans MS"><span
style='font-size:10.0pt;font-family:"Comic Sans MS";color:#632423'>Olympia</span></font></st1:City><font
size=2 color="#632423" face="Comic Sans MS"><span style='font-size:10.0pt;
font-family:"Comic Sans MS";color:#632423'>, <st1:State w:st="on">Washington</st1:State>
<st1:PostalCode w:st="on">98512</st1:PostalCode> <st1:country-region w:st="on">USA<u1:p></u1:p></st1:country-region></span></font></st1:address><o:p></o:p></p>
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<div>
<p class=MsoNormal><font size=2 color="#632423" face="Comic Sans MS"><span
style='font-size:10.0pt;font-family:"Comic Sans MS";color:#632423'>Phone
360.515.0119 — Cell 360.388.6525</span></font><o:p></o:p></p>
</div>
<u1:p></u1:p>
<div>
<p class=MsoNormal><font size=2 color="#632423" face="Comic Sans MS"><span
style='font-size:10.0pt;font-family:"Comic Sans MS";color:#632423'><a
href="mailto:del@fandrichpiano.com">del@fandrichpiano.com<span
class=apple-converted-space> </span></a>—<span
class=apple-converted-space> </span><a href="mailto:ddfandrich@gmail.com">ddfandrich@gmail.com</a></span></font><o:p></o:p></p>
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<u1:p></u1:p>
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<p class=MsoNormal><font size=2 color=navy face="Comic Sans MS"><span
style='font-size:11.0pt;font-family:"Comic Sans MS";color:navy'><u1:p> </u1:p></span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><span
class=apple-converted-space><font size=2 face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma'> </span></font></span><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'><a
href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a><span
class=apple-converted-space> </span>[mailto:pianotech-bounces@ptg.org]<span
class=apple-converted-space> </span><b><span style='font-weight:bold'>On
Behalf Of</span></b><a href="mailto:tnrwim@aol.com">tnrwim@aol.com</a><br>
<b><span style='font-weight:bold'>Sent:</span></b><span
class=apple-converted-space> </span>Thursday, April 05, 2012 6:11 PM<br>
<b><span style='font-weight:bold'>To:</span></b><span
class=apple-converted-space> </span><a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a><br>
<b><span style='font-weight:bold'>Subject:</span></b><span
class=apple-converted-space> </span>Re: [pianotech] priorities<u1:p></u1:p></span></font><o:p></o:p></p>
</div>
<div style='margin-left:.5in'><u1:p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</u1:p></div>
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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>We have a different opinion and solution
to this problem. Ok. But now the next question. Instead of being stood up
at the door, what if she calls (pick one), an hour, two hours, the night
before, a day before, any time, which doesn't allow you enough time to schedule
someone else in that time slot, do you still charge her for lost
income and a no show? I realize travel time is worth something, and since
I was staying home to work in the shop anyway, the time was not
wasted. But what if its the first appointment of the day, and you've
got several others to do? Wasted time is wasted time.<u1:p></u1:p></span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'> <u1:p></u1:p></span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Wim <u1:p></u1:p></span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'> <u1:p></u1:p></span></font><o:p></o:p></p>
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