<div class="gmail_quote">On Tue, Apr 10, 2012 at 10:55 AM, Dean May <<a href="mailto:deanmay@pianorebuilders.com">deanmay@pianorebuilders.com</a>> wrote: <blockquote style="BORDER-LEFT:#ccc 1px solid;MARGIN:0px 0px 0px 0.8ex;PADDING-LEFT:1ex" class="gmail_quote"> <div style="WORD-WRAP:break-word" lang="EN-US" vlink="blue" link="blue"> <div> LOVE IT!! I service a 60 mile radius mostly and have my favorite coffee shops/restaurants to hang out in. I used to work in an office environment with everyone looking over your shoulder and keeping track of how much time you put in (even though I was supposed to be salaried). I don’t need or want that anymore. A missed appointment is now just another opportunity to enjoy life! <div> Dean Dean W May <a href="tel:%28812%29%20235-5272" target="_blank" value="+18122355272">(812) 235-5272</a> voice and text PianoRebuilders.com (888) DEAN-MAY Terre Haute IN 47802 Give us a LIKE on Facebook! <a href="https://www.facebook.com/pages/PianoRebuilderscom/137780082943148" target="_blank">Go to PianoRebuilders.com</a> </div> <div> <div style="TEXT-ALIGN:center" class="MsoNormal" align="center"> <hr align="center" size="2" width="100%"> </div> From: <a href="mailto:pianotech-bounces@ptg.org" target="_blank">pianotech-bounces@ptg.org</a> [mailto:<a href="mailto:pianotech-bounces@ptg.org" target="_blank">pianotech-bounces@ptg.org</a>] On Behalf Of Joseph Giandalone Sent: Tuesday, April 10, 2012 9:39 AM <div class="im"> To: <a href="mailto:pianotech@ptg.org" target="_blank">pianotech@ptg.org</a> Subject: Re: [pianotech] priorities</div> </div> <div class="im"> <div> </div> Geez, you guys, does being a "Professional" mean that you always have to measure time in terms of lost dollars and "productivity"?? <div> </div> <div> To me, there's always a plus side to a missed appointment. I get to read some more of a book I always have with me; get to take a long, leisurely lunch beak; get to take a pleasant walk with my dog, perhaps in a place I haven't explored before. There's always more pianos to stick your head inside of. Stop and smell that rose, dude. </div> <div> </div> <div> Joseph Giandalone, RPT</div> <div> Conway, MA</div> <div> </div> <div> </div> <div> <div> <div> On Apr 9, 2012, at 1:13 PM, Delwin D Fandrich wrote:</div> <div vlink="#000000" link="#000000"> <div> Yes, we do. My rule is 24 hours’ notice but I’ll (usually) accept the night before. </div> <div> </div> <div> And your time was wasted unless you had planned on having a completely nonproductive day in your shop. </div> <div> </div> <div> ddf</div> <div> </div> <div> Delwin D Fandrich</div> <div> Piano Design & Fabrication</div> <div> 6939 Foothill Court SW, Olympia, Washington 98512 USA </div> <div> Phone <a href="tel:360.515.0119" target="_blank" value="+13605150119">360.515.0119</a> — Cell <a href="tel:360.388.6525" target="_blank" value="+13603886525">360.388.6525</a> </div> <div> <a href="mailto:del@fandrichpiano.com" target="_blank">del@fandrichpiano.com </a>— <a href="mailto:ddfandrich@gmail.com" target="_blank">ddfandrich@gmail.com</a> </div> <div> </div> <div style="MARGIN-LEFT:0.5in"> From: <a href="mailto:pianotech-bounces@ptg.org" target="_blank">pianotech-bounces@ptg.org</a> [mailto:<a href="mailto:pianotech-bounces@ptg.org" target="_blank">pianotech-bounces@ptg.org</a>] On Behalf Of<a href="mailto:tnrwim@aol.com" target="_blank">tnrwim@aol.com</a> Sent: Thursday, April 05, 2012 6:11 PM To: <a href="mailto:pianotech@ptg.org" target="_blank">pianotech@ptg.org</a> Subject: Re: [pianotech] priorities</div> <div style="MARGIN-LEFT:0.5in"> </div> <div> <div style="MARGIN-LEFT:0.5in"> We have a different opinion and solution to this problem. Ok. But now the next question. Instead of being stood up at the door, what if she calls (pick one), an hour, two hours, the night before, a day before, any time, which doesn't allow you enough time to schedule someone else in that time slot, do you still charge her for lost income and a no show? I realize travel time is worth something, and since I was staying home to work in the shop anyway, the time was not wasted. But what if its the first appointment of the day, and you've got several others to do? Wasted time is wasted time. </div></div> <div> <div style="MARGIN-LEFT:0.5in"> </div></div> <div> <div style="MARGIN-LEFT:0.5in"> Wim </div></div> <div> <div style="MARGIN-LEFT:0.5in"> </div></div></div></div> </div></div></div></div></blockquote></div> <div> </div> <div>I had one of those calls this morning, I was in the shop for the morning my first tuning wasn't 'til noon established customer(2nd call)then another at 2 new customer in a small town about 15 miles from me. About 8:00 the phone rang, it was the noon customer, he wasn't going to be home after all he had to stay at work. I told him I understood & we could re-schedule soon.</div> <div>Why? He's a fireman at the local military base, they work 24 on 24 off only he was being held over for a 2nd 24. </div> <div>You always have to cut the firemen some slack, right? Besides it's his significant other's piano, an RX-2! </div> <div> </div> <div>Mike -- I think we are a product of all our experiences. <a href="http://www.brainyquote.com/quotes/quotes/s/sanfordiw283095.html" target="_blank">Sanford I. Weill</a> Michael Magness Magness Piano Service 608-786-4404 <a href="http://www.ifixpianos.com/" target="_blank">www.IFixPianos.com</a> email <a href="mailto:mike@ifixpianos.com" target="_blank">mike@ifixpianos.com</a> </div>