<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">We don't know anything about how the letter was worded. Give us a clue. Maybe there is another way to say it that might be more appropriate.<br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><blockquote type="cite"><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><span style="letter-spacing: 0px; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 20px/normal 'Book Antiqua'; color: rgb(34, 58, 168); "><span style="font: normal normal normal 20px/normal 'Corsiva Hebrew'; "><b> </b></span></div></span></div></div></blockquote>---Tom<br><br><blockquote type="cite"><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><span style="letter-spacing: 0px; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 20px/normal 'Book Antiqua'; color: rgb(34, 58, 168); "><span style="font: normal normal normal 20px/normal 'Corsiva Hebrew'; "><b> </b></span><span style="letter-spacing: 0px; ">Tom Gorley</span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Kokonor; "><span style="letter-spacing: 0px; "><font class="Apple-style-span" color="#910f08">Registered Piano Technician </font></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 14px/normal 'Book Antiqua'; color: rgb(62, 0, 147); "><span><b> </b></span><span style="letter-spacing: 0px; ">(650) 948-9522</span></div></span></div></div></blockquote></div><div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><span style="letter-spacing: 0px; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 14px/normal 'Book Antiqua'; color: rgb(62, 0, 147); "><span style="letter-spacing: 0px; "><br></span></div></span></div></div></div></div></div></span><br class="Apple-interchange-newline">
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<br><div><div>On Apr 15, 2012, at 2:13 PM, Ed Carwithen wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px; "><span class="Apple-converted-space"> </span>I sent a letter to the clients involved, and told the new person to contact them directly. Not one client transferred to the new tuner (an RPT yet). A couple responded that they felt "abandoned."</span></span></blockquote></div><br></body></html>