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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
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May
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b><span
style='font-weight:bold'>On Behalf Of </span></b>tnrwim@aol.com<br>
<b><span style='font-weight:bold'>Sent:</span></b> Sunday, April 15, 2012 11:47
PM<br>
<b><span style='font-weight:bold'>To:</span></b> edwcarw@yahoo.com; <st1:PersonName
w:st="on">pianotech@ptg.org</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [pianotech]
transferring clients</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Ed<o:p></o:p></span></font></p>
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10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>The problem is, you're not completely
retiring from the business. All you want to do is give some of your clients to
someone else, while you're continuing to service the other clients. In a small
rural area like yours, word will get around, and some people are going to be
upset that you're no longer servicing them. <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>That's kind of like a minister
semi-retiring, but staying in the same church. The new minister is never going
to get the respect of the congregation as long as the semi retired minister is
still there. And when there is a wedding or a funeral, the people will want the
semi retired minister. <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>So you need to make a decision. Either
continue to service all your clients, or retire, and not do any of them. The
least you can do is not accept any new clients, but give them to the new guy. <o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>In my book, "The Business of Piano
Tuning", is a chapter on how to buy or sell a piano tuning business.
(available from Randy). There are some suggestions on not only how to put a
value on your business, and but also how to go about informing your clients
about the "new guy". <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Good luck<o:p></o:p></span></font></p>
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10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Wim<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>
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10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>
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10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><br>
<br>
<o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=2 color=black
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=2 color=black
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:black'>-----Original
Message-----<br>
From: Ed Carwithen <edwcarw@yahoo.com><br>
To: Piano List <<st1:PersonName w:st="on">pianotech@ptg.org</st1:PersonName>><br>
Sent: Sun, Apr 15, 2012 11:20 am<br>
Subject: [pianotech] transferring clients<o:p></o:p></span></font></p>
<div id="AOLMsgPart_2_ae6e7402-3831-4d26-9fdf-2cdbf72eb370">
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even though this message failed authentication <br>
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<p class=MsoNormal style='background:white'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'>I live in a
very rural area and travel a lot to take care of my clients; often 120 miles
one way. As I am now 74 years old I plan on cutting back significantly on
the travel and tuning. There are a couple of tuners in this area, but not
much in the way of technicians. There is one man working on his training
and plans to take the RPT exam as soon as he is ready. He is already tuning
and seems to be getting along well. I have been trying to help him as
much as I can. He has taken Randy's course, and went to the recent
convention in <st1:State w:st="on"><st1:place w:st="on">Utah</st1:place></st1:State>.
In any case I need to transfer a number of clients to someone else. I
tried to do this once before for clients in a town that was really out of the
way for me. I sent a letter to the clients involved, and told the new
person to contact them directly. Not one client transferred to the new
tuner (an RPT yet). A couple responded that they felt "abandoned."<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='background:white'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></font></p>
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<p class=MsoNormal style='background:white'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'>I want my
clients served well as I have formed pretty good relationships with most of
them. How do I make them comfortable with a new technician?
How do I make the transition better?<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='background:white'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal style='background:white'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'>Ed Carwithen<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='background:white'><st1:place w:st="on"><font size=3
color=black face="Times New Roman"><span style='font-size:12.0pt;color:black'>Eastern
Oregon</span></font></st1:place><font color=black><span style='color:black'><o:p></o:p></span></font></p>
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