<html> <head> <meta http-equiv="Content-Type" content="text/html; charset=us-ascii"> </head> <body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; "> <div>Of course, my response was a bit tongue in cheek.  Nobody builds a piano from the ground up with their own factory made 'everything" parts anymore; perhaps never did (?).  Kluge keys are great, so are keys from Rick Wheeler out in the Portland area! Steinway doesn't make them.  Just an example. Plates are cast somewhere, lubricants are made somewhere else, cleaners etc.  no such thing as totally total anything, nor should it. The Steinway factory would have to entail a 15 square mile area for example to make "everything"! LOL  Like that's going to happen in Queens! LOL again! Go Steinway, keep on keeping on! I love your stuff!</div> <div><br> </div> <div>Good luck on the sale, Dale!</div> <div><br> </div> <div>Paul</div> <div><br> </div> <div><br> </div> <span id="OLK_SRC_BODY_SECTION"> <div style="font-family:Calibri; font-size:11pt; text-align:left; color:black; BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt"> <span style="font-weight:bold">From: </span>Dale Erwin <<a href="mailto:erwinspiano@aol.com">erwinspiano@aol.com</a>><br> <span style="font-weight:bold">Reply-To: </span><<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br> <span style="font-weight:bold">Date: </span>Mon, 30 Apr 2012 17:27:30 -0400<br> <span style="font-weight:bold">To: </span><<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br> <span style="font-weight:bold">Subject: </span>Re: [pianotech] Gen-u-whine Steinway parts<br> </div> <div><br> </div> <font color="navy" size="2" face="Comic Sans MS,sans-serif">Thanks for<font size="2" color="navy" face="Comic Sans MS,sans-serif"> the Support gents<br>   I called the client and..., delivered the message in my usualy professional manner but with lower blood pressure.  The client is still shopping and I used all your suggestions as defusing the all gen-u-whine Steinway parts thing. She is very interested again and may yet come.<br> Keith,.... the "If you had to choose superior performance over authenticity, what would you choose" was the best. Guess what the answer was?  Performance<br>   Thanks my brothers<br> <br> <div style="clear:both"><font size="1" color="royalblue"><b><font face="Georgia, Times New Roman, Times, Serif"><font color="black"><font color="mediumblue" face="Comic Sans MS,sans-serif">Dale Erwin... RPT</font><br> </font></font></b></font><font color="darkgreen"><span style="font-style: italic;"><b><font size="1"><font color="black"><font color="blueviolet"><font color="black"><font color="black" face="Comic Sans MS,sans-serif">Mason & Hamlin</font><font face="Comic Sans MS,sans-serif">/Steinway/</font><font color="black" face="Comic Sans MS,sans-serif">U.S pianos</font><font face="Comic Sans MS,sans-serif"><br> </font></font></font></font><font color="black" face="Comic Sans MS,sans-serif">www.Erwinspiano.com</font><br> <font color="crimson" face="Comic Sans MS,sans-serif">209-577-8397</font><br> <font color="darkgreen"></font></font></b></span></font><tt><tt><font color="darkgreen"><br>  </font><br>   <font size="2"></font></tt></tt><br> <br> </div> <br> <br> <div style="font-family:arial,helvetica;font-size:10pt;color:black">-----Original Message-----<br> From: Ed Foote <<a href="mailto:a440a@aol.com">a440a@aol.com</a>><br> To: pianotech <<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br> Sent: Mon, Apr 30, 2012 1:41 pm<br> Subject: Re: [pianotech] Gen-u-whine Steinway parts<br> <br> <div id="AOLMsgPart_1_a551e6d1-7172-479f-91fd-c72ef4f5fc80"><font size="2" color="black" face="Georgia,Times New Roman,Times,Serif"> <br> <div style="color: black; "> <div id="AOLMsgPart_1_f593d113-6e16-43ac-9afa-b651fe7a4294"> <div class="WordSection1"> <div class="MsoNormal" style="font-size: 10pt; "><span style="font-size: 10pt; "> <font class="Apple-style-span" face="helvetica,arial">Dale Erwin</font><br> <b style="font-family: helvetica, arial; ">Sent:</b><font class="Apple-style-span" face="helvetica,arial"> Monday, April 30, 2012 11:25 AM</font><br> <b style="font-family: helvetica, arial; ">To:</b> <a href="mailto:pianotech@ptg.org" style="font-family: helvetica, arial; "> pianotech@ptg.org</a><br> <b style="font-family: helvetica, arial; ">Subject:</b><font class="Apple-style-span" face="helvetica,arial"> [pianotech] Gen-u-whine Steinway parts</font></span></div> <div class="MsoNormal" style="font-size: 10pt; font-family: helvetica, arial; "> </div> <div> <div id="AOLMsgPart_1_652db810-6400-417a-bc7f-180b023196a9"> <div class="MsoNormal" style="font-family: helvetica, arial; font-size: 10pt; margin-bottom: 12pt; "> <span style="font-size:10.0pt;font-family:">Hi Guys<br>    Well it finally happened, a prospective client who was scheduled to see a very nice Steinway B we have for sale and declined  to even come see it because she spoke with the dealer and learned how non ge-u-whine parts degrades the piano. Its not s a Steinway anymore!  </span></div> <div class="MsoNormal" style="font-family: helvetica, arial; font-size: 10pt; margin-bottom: 12pt; "> <span style="font-size:10.0pt;font-family:"><br> </span></div> <div class="MsoNormal" style="margin-bottom: 12pt; "><font class="Apple-style-span" size="2" face="Georgia,Times New Roman,Times,serif">Greetings, </font></div> <div class="MsoNormal" style="margin-bottom: 12pt; "><span class="Apple-style-span" style="font-size: small; font-family: Georgia, 'Times New Roman', Times, serif; ">      I can only suggest speaking what is inarguably  true, ie, that in your opinion,  the customer has been led astray by a marketing ploy that doesn't have much basis in reality.  If that message were delivered in the proper spirit, then the customer will either reconsider or not, but whatever happens, it will be the optimum result for you.  </span></div> <div class="MsoNormal" style="margin-bottom: 12pt; "><font class="Apple-style-span" size="2" face="Georgia,Times New Roman,Times,serif">      Perhaps it is better, Dale, that you didn't sell your piano to a stupid customer.  The universe rewards us with good luck wrapped in a lesson, and sometimes all it takes is a little time to open it up.  </font></div> <div class="MsoNormal" style="margin-bottom: 12pt; "><font class="Apple-style-span" size="2" face="Georgia,Times New Roman,Times,serif"><br> </font></div> <div class="MsoNormal" style="margin-bottom: 12pt; "><font class="Apple-style-span" size="2" face="Georgia,Times New Roman,Times,serif">Regards, </font></div> <div class="MsoNormal" style="margin-bottom: 12pt; "><font class="Apple-style-span" size="2" face="Georgia,Times New Roman,Times,serif">Ed Foote RPT</font></div> </div> </div> </div> </div> </div> </font></div> </div> </font></font></span> </body> </html>