<font color='navy' size='2' face='Comic Sans MS, sans-serif'>Just<font size="2" color="navy" face="Comic Sans MS, sans-serif"> remember the analysis paralysis thats going on. Its mind numbing<br>
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<div style="clear:both"><font size="1" color="royalblue"><b><font face="Georgia, Times New Roman, Times, Serif"><font color="black"><font color="mediumblue" face="Comic Sans MS, sans-serif">Dale Erwin... RPT</font><br>
</font></font></b></font><font color="darkgreen"><span style="font-style: italic;"><b><font size="1"><font color="black"><font color="blueviolet"><font color="black"> <font color="black" face="Comic Sans MS, sans-serif">Mason & Hamlin</font><font face="Comic Sans MS, sans-serif">/Steinway/</font><font color="black" face="Comic Sans MS, sans-serif">U.S pianos</font><font face="Comic Sans MS, sans-serif"><br>
</font></font></font></font><font color="black" face="Comic Sans MS, sans-serif">www.Erwinspiano.com</font><br>
<font color="crimson" face="Comic Sans MS, sans-serif">209-577-8397</font><br>
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<div style="font-family:arial,helvetica;font-size:10pt;color:black">-----Original Message-----<br>
From: Paul Williams <pwilliams4@unl.edu><br>
To: pianotech <pianotech@ptg.org><br>
Sent: Mon, Apr 30, 2012 2:02 pm<br>
Subject: Re: [pianotech] Gen-u-whine Steinway parts<br>
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<div>I guess you might suggest that the parts are either geniune Steinway, or Steinway "approved" parts! Could that have made a difference? ….or do these people need to see the parts boxes "sanitized for your protection" lables saying "genuine Steinway parts"???</div>
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<div>Paul</div>
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<span style="font-weight:bold">From: </span>Ed Foote <<a href="mailto:a440a@aol.com">a440a@aol.com</a>><br>
<span style="font-weight:bold">Reply-To: </span><<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br>
<span style="font-weight:bold">Date: </span>Mon, 30 Apr 2012 16:38:40 -0400<br>
<span style="font-weight:bold">To: </span><<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [pianotech] Gen-u-whine Steinway parts<br>
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<div class="MsoNormal" style="font-size: 10pt; "><span style="font-size: 10pt; "> <font class="Apple-style-span" face="helvetica,arial">Dale Erwin</font><br>
<b style="font-family: helvetica, arial; ">Sent:</b><font class="Apple-style-span" face="helvetica,arial"> Monday, April 30, 2012 11:25 AM</font><br>
<b style="font-family: helvetica, arial; ">To:</b> <a href="mailto:pianotech@ptg.org" style="font-family: helvetica, arial; ">
pianotech@ptg.org</a><br>
<b style="font-family: helvetica, arial; ">Subject:</b><font class="Apple-style-span" face="helvetica,arial"> [pianotech] Gen-u-whine Steinway parts</font></span></div>
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<span style="font-size:10.0pt;font-family:">Hi Guys<br>
Well it finally happened, a prospective client who was scheduled to see a very nice Steinway B we have for sale and declined to even come see it because she spoke with the dealer and learned how non ge-u-whine parts degrades the piano. Its not s a Steinway
anymore! </span></div>
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<div class="MsoNormal" style="margin-bottom: 12pt; "><font class="Apple-style-span" size="2" face="Georgia,Times New Roman,Times,serif">Greetings, </font></div>
<div class="MsoNormal" style="margin-bottom: 12pt; "><span class="Apple-style-span" style="font-size: small; font-family: Georgia, 'Times New Roman', Times, serif; "> I can only suggest speaking what is inarguably true, ie, that in your opinion, the
customer has been led astray by a marketing ploy that doesn't have much basis in reality. If that message were delivered in the proper spirit, then the customer will either reconsider or not, but whatever happens, it will be the optimum result for you. </span></div>
<div class="MsoNormal" style="margin-bottom: 12pt; "><font class="Apple-style-span" size="2" face="Georgia,Times New Roman,Times,serif"> Perhaps it is better, Dale, that you didn't sell your piano to a stupid customer. The universe rewards us with good
luck wrapped in a lesson, and sometimes all it takes is a little time to open it up. </font></div>
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<div class="MsoNormal" style="margin-bottom: 12pt; "><font class="Apple-style-span" size="2" face="Georgia,Times New Roman,Times,serif">Regards, </font></div>
<div class="MsoNormal" style="margin-bottom: 12pt; "><font class="Apple-style-span" size="2" face="Georgia,Times New Roman,Times,serif">Ed Foote RPT</font></div>
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