<font color='black' size='2' face='Georgia, Times New Roman, Times, Serif'> <br> <div style="color: black; "> <div id="AOLMsgPart_1_f593d113-6e16-43ac-9afa-b651fe7a4294"> <div class="WordSection1"> <div class="MsoNormal" style="font-size: 10pt; "><span style="font-size: 10pt; "> <font class="Apple-style-span" face="helvetica, arial">Dale Erwin</font><br> <b style="font-family: helvetica, arial; ">Sent:</b><font class="Apple-style-span" face="helvetica, arial"> Monday, April 30, 2012 11:25 AM</font><br> <b style="font-family: helvetica, arial; ">To:</b> <a href="mailto:pianotech@ptg.org" style="font-family: helvetica, arial; ">pianotech@ptg.org</a><br> <b style="font-family: helvetica, arial; ">Subject:</b><font class="Apple-style-span" face="helvetica, arial"> [pianotech] Gen-u-whine Steinway parts</font></span></div> <div class="MsoNormal" style="font-size: 10pt; font-family: helvetica, arial; "> </div> <div> <div id="AOLMsgPart_1_652db810-6400-417a-bc7f-180b023196a9"> <div class="MsoNormal" style="font-family: helvetica, arial; font-size: 10pt; margin-bottom: 12pt; "><span style="font-size:10.0pt;font-family:">Hi Guys<br>    Well it finally happened, a prospective client who was scheduled to see a very nice Steinway B we have for sale and declined  to even come see it because she spoke with the dealer and learned how non ge-u-whine parts degrades the piano. Its not s a Steinway anymore!  </span></div> <div class="MsoNormal" style="font-family: helvetica, arial; font-size: 10pt; margin-bottom: 12pt; "><span style="font-size:10.0pt;font-family:"><br> </span></div> <div class="MsoNormal" style="margin-bottom: 12pt; "><font class="Apple-style-span" face="Georgia, 'Times New Roman', Times, serif" size="2">Greetings, </font></div> <div class="MsoNormal" style="margin-bottom: 12pt; "><span class="Apple-style-span" style="font-family: Georgia, 'Times New Roman', Times, serif; font-size: small; ">      I can only suggest speaking what is inarguably  true, ie, that in your opinion,  the customer has been led astray by a marketing ploy that doesn't have much basis in reality.  If that message were delivered in the proper spirit, then the customer will either reconsider or not, but whatever happens, it will be the optimum result for you.  </span></div> <div class="MsoNormal" style="margin-bottom: 12pt; "><font class="Apple-style-span" face="Georgia, 'Times New Roman', Times, serif" size="2">      Perhaps it is better, Dale, that you didn't sell your piano to a stupid customer.  The universe rewards us with good luck wrapped in a lesson, and sometimes all it takes is a little time to open it up.  </font></div> <div class="MsoNormal" style="margin-bottom: 12pt; "><font class="Apple-style-span" face="Georgia, 'Times New Roman', Times, serif" size="2"><br> </font></div> <div class="MsoNormal" style="margin-bottom: 12pt; "><font class="Apple-style-span" face="Georgia, 'Times New Roman', Times, serif" size="2">Regards, </font></div> <div class="MsoNormal" style="margin-bottom: 12pt; "><font class="Apple-style-span" face="Georgia, 'Times New Roman', Times, serif" size="2">Ed Foote RPT</font></div> </div> </div> </div> </div>  </div> </font>