<font color='black' size='2' face='arial'><font class="Apple-style-span" face="Arial, Helvetica, sans-serif" size="2">Dale,</font><br> <div style="font-family: helvetica, arial; font-size: 10pt; color: black; "><blockquote style="border-left: 2px solid blue; padding-left: 3px;">Client: I am told that if it doesn't have Genuine Steinway parts in the action its not a Steinway. Do you use them?</blockquote></div> <font class="Apple-style-span" face="Arial, Helvetica, sans-serif" size="2">.. and let's not forget that hammer shanks and flanges and wippens made by Renner WERE original equipment on certain vintages of New York Steinways (but only on their their two largest, flagship models, the ones found on concert stages :-).</font> <div><font class="Apple-style-span" face="Arial, Helvetica, sans-serif" size="2"><br> </font></div> <div><font class="Apple-style-span" face="Arial, Helvetica, sans-serif" size="2">Alan Eder<br> </font><br> <br> <div style="font-family: helvetica, arial; font-size: 10pt; color: black; ">-----Original Message-----<br> From: Dale Erwin <erwinspiano@aol.com><br> To: pianotech <pianotech@ptg.org><br> Sent: Tue, May 1, 2012 7:31 am<br> Subject: Re: [pianotech] Gen-u-whine Steinway parts<br> <br> <div id="AOLMsgPart_1_00153253-6124-418d-9a9f-1f2ab51d699d"> <font color="navy" size="2" face="Comic Sans MS, sans-serif"><font size="2"><font face="Comic Sans MS, sans-serif"> Hey Will</font></font><br> <font size="2" color="navy" face="Comic Sans MS, sans-serif"> Ok then, two can play that game. If irrational and illogical arguments continue to foment from marketing execs there on the mother ship, they must expect statements refuting such nonsense from those whose intelligence they insult.<br> <font color="red"> Client<font color="crimson">: </font></font><font color="crimson"> Why don't you make your Soundboards the way Steinway does.</font><br>  Rebuilder: I prefer to produce a product that performs at a higher level than that.........or<br>  Rebuilder: As a small rebuilding shop owner, I can't risk  having even one such unpredictable outcome.<br>    But if you want one made that way I can do it for you.<br> <font color="firebrick">Client:</font><font color="crimson"> If you install a slightly different sound board design will it still be a Steinway?</font><br>  Rebuilder:  My goal is to enhance the best qualities of the Steinway design. To focus the tonal color and range of each section of the piano. Wouldn't that be important to you?<br> <font color="crimson">Client: The dealer said only the factory knows how to install sound boards in their pianos.</font><br> Rebuilder:  Belly work is a complex woodworking project done by skilled artisan. Does Steinway have the market cornered on these people?<br> <font color="crimson">Client: I am told that if it doesn't have Genuine Steinway parts in the action its not a Steinway. Do you use them?</font><br> Rebuilder: There are many fine parts made in the world today that work exceptionally well in Steinway pianos of all vintages. We use the parts that work & fit the geometry requirements of your pianos action.<br>  I have used the hammers on occasion or by request. The problem is the parts are expensive and historically, in my experience, the quality erratic. <br>   The hammers historically inconsistent. The voicing process is difficult and more expensive, but if this is important to you and you don't mind the extra expense we can use factory parts.<br> <br>  Ok enough said. They have their market to protect<u> we have ours</u>. Their marketing by nature is adversarial......<br>  I wish them well anyway. <br>   I'm not sure the corporate feeling is mutual.<br> <br>  Dale<br> <br> <div style="clear:both"><font size="1" color="royalblue"><b><font face="Georgia, Times New Roman, Times, Serif"><font color="black"><font color="mediumblue" face="Comic Sans MS, sans-serif">Dale Erwin... RPT</font><br> </font></font></b></font><font color="darkgreen"><span style="font-style: italic;"><b><font size="1"><font color="black"><font color="blueviolet"><font color="black"> <font color="black" face="Comic Sans MS, sans-serif">Mason & Hamlin</font><font face="Comic Sans MS, sans-serif">/Steinway/</font><font color="black" face="Comic Sans MS, sans-serif">U.S pianos</font><font face="Comic Sans MS, sans-serif"><br> </font></font></font></font><font color="black" face="Comic Sans MS, sans-serif"><a href="http://www.Erwinspiano.com" target="_blank">www.Erwinspiano.com</a></font><br> <font color="crimson" face="Comic Sans MS, sans-serif">209-577-8397</font><br> </font></b></span></font><tt><tt><font color="darkgreen"><br>  </font><br>   </tt></tt><br> <br> </div> <div style="font-family:arial,helvetica;font-size:10pt;color:black"> From: Encore Pianos <<a href="mailto:encorepianos@metrocast.net">encorepianos@metrocast.net</a>><br> To: pianotech <<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br> Sent: Tue, May 1, 2012 2:43 am<br> Subject: Re: [pianotech] Gen-u-whine Steinway parts<br> <br> <div id="AOLMsgPart_1_4fe3ad01-2c7f-4ffe-82e8-27e9d54e3756"> <style>#AOLMsgPart_1_00153253-6124-418d-9a9f-1f2ab51d699d td{color: black;} #AOLMsgPart_1_00153253-6124-418d-9a9f-1f2ab51d699d #AOLMsgPart_1_4fe3ad01-2c7f-4ffe-82e8-27e9d54e3756 td{color: black;} @font-face {font-family:Helvetica; panose-1:2 11 6 4 2 2 2 2 2 4;} @font-face {font-family:Helvetica; panose-1:2 11 6 4 2 2 2 2 2 4;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} @font-face {font-family:Tahoma; panose-1:2 11 6 4 3 5 4 4 2 4;} @font-face {font-family:"Comic Sans MS"; panose-1:3 15 7 2 3 3 2 2 2 4;} @font-face {font-family:Georgia; panose-1:2 4 5 2 5 4 5 2 3 3;} #AOLMsgPart_1_00153253-6124-418d-9a9f-1f2ab51d699d #AOLMsgPart_1_4fe3ad01-2c7f-4ffe-82e8-27e9d54e3756 p.MsoNormal,#AOLMsgPart_1_00153253-6124-418d-9a9f-1f2ab51d699d #AOLMsgPart_1_4fe3ad01-2c7f-4ffe-82e8-27e9d54e3756 li.MsoNormal,#AOLMsgPart_1_00153253-6124-418d-9a9f-1f2ab51d699d #AOLMsgPart_1_4fe3ad01-2c7f-4ffe-82e8-27e9d54e3756 div.MsoNormal {margin:0in; margin-bottom:.0001pt; font-size:12.0pt; font-family:"Times New Roman","serif";} #AOLMsgPart_1_00153253-6124-418d-9a9f-1f2ab51d699d #AOLMsgPart_1_4fe3ad01-2c7f-4ffe-82e8-27e9d54e3756 a:link,#AOLMsgPart_1_00153253-6124-418d-9a9f-1f2ab51d699d #AOLMsgPart_1_4fe3ad01-2c7f-4ffe-82e8-27e9d54e3756 span.MsoHyperlink {mso-style-priority:99; color:blue; text-decoration:underline;} #AOLMsgPart_1_00153253-6124-418d-9a9f-1f2ab51d699d #AOLMsgPart_1_4fe3ad01-2c7f-4ffe-82e8-27e9d54e3756 a:visited,#AOLMsgPart_1_00153253-6124-418d-9a9f-1f2ab51d699d #AOLMsgPart_1_4fe3ad01-2c7f-4ffe-82e8-27e9d54e3756 span.MsoHyperlinkFollowed {mso-style-priority:99; color:purple; text-decoration:underline;} #AOLMsgPart_1_00153253-6124-418d-9a9f-1f2ab51d699d #AOLMsgPart_1_4fe3ad01-2c7f-4ffe-82e8-27e9d54e3756 p.MsoAcetate,#AOLMsgPart_1_00153253-6124-418d-9a9f-1f2ab51d699d #AOLMsgPart_1_4fe3ad01-2c7f-4ffe-82e8-27e9d54e3756 li.MsoAcetate,#AOLMsgPart_1_00153253-6124-418d-9a9f-1f2ab51d699d #AOLMsgPart_1_4fe3ad01-2c7f-4ffe-82e8-27e9d54e3756 div.MsoAcetate {mso-style-priority:99; mso-style-link:"Balloon Text Char"; margin:0in; margin-bottom:.0001pt; font-size:8.0pt; font-family:"Tahoma","sans-serif";} #AOLMsgPart_1_00153253-6124-418d-9a9f-1f2ab51d699d #AOLMsgPart_1_4fe3ad01-2c7f-4ffe-82e8-27e9d54e3756 span.apple-style-span {mso-style-name:apple-style-span;} #AOLMsgPart_1_00153253-6124-418d-9a9f-1f2ab51d699d #AOLMsgPart_1_4fe3ad01-2c7f-4ffe-82e8-27e9d54e3756 span.BalloonTextChar {mso-style-name:"Balloon Text Char"; mso-style-priority:99; mso-style-link:"Balloon Text"; font-family:"Tahoma","sans-serif";} #AOLMsgPart_1_00153253-6124-418d-9a9f-1f2ab51d699d #AOLMsgPart_1_4fe3ad01-2c7f-4ffe-82e8-27e9d54e3756 span.EmailStyle20 {mso-style-type:personal-reply; color:black;} #AOLMsgPart_1_00153253-6124-418d-9a9f-1f2ab51d699d #AOLMsgPart_1_4fe3ad01-2c7f-4ffe-82e8-27e9d54e3756 .MsoChpDefault {mso-style-type:export-only; font-family:"Calibri","sans-serif";} @page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in;} #AOLMsgPart_1_00153253-6124-418d-9a9f-1f2ab51d699d #AOLMsgPart_1_4fe3ad01-2c7f-4ffe-82e8-27e9d54e3756 div.WordSection1 {page:WordSection1;} </style> <div class="WordSection1"> <div class="MsoNormal"><span style="color:black">You mean their, “Though shalt worship only one Piano God, and that is STEINWAY” marketing?  </span></div> <div class="MsoNormal"><span style="color:black"> </span></div> <div class="MsoNormal"><span style="color:black">Will</span></div> <div class="MsoNormal"><span style="color:black"> </span></div> <div class="MsoNormal"><b><span style="font-size:10.0pt;font-family:">From:</span></b><span style="font-size:10.0pt;font-family:"> <a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> [<a href="mailto:pianotech-bounces@ptg.org?">mailto:pianotech-bounces@ptg.org</a>] <b>On Behalf Of </b>Dale Erwin<br> <b>Sent:</b> Tuesday, May 01, 2012 1:32 AM<br> <b>To:</b> <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a><br> <b>Subject:</b> Re: [pianotech] Gen-u-whine Steinway parts</span></div> <div class="MsoNormal"> </div> <div class="MsoNormal"><span style="font-size:10.0pt;font-family:">  <br> <br> </span><span style="font-size:13.5pt;font-family:"><br> </span><b><span style="font-size:13.5pt;font-family:">  </span></b><span style="font-size:10.0pt;font-family:">But Paul<br>    Steinway disrespects rebuilders (us) all the time with the disingenuous, pedantic and illogical marketing  statements.<br> Dale</span><span style="font-size:10.0pt;font-family:"></span></div> <div> <div id="AOLMsgPart_1_ebc04029-952d-4744-98df-91586076ca78"> <div> <div class="MsoNormal"><span style="font-size:10.0pt;font-family:"> </span></div> </div> <div> <div class="MsoNormal"><span style="font-size:10.0pt;font-family:">My point is this: (no disrespect to Steinway, or any other piano maker for that matter):  How do you document everything one uses in a total rebuild??  It's pret-near impossible! </span><span style="font-size:7.5pt;font-family:"> What lubricants did you use for whatever, what cleaners did you use, what polishes did you use for such, where did the wood for whatever part come from, the glue, the vacuum cleaner to clean up the dust, and so on… even the tools??. Where does one draw the line?  I suppose all this customer really wants to know is if the actual parts are "authentic" Steinway…Who knows where that customer draws the line??? </span><span style="font-size:10.0pt;font-family:"></span></div> </div> <div> <div class="MsoNormal"><span style="font-size:10.0pt;font-family:"> </span></div> </div> <div> <div class="MsoNormal"><span style="font-size:10.0pt;font-family:">I say if one gets to this point:  Just go buy a new one then! :>) They'd be happy to oblige! </span></div> </div> <div> <div class="MsoNormal"><span style="font-size:10.0pt;font-family:"> </span></div> </div> <div> <div class="MsoNormal"><span style="font-size:10.0pt;font-family:">Paul</span></div> </div> <div> <div class="MsoNormal"><span style="font-size:10.0pt;font-family:"> </span></div> </div> <div> <div class="MsoNormal"><span style="font-size:10.0pt;font-family:"> </span></div> </div> <div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"> <div class="MsoNormal"><b><span style="font-size:11.0pt;font-family:">From: </span></b><span style="font-size:11.0pt;font-family:">Paul Williams <<a href="mailto:pwilliams4@unl.edu">pwilliams4@unl.edu</a>><br> <b>Reply-To: </b><<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br> <b>Date: </b>Mon, 30 Apr 2012 20:51:27 +0000<br> <b>To: </b>"<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>" <<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br> <b>Subject: </b>Re: [pianotech] Gen-u-whine Steinway parts</span></div> </div> <div> <div class="MsoNormal"><span style="font-size:10.0pt;font-family:"> </span></div> </div> <div> <div> <div> <div class="MsoNormal"><span style="font-size:10.5pt;font-family:">I guess you might suggest that the parts are either geniune Steinway, or Steinway "approved" parts!  Could that have made a difference? ….or do these people need to see the parts boxes "sanitized for your protection" lables saying "genuine Steinway parts"???</span></div> </div> <div> <div class="MsoNormal"><span style="font-size:10.5pt;font-family:"> </span></div> </div> <div> <div class="MsoNormal"><span style="font-size:10.5pt;font-family:">Paul</span></div> </div> <div> <div class="MsoNormal"><span style="font-size:10.5pt;font-family:"> </span></div> </div> <div> <div class="MsoNormal"><span style="font-size:10.5pt;font-family:"> </span></div> </div> <div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"> <div class="MsoNormal"><b><span style="font-size:11.0pt;font-family:">From: </span></b><span style="font-size:11.0pt;font-family:">Ed Foote <<a href="mailto:a440a@aol.com">a440a@aol.com</a>><br> <b>Reply-To: </b><<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br> <b>Date: </b>Mon, 30 Apr 2012 16:38:40 -0400<br> <b>To: </b><<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br> <b>Subject: </b>Re: [pianotech] Gen-u-whine Steinway parts</span></div> </div> <div> <div class="MsoNormal"><span style="font-size:10.5pt;font-family:"> </span></div> </div> <div class="MsoNormal"><span style="font-size:10.0pt;font-family:"> </span></div> <div> <div id="AOLMsgPart_1_f593d113-6e16-43ac-9afa-b651fe7a4294"> <div> <div> <div class="MsoNormal"><span style="font-size:10.0pt;font-family:"> </span><span style="font-size:10.0pt;font-family:">Dale Erwin</span><span style="font-size:10.0pt;font-family:"><br> </span><b><span style="font-size:10.0pt;font-family:">Sent:</span></b><span style="font-size:10.0pt;font-family:"> Monday, April 30, 2012 11:25 AM</span><span style="font-size:10.0pt;font-family:"><br> </span><b><span style="font-size:10.0pt;font-family:">To:</span></b><span style="font-size:10.0pt;font-family:"> <a href="mailto:pianotech@ptg.org"><span style="font-family:">pianotech@ptg.org</span></a><br> </span><b><span style="font-size:10.0pt;font-family:">Subject:</span></b><span style="font-size:10.0pt;font-family:"> [pianotech] Gen-u-whine Steinway parts</span><span style="font-size:10.0pt;font-family:"></span></div> </div> <div> <div class="MsoNormal"><span style="font-size:10.0pt;font-family:"> </span></div> </div> <div> <div id="AOLMsgPart_1_652db810-6400-417a-bc7f-180b023196a9"> <div style="margin-bottom:12.0pt"> <div class="MsoNormal"><span style="font-size:10.0pt;font-family:">Hi Guys<br>    Well it finally happened, a prospective client who was scheduled to see a very nice Steinway B we have for sale and declined  to even come see it because she spoke with the dealer and learned how non ge-u-whine parts degrades the piano. Its not s a Steinway anymore!  </span></div> </div> <div style="margin-bottom:12.0pt"> <div class="MsoNormal"><span style="font-size:10.0pt;font-family:"> </span></div> </div> <div style="margin-bottom:12.0pt"> <div class="MsoNormal"><span style="font-size:10.0pt;font-family:">Greetings, </span></div> </div> <div style="margin-bottom:12.0pt"> <div class="MsoNormal"><span class="apple-style-span"><span style="font-family:">      I can only suggest speaking what is inarguably  true, ie, that in your opinion,  the customer has been led astray by a marketing ploy that doesn't have much basis in reality.  If that message were delivered in the proper spirit, then the customer will either reconsider or not, but whatever happens, it will be the optimum result for you.  </span></span><span style="font-size:10.0pt;font-family:"></span></div> </div> <div style="margin-bottom:12.0pt"> <div class="MsoNormal"><span style="font-size:10.0pt;font-family:">      Perhaps it is better, Dale, that you didn't sell your piano to a stupid customer.  The universe rewards us with good luck wrapped in a lesson, and sometimes all it takes is a little time to open it up.  </span></div> </div> <div style="margin-bottom:12.0pt"> <div class="MsoNormal"><span style="font-size:10.0pt;font-family:"> </span></div> </div> <div style="margin-bottom:12.0pt"> <div class="MsoNormal"><span style="font-size:10.0pt;font-family:">Regards, </span></div> </div> <div style="margin-bottom:12.0pt"> <div class="MsoNormal"><span style="font-size:10.0pt;font-family:">Ed Foote RPT</span></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </font></font> </div>  </div> </div> </font>