<font color='navy' size='2' face='Comic Sans MS, sans-serif'>  <br> <font size="2" color="navy" face="Comic Sans MS, sans-serif"><br> <font size="4"><br> </font><font size="4" color="mediumblue"><b>  </b><font size="2">But Paul<br>    Steinway disrespects rebuilders (us) all the time with the disingenuous, pedantic and illogical marketing  statements.<br> Dale<br> </font><b></b></font> <div style="font-family:arial,helvetica;font-size:10pt;color:black"> <div id="AOLMsgPart_1_ebc04029-952d-4744-98df-91586076ca78"> <div><br> </div> <div>My point is this: (no disrespect to Steinway, or any other piano maker for that matter):  How do you document everything one uses in a total rebuild??  It's pret-near impossible! <font size="1"> What lubricants did you use for whatever, what cleaners did you use, what polishes did you use for such, where did the wood for whatever part come from, the glue, the vacuum cleaner to clean up the dust, and so on… even the tools??. Where does one draw the line?  I suppose all this customer really wants to know is if the actual parts are "authentic" Steinway…Who knows where that customer draws the line??? </font></div> <div><br> </div> <div>I say if one gets to this point:  Just go buy a new one then! :>) They'd be happy to oblige! </div> <div><br> </div> <div>Paul</div> <div><br> </div> <div><br> </div> <span id="OLK_SRC_BODY_SECTION"> <div style="font-family:Calibri; font-size:11pt; text-align:left; color:black; BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt"> <span style="font-weight:bold">From: </span>Paul Williams <<a href="mailto:pwilliams4@unl.edu">pwilliams4@unl.edu</a>><br> <span style="font-weight:bold">Reply-To: </span><<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br> <span style="font-weight:bold">Date: </span>Mon, 30 Apr 2012 20:51:27 +0000<br> <span style="font-weight:bold">To: </span>"<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>" <<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br> <span style="font-weight:bold">Subject: </span>Re: [pianotech] Gen-u-whine Steinway parts<br> </div> <div><br> </div> <div> <div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; "> <div>I guess you might suggest that the parts are either geniune Steinway, or Steinway "approved" parts!  Could that have made a difference? ….or do these people need to see the parts boxes "sanitized for your protection" lables saying "genuine Steinway parts"???</div> <div><br> </div> <div>Paul</div> <div><br> </div> <div><br> </div> <span id="OLK_SRC_BODY_SECTION"> <div style="font-family:Calibri; font-size:11pt; text-align:left; color:black; BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt"> <span style="font-weight:bold">From: </span>Ed Foote <<a href="mailto:a440a@aol.com">a440a@aol.com</a>><br> <span style="font-weight:bold">Reply-To: </span><<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br> <span style="font-weight:bold">Date: </span>Mon, 30 Apr 2012 16:38:40 -0400<br> <span style="font-weight:bold">To: </span><<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br> <span style="font-weight:bold">Subject: </span>Re: [pianotech] Gen-u-whine Steinway parts<br> </div> <div><br> </div> <font size="2" color="black" face="Georgia,Times New Roman,Times,Serif"> <br> <div style="color: black; "> <div id="AOLMsgPart_1_f593d113-6e16-43ac-9afa-b651fe7a4294"> <div class="WordSection1"> <div class="MsoNormal" style="font-size: 10pt; "><span style="font-size: 10pt; "> <font class="Apple-style-span" face="helvetica,arial">Dale Erwin</font><br> <b style="font-family: helvetica, arial; ">Sent:</b><font class="Apple-style-span" face="helvetica,arial"> Monday, April 30, 2012 11:25 AM</font><br> <b style="font-family: helvetica, arial; ">To:</b> <a href="mailto:pianotech@ptg.org" style="font-family: helvetica, arial; "> pianotech@ptg.org</a><br> <b style="font-family: helvetica, arial; ">Subject:</b><font class="Apple-style-span" face="helvetica,arial"> [pianotech] Gen-u-whine Steinway parts</font></span></div> <div class="MsoNormal" style="font-size: 10pt; font-family: helvetica, arial; "> </div> <div> <div id="AOLMsgPart_1_652db810-6400-417a-bc7f-180b023196a9"> <div class="MsoNormal" style="font-family: helvetica, arial; font-size: 10pt; margin-bottom: 12pt; "> <span style="font-size:10.0pt;font-family:">Hi Guys<br>    Well it finally happened, a prospective client who was scheduled to see a very nice Steinway B we have for sale and declined  to even come see it because she spoke with the dealer and learned how non ge-u-whine parts degrades the piano. Its not s a Steinway anymore!  </span></div> <div class="MsoNormal" style="font-family: helvetica, arial; font-size: 10pt; margin-bottom: 12pt; "> <span style="font-size:10.0pt;font-family:"><br> </span></div> <div class="MsoNormal" style="margin-bottom: 12pt; "><font class="Apple-style-span" size="2" face="Georgia,Times New Roman,Times,serif">Greetings, </font></div> <div class="MsoNormal" style="margin-bottom: 12pt; "><span class="Apple-style-span" style="font-size: small; font-family: Georgia, 'Times New Roman', Times, serif; ">      I can only suggest speaking what is inarguably  true, ie, that in your opinion,  the customer has been led astray by a marketing ploy that doesn't have much basis in reality.  If that message were delivered in the proper spirit, then the customer will either reconsider or not, but whatever happens, it will be the optimum result for you.  </span></div> <div class="MsoNormal" style="margin-bottom: 12pt; "><font class="Apple-style-span" size="2" face="Georgia,Times New Roman,Times,serif">      Perhaps it is better, Dale, that you didn't sell your piano to a stupid customer.  The universe rewards us with good luck wrapped in a lesson, and sometimes all it takes is a little time to open it up.  </font></div> <div class="MsoNormal" style="margin-bottom: 12pt; "><font class="Apple-style-span" size="2" face="Georgia,Times New Roman,Times,serif"><br> </font></div> <div class="MsoNormal" style="margin-bottom: 12pt; "><font class="Apple-style-span" size="2" face="Georgia,Times New Roman,Times,serif">Regards, </font></div> <div class="MsoNormal" style="margin-bottom: 12pt; "><font class="Apple-style-span" size="2" face="Georgia,Times New Roman,Times,serif">Ed Foote RPT</font></div> </div> </div> </div> </div> </div> </font></span></div> </div> </span> </div>  </div> </font></font>