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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#000000" vlink="#000000"><div class=WordSection1><p class=MsoNormal><span style='color:black'>Well put, Dale. <o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'>Will<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b>On Behalf Of </b>Dale Erwin<br><b>Sent:</b> Tuesday, May 01, 2012 10:32 AM<br><b>To:</b> pianotech@ptg.org<br><b>Subject:</b> Re: [pianotech] Gen-u-whine Steinway parts<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'> Hey Will<br> Ok then, two can play that game. If irrational and illogical arguments continue to foment from marketing execs there on the mother ship, they must expect statements refuting such nonsense from those whose intelligence they insult.<br></span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:red'> Client</span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:crimson'>: Why don't you make your Soundboards the way Steinway does.</span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'><br> Rebuilder: I prefer to produce a product that performs at a higher level than that.........or<br> Rebuilder: As a small rebuilding shop owner, I can't risk having even one such unpredictable outcome.<br> But if you want one made that way I can do it for you.<br></span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:firebrick'>Client:</span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:crimson'> If you install a slightly different sound board design will it still be a Steinway?</span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'><br> Rebuilder: My goal is to enhance the best qualities of the Steinway design. To focus the tonal color and range of each section of the piano. Wouldn't that be important to you?<br></span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:crimson'>Client: The dealer said only the factory knows how to install sound boards in their pianos.</span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'><br>Rebuilder: Belly work is a complex woodworking project done by skilled artisan. Does Steinway have the market cornered on these people?<br></span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:crimson'>Client: I am told that if it doesn't have Genuine Steinway parts in the action its not a Steinway. Do you use them?</span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'><br>Rebuilder: There are many fine parts made in the world today that work exceptionally well in Steinway pianos of all vintages. We use the parts that work & fit the geometry requirements of your pianos action.<br> I have used the hammers on occasion or by request. The problem is the parts are expensive and historically, in my experience, the quality erratic. <br> The hammers historically inconsistent. The voicing process is difficult and more expensive, but if this is important to you and you don't mind the extra expense we can use factory parts.<br><br> Ok enough said. They have their market to protect<u> we have ours</u>. Their marketing by nature is adversarial......<br> I wish them well anyway. <br> I'm not sure the corporate feeling is mutual.<br><br> Dale<o:p></o:p></span></p><div><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:7.5pt;font-family:"Comic Sans MS";color:mediumblue'>Dale Erwin... RPT</span></b><b><span style='font-size:7.5pt;font-family:"Georgia","serif";color:black'><br></span></b><b><i><span style='font-size:7.5pt;font-family:"Comic Sans MS";color:black'>Mason & Hamlin/Steinway/U.S pianos<br><a href="http://www.Erwinspiano.com"><span style='color:windowtext'>www.Erwinspiano.com</span></a></span></i></b><b><i><span style='font-size:7.5pt;font-family:"Comic Sans MS";color:darkgreen'><br></span></i></b><b><i><span style='font-size:7.5pt;font-family:"Comic Sans MS";color:crimson'>209-577-8397</span></i></b><b><i><span style='font-size:7.5pt;font-family:"Comic Sans MS";color:darkgreen'><br></span></i></b><span style='font-size:10.0pt;font-family:"Courier New";color:darkgreen'><br><tt> </tt></span><span style='font-size:10.0pt;font-family:"Courier New";color:navy'><br><tt> </tt></span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'><o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>From: Encore Pianos <<a href="mailto:encorepianos@metrocast.net"><span style='color:windowtext'>encorepianos@metrocast.net</span></a>><br>To: pianotech <<a href="mailto:pianotech@ptg.org"><span style='color:windowtext'>pianotech@ptg.org</span></a>><br>Sent: Tue, May 1, 2012 2:43 am<br>Subject: Re: [pianotech] Gen-u-whine Steinway parts<o:p></o:p></span></p><div id="AOLMsgPart_1_4fe3ad01-2c7f-4ffe-82e8-27e9d54e3756"><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>You mean their, “Though shalt worship only one Piano God, and that is STEINWAY” marketing? <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Will<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <a href="mailto:pianotech-bounces@ptg.org"><u><span style='color:blue'>pianotech-bounces@ptg.org</span></u></a> [<a href="mailto:pianotech-bounces@ptg.org?"><u><span style='color:blue'>mailto:pianotech-bounces@ptg.org</span></u></a>] <b>On Behalf Of </b>Dale Erwin<br><b>Sent:</b> Tuesday, May 01, 2012 1:32 AM<br><b>To:</b> <a href="mailto:pianotech@ptg.org"><u><span style='color:blue'>pianotech@ptg.org</span></u></a><br><b>Subject:</b> Re: [pianotech] Gen-u-whine Steinway parts<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <br><br><br><b> </b>But Paul<br> Steinway disrespects rebuilders (us) all the time with the disingenuous, pedantic and illogical marketing statements.<br>Dale<o:p></o:p></span></p></div><div><div id="AOLMsgPart_1_ebc04029-952d-4744-98df-91586076ca78"><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>My point is this: (no disrespect to Steinway, or any other piano maker for that matter): How do you document everything one uses in a total rebuild?? It's pret-near impossible! What lubricants did you use for whatever, what cleaners did you use, what polishes did you use for such, where did the wood for whatever part come from, the glue, the vacuum cleaner to clean up the dust, and so on… even the tools??. Where does one draw the line? I suppose all this customer really wants to know is if the actual parts are "authentic" Steinway…Who knows where that customer draws the line??? <o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>I say if one gets to this point: Just go buy a new one then! :>) They'd be happy to oblige! <o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Paul<o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div></div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>From: </span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Paul Williams <<a href="mailto:pwilliams4@unl.edu"><u><span style='color:blue'>pwilliams4@unl.edu</span></u></a>><br><b>Reply-To: </b><<a href="mailto:pianotech@ptg.org"><u><span style='color:blue'>pianotech@ptg.org</span></u></a>><br><b>Date: </b>Mon, 30 Apr 2012 20:51:27 +0000<br><b>To: </b>"<a href="mailto:pianotech@ptg.org"><u><span style='color:blue'>pianotech@ptg.org</span></u></a>" <<a href="mailto:pianotech@ptg.org"><u><span style='color:blue'>pianotech@ptg.org</span></u></a>><br><b>Subject: </b>Re: [pianotech] Gen-u-whine Steinway parts<o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div></div><div><div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>I guess you might suggest that the parts are either geniune Steinway, or Steinway "approved" parts! Could that have made a difference? ….or do these people need to see the parts boxes "sanitized for your protection" lables saying "genuine Steinway parts"???<o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Paul<o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div></div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>From: </span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Ed Foote <<a href="mailto:a440a@aol.com"><u><span style='color:blue'>a440a@aol.com</span></u></a>><br><b>Reply-To: </b><<a href="mailto:pianotech@ptg.org"><u><span style='color:blue'>pianotech@ptg.org</span></u></a>><br><b>Date: </b>Mon, 30 Apr 2012 16:38:40 -0400<br><b>To: </b><<a href="mailto:pianotech@ptg.org"><u><span style='color:blue'>pianotech@ptg.org</span></u></a>><br><b>Subject: </b>Re: [pianotech] Gen-u-whine Steinway parts<o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div><div><div id="AOLMsgPart_1_f593d113-6e16-43ac-9afa-b651fe7a4294"><div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> Dale Erwin<br><b>Sent:</b> Monday, April 30, 2012 11:25 AM<br><b>To:</b> <a href="mailto:pianotech@ptg.org"><u><span style='color:blue'>pianotech@ptg.org</span></u></a><br><b>Subject:</b> [pianotech] Gen-u-whine Steinway parts<o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div></div><div><div id="AOLMsgPart_1_652db810-6400-417a-bc7f-180b023196a9"><div style='margin-bottom:12.0pt'><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Hi Guys<br> Well it finally happened, a prospective client who was scheduled to see a very nice Steinway B we have for sale and declined to even come see it because she spoke with the dealer and learned how non ge-u-whine parts degrades the piano. Its not s a Steinway anymore! <o:p></o:p></span></p></div></div><div style='margin-bottom:12.0pt'><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div></div><div style='margin-bottom:12.0pt'><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Greetings, <o:p></o:p></span></p></div></div><div style='margin-bottom:12.0pt'><div><p class=MsoNormal><span class=apple-style-span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> I can only suggest speaking what is inarguably true, ie, that in your opinion, the customer has been led astray by a marketing ploy that doesn't have much basis in reality. If that message were delivered in the proper spirit, then the customer will either reconsider or not, but whatever happens, it will be the optimum result for you. </span></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p></div></div><div style='margin-bottom:12.0pt'><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> Perhaps it is better, Dale, that you didn't sell your piano to a stupid customer. The universe rewards us with good luck wrapped in a lesson, and sometimes all it takes is a little time to open it up. <o:p></o:p></span></p></div></div><div style='margin-bottom:12.0pt'><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div></div><div style='margin-bottom:12.0pt'><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Regards, <o:p></o:p></span></p></div></div><div style='margin-bottom:12.0pt'><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Ed Foote RPT<o:p></o:p></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></body></html>