<html> <head> <meta http-equiv="Content-Type" content="text/html; charset=Windows-1252"> </head> <body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; "> <div>Spot on, Jason!  </div> <div><br> </div> <div>….the 30-50cent pitch raise tuning might suit the customer well for 2-3 years!  Then, why do it? Or, they just drift so far out in the next few weeks, that they think he's not very good! It's not the technicians fault that the customer only tuned it once since new or when they bought it or inherited it.   Not his fault when they do that. Even the best pitch raise and tunings are only good for a short while.  They really need 2-3 tunings after that to get stable. That is in within the next 2-3 months! Otherwise, you go through the same thing over and over…like the definition of insanity stated many years ago by Dr. Einstein!  Of course, they'll be crimes put to me about this too.  I've done my time, really!</div> <div><br> </div> <div>When I have come across this beast, and have many many times, I automatically schedule another tuning within the next month or two…sometimes within a week or two.  Those who did, became good customers; those who didn't or declined to want to, I just let them go, made a note of it and chose to tune or not 3 years later..depending on if we all got along, or if I deemed the piano worth the trouble. I will not wrestle a monster bigger than I over and over…..once is enough unless it wants to get tamed! </div> <div><br> </div> <div>Try to tame a wild mustang every year or two?? I don't think that can happen.  Surprisingly enough, some pianos actually behaved themselves! It's all in how they were first treated when new, the previous tuning history, no matter how long ago it was, etc etc.  An old dog can, indeed re-learn the new tricks, but an old dog with no tricks… tough to do!</div> <div><br> </div> <div>I have tried and now must relax on this topic.  No more can be done to those who don't want to learn.</div> <div><br> </div> <div>Paul</div> <div><br> </div> <div><br> </div> <span id="OLK_SRC_BODY_SECTION"> <div style="font-family:Calibri; font-size:11pt; text-align:left; color:black; BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt"> <span style="font-weight:bold">From: </span>Jason Kanter <<a href="mailto:jkanter@rollingball.com">jkanter@rollingball.com</a>><br> <span style="font-weight:bold">Reply-To: </span><<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br> <span style="font-weight:bold">Date: </span>Thu, 10 May 2012 12:46:45 -0700<br> <span style="font-weight:bold">To: </span><<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br> <span style="font-weight:bold">Subject: </span>Re: [pianotech] Old can of worms (was Re: tunelab vs verituner)<br> </div> <div><br> </div> <font><font face="verdana,sans-serif">The question he was raising was, not why the pianos are out of tune when you first meet them, but why either (a) they are that out of tune again when you get called back a year later, or (b) they never call you back.<br> </font></font><br> <div class="gmail_quote">On Thu, May 10, 2012 at 12:30 PM, Duaine Hechler <span dir="ltr"> <<a href="mailto:dahechler@att.net" target="_blank">dahechler@att.net</a>></span> wrote:<br> <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> <div class="im">On 05/10/2012 02:16 PM, Paul Williams wrote:<br> <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> Gee, Duaine, if nearly all of your tunings are that out of tune, I'm<br> guessing you don't have many repeat customers.  Is this correct?  Where do<br> they go?  Might this be a clue? Are they all pitch raises EVERY time you<br> visit?  Interesting....<br> <br> Paul<br> </blockquote> <br> </div> I see where you are headed BUT you are embarking on the wrong path .......<br> <br> These customers ONLY believe in getting there pianos tuned once ever 2-20 years<br> <br> And, its only so badly out-of-tune, even they can't stand it !<br> <br> I've even be told either (a) it hasn't been tuned in over 20+ years (b) it's never been tuned.<br> <br> Nice try..............<span class="HOEnZb"><font color="#888888"><br> <br> Duaine</font></span> <div class="HOEnZb"> <div class="h5"><br> <br> -- <br> Duaine Hechler<br> Piano, Player Piano, Pump Organ<br> Tuning, Servicing&  Rebuilding<br> Reed Organ Society Member<br> Florissant, MO 63034<br> <a href="tel:%28314%29%20838-5587" value="+13148385587" target="_blank">(314) 838-5587</a><br> <a href="mailto:dahechler@att.net" target="_blank">dahechler@att.net</a><br> <a href="http://www.hechlerpianoandorgan.com" target="_blank">www.hechlerpianoandorgan.com</a><br> --<br> Home&  Business user of Linux - 11 years<br> <br> </div> </div> </blockquote> </div> <br> <br clear="all"> <div><br> </div> -- <br> <div style="text-align:left"><b>| || ||| || ||| || ||| || ||| || ||| || ||| || |||</b></div> <div style="text-align:left">jason's cell 425 830 1561</div> <br> </span> </body> </html>