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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>The customer was wrong, and Paul did the right thing in this situation, but I am going to be a bit charitable in my thinking towards this customer. Like so many, they lost everything in the tornado and are still living in a motel room a year later. People handle stress differently. Some people can handle the big stuff well, but the cracks show in small places. I suspect their mental and emotional distress plate is still very full at this point. It may well be that the $88 was all they could afford at this time, and this “new” piano in a motel room home was to be a little ray of sunshine that turns out to have slipped behind the clouds. I feel compassion for them.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Will Truitt<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b>On Behalf Of </b>David Boyce<br><b>Sent:</b> Thursday, May 10, 2012 3:54 AM<br><b>To:</b> pianotech@ptg.org<br><b>Subject:</b> Re: [pianotech] crazy customer<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif"'>Oh, how frustrating. The frustration is that you CAN'T win, because reason doesn't work with folks like that, and you are reasonable.<br><br>Best regards,<br><br>David<br><a href="http://www.davidboyce.co.uk">www.davidboyce.co.uk</a><br><br></span>"Your business card was in the bench the whole time," as if somehow that entitled him to free service or something. I tried one last time to tell him what it would cost to have it tuned, then he said "But it's been sitting right there ever since we bought it." This nonsense went on for another minute or two, and it was obvious he wasn't listening to a word I said, so I said goodbye and went on my way. What a nut.<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Paul Mulik<o:p></o:p></p></div><p class=MsoNormal>Joplin, MO<o:p></o:p></p></div></body></html>