<p>Hi Laura,<br>
I did a similar job on a stuck cd symphony pro system months ago. Managed to eject the cd by pushing the small release button with a pointed tool. Put in another cd and it got stuck again. A little electronics training tells me the cd control box is malfunctioning. I borrowd a friends control box( working,same system 228fx?) and replace the jammed control box and it works. I told the customer my suspicions but i cant gurantee it. They managed to order a new cd control box and have me test it. It works. Btw, there is no software upgrade in thia case. Hope this helps.<br>
Lim<br>
</p>
<div class="gmail_quote">On May 10, 2012 9:04 PM, "Laura Olsen" <<a href="mailto:ajoyfulsound@gmail.com">ajoyfulsound@gmail.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
I'm in a somewhat similar position as Paul and would love some feedback.<br>
I was called to take a stuck CD out of the disc drive of a Piano Disc system on a Wurlitzer grand. The customers got the piano with the purchase of their home 3 years ago.<br>
When I arrived the disc was removed, but now the drive wouldn't accept any CD's and had an error message.<br>
Knowing a local tech who installs PD systems, I removed the disc drive and brought it to him. He did an upgrade on the software and kindly fixed the box.<br>
I took it back. Installed it. While it would accept CDs now the system wouldn't work.<br>
I brought it back to my friend who found I hadn't inserted a cord correctly. My bad. I took it back and installed it again. Still didn't work.<br>
My friend comes out to see the piano and realizes it's a pre 1995 system and the red light means it's turned on, not the green light. He gets the system to work with a disc I left him.<br>
The customers have a collection of CDs (that look really new) that they say worked when they first got the piano. Only 1 CD works now (and it's obviously older than the rest). The software has been upgraded,<br>
but the hardware has not been changed.<br>
The customers want all the CDs to work. I'm going back to see if the non-playing discs are indeed, piano disc discs or if they are damaged.<br>
<br>
But beyond this, what do I do? They swear all the discs used to work. My PD friend say if they don't play now, they never did.<br>
<br>
I'd like to keep the customer and my reputation in my home town.<br>
<br>
Any ideas on how to handle this?<br>
<br>
Thanking you for your time and rather impressive expertise,<br>
<br>
Laura Olsen<br>
<br>
<br>
</blockquote></div>