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<DIV>Hi Laura,</DIV>
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<DIV>PianoCD</DIV>
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<DIV>I hope I got all this right.</DIV>
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<DIV>When you got there the CD player was not working. The initial phone
call indicated that there was a CD stuck in the CD drive. Someone possibly
took the cover off the player and removed the CD. I’ve done this when two
CD’s were inserted, one on top of the other since the first one didn’t eject
properly. Indicating that they all worked previously is worth looking
into. If one CD works, the CD drive and control box is fine. Check
the “faulty” CD’s on another system that you know works. If the CD drive
was damaged, it may have damaged all the CD’s except the one that was stuck in
there ............ perhaps. Look for scratches on the
“media” .... the shiny surface of the CD itself. Maybe
you could take the control box and all the CD’s to another player and check them
that way.</DIV>
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<DIV>If the control box works OK on another system (like the other technician’s
player) then the control box is fine. There’s other issues in the player
system not working which couldn’t be found with a non-functioning CD control box
in the first place.</DIV>
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<DIV>Software upgrades have caused this problem for me in the past however it’s
been many years. I suggest you re-install the software upgrade with the
latest version, free for the asking, from PianoDisc before doing anything
else. You may have a compatibility issue with the older CD’s. The
new upgrade should accept both the old and the new CD’s. It’s very easily
done. You simply insert the CD in the player and follow the
instructions. Bring a headset (headphones, eighth inch stereo plug) in
case they don’t have speakers on they’re system.</DIV>
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<DIV>If you can’t get it to go that way, further service is required by a
qualified PianoDisc technician. You’ll have to chalk up your time to the
cost of tuition.</DIV>
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<DIV>I keep an old 128+ control box handy for such calls. I can rule out
the rest of the player, erase error messages held in queue, and a host of other
commands that the PianoCD control box can’t do.</DIV>
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<DIV>Lar</DIV>
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