<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta name="Microsoft Theme 2.00" content="sumipntg 111"><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Verdana","sans-serif";
color:#000066;}
h1
{mso-style-priority:9;
mso-style-link:"Heading 1 Char";
margin-top:24.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
page-break-after:avoid;
font-size:16.0pt;
font-family:"Verdana","sans-serif";
color:#000066;}
h2
{mso-style-priority:9;
mso-style-link:"Heading 2 Char";
margin-top:10.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
page-break-after:avoid;
font-size:14.0pt;
font-family:"Verdana","sans-serif";
color:#000066;
font-weight:normal;}
h3
{mso-style-priority:9;
mso-style-link:"Heading 3 Char";
margin-top:10.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
page-break-after:avoid;
font-size:13.0pt;
font-family:"Verdana","sans-serif";
color:#000066;
font-weight:normal;}
h4
{mso-style-priority:9;
mso-style-link:"Heading 4 Char";
margin-top:10.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
page-break-after:avoid;
font-size:14.0pt;
font-family:"Verdana","sans-serif";
color:#000066;
font-weight:normal;}
h5
{mso-style-priority:9;
mso-style-link:"Heading 5 Char";
margin-top:10.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
page-break-after:avoid;
font-size:13.0pt;
font-family:"Verdana","sans-serif";
color:#000066;
font-weight:normal;}
h6
{mso-style-priority:9;
mso-style-link:"Heading 6 Char";
margin-top:10.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
page-break-after:avoid;
font-size:11.0pt;
font-family:"Verdana","sans-serif";
color:#000066;
font-weight:normal;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#660099;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#993366;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
color:#000066;}
span.Heading1Char
{mso-style-name:"Heading 1 Char";
mso-style-priority:9;
mso-style-link:"Heading 1";
font-family:"Verdana","sans-serif";
color:#000066;
font-weight:bold;}
span.Heading2Char
{mso-style-name:"Heading 2 Char";
mso-style-priority:9;
mso-style-link:"Heading 2";
font-family:"Verdana","sans-serif";
color:#000066;}
span.Heading3Char
{mso-style-name:"Heading 3 Char";
mso-style-priority:9;
mso-style-link:"Heading 3";
font-family:"Verdana","sans-serif";
color:#000066;}
span.Heading4Char
{mso-style-name:"Heading 4 Char";
mso-style-priority:9;
mso-style-link:"Heading 4";
font-family:"Verdana","sans-serif";
color:#000066;}
span.Heading5Char
{mso-style-name:"Heading 5 Char";
mso-style-priority:9;
mso-style-link:"Heading 5";
font-family:"Verdana","sans-serif";
color:#000066;}
span.Heading6Char
{mso-style-name:"Heading 6 Char";
mso-style-priority:9;
mso-style-link:"Heading 6";
font-family:"Verdana","sans-serif";
color:#000066;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body bgcolor=white background="cid:image001.jpg@01CD3739.FA829DA0" lang=EN-US link="#660099" vlink="#993366"><img src="cid:image001.jpg@01CD3739.FA829DA0" v:src="cid:image001.jpg@01CD3739.FA829DA0" v:shapes="_x0000_Mail" width=0 height=0 class=shape style='display:none;width:0;height:0'><!--[if gte mso 9]><xml>
<v:background id="_x0000_s1025" o:bwmode="white" o:targetscreensize="1024,768">
<v:fill src="cid:image001.jpg@01CD3739.FA829DA0" o:title="sumtextb" type="frame" />
</v:background></xml><![endif]--><div class=WordSection1><p class=MsoNormal><span style='font-size:9.5pt'>I made a sorry discovery when I tried to reply to the thread on the piano dolly for the Chickering on the HL site the first time. I wanted to look at the grand transporter photo at a site on the web, so I minimized my in progress reply so as to bring up the web page to do my look see. Lo and behold, when I tried to maximize my reply again, I could not find it. Gone, disappeared. Just like a year ago when I lost a lengthy reply in the same fashion. <br><br>That means that after over a year, absolutely nothing has been done by HL to rectify this very basic flaw/bug. That speaks volumes about the absolute mediocrity of this company. No doubt this problem still exists for all the organizations that they serve, and God knows for how long. Did it again when I copied and pasted my reply into this note to Pianotech. <br><br>Supposedly one of the topics at council will be the discussion of eliminating one of the two systems for our discussion forum. My guess is that they will do that, but they will not pick the one that functions best. <br><br>It should be noted that the majority of people are still using the old pianotech forum. Not that what the majority of users have chosen to use the most should ever be part of the consideration. <br><br>Will Truitt</span><o:p></o:p></p></div></body></html>