<font color='black' size='2' face='Arial, Helvetica, sans-serif'><br> <div style="FONT-FAMILY: arial,helvetica; COLOR: black; FONT-SIZE: 10pt"> <BLOCKQUOTE style="BORDER-LEFT: blue 2px solid; PADDING-LEFT: 3px"> <div class=MsoNormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt">In answer to Wim’s question about what criteria, I’d say whether the customer calls you back.  </SPAN></div> <div class=MsoNormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt"> </SPAN></div> <div class=MsoNormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt">David Love</SPAN></div> </BLOCKQUOTE></div> <div>There have been news reports that a "doctor" had many patients, before it was discovered that the "doctor" wasn't a  doctor at all, but treated patients anyway. </div> <div><br> Having a customer call you back is not a sign that you're a good tuner. It only means that those customers don't want to go to the trouble of finding another tuner, perhaps because they can't hear the difference. My customer list, after being in Hawaii for 5 years, is approaching 1000. That doesn't include the few hundred that have left the island. But of those 1000 names, only about half of them I would consider regular, and have me back over and over. The other 500 used me once or twice, but have opted to go to someone else. </div> <div> </div> <div>I bought the client list of a tuner who died. Of the 800 customers I bought, I have about 400 as regular customers. I am a much better tuner that the guy who died, but none of them ever said to me, "you do a much better job". They are comfortable having me tune their piano. </div> <div> </div> <div>Wim <br> </div> <div style="CLEAR: both"> <div> </div> </div> <br> <br> <div style="FONT-FAMILY: arial,helvetica; COLOR: black; FONT-SIZE: 10pt">-----Original Message-----<br> From: David Love <davidlovepianos@comcast.net><br> To: pianotech <pianotech@ptg.org><br> Sent: Tue, May 29, 2012 4:33 am<br> Subject: Re: [pianotech] ETD tuning Vs Aural- Some Wisdom<br> <br> <div id=AOLMsgPart_1_63da4c45-8d58-4b2c-872b-0ce7387e86e2> <STYLE>#AOLMsgPart_1_63da4c45-8d58-4b2c-872b-0ce7387e86e2 td{color: black;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} @font-face {font-family:Tahoma; panose-1:2 11 6 4 3 5 4 4 2 4;} @font-face {font-family:Verdana; panose-1:2 11 6 4 3 5 4 4 2 4;} #AOLMsgPart_1_63da4c45-8d58-4b2c-872b-0ce7387e86e2 p.MsoNormal,#AOLMsgPart_1_63da4c45-8d58-4b2c-872b-0ce7387e86e2 li.MsoNormal,#AOLMsgPart_1_63da4c45-8d58-4b2c-872b-0ce7387e86e2 div.MsoNormal {margin:0in; margin-bottom:.0001pt; font-size:12.0pt; font-family:"Times New Roman","serif";} #AOLMsgPart_1_63da4c45-8d58-4b2c-872b-0ce7387e86e2 a:link,#AOLMsgPart_1_63da4c45-8d58-4b2c-872b-0ce7387e86e2 span.MsoHyperlink {mso-style-priority:99; color:blue; text-decoration:underline;} #AOLMsgPart_1_63da4c45-8d58-4b2c-872b-0ce7387e86e2 a:visited,#AOLMsgPart_1_63da4c45-8d58-4b2c-872b-0ce7387e86e2 span.MsoHyperlinkFollowed {mso-style-priority:99; color:purple; text-decoration:underline;} #AOLMsgPart_1_63da4c45-8d58-4b2c-872b-0ce7387e86e2 p.MsoAcetate,#AOLMsgPart_1_63da4c45-8d58-4b2c-872b-0ce7387e86e2 li.MsoAcetate,#AOLMsgPart_1_63da4c45-8d58-4b2c-872b-0ce7387e86e2 div.MsoAcetate {mso-style-priority:99; mso-style-link:"Balloon Text Char"; margin:0in; margin-bottom:.0001pt; font-size:8.0pt; font-family:"Tahoma","sans-serif";} #AOLMsgPart_1_63da4c45-8d58-4b2c-872b-0ce7387e86e2 span.EmailStyle17 {mso-style-type:personal-reply; font-family:"Calibri","sans-serif"; color:#1F497D;} #AOLMsgPart_1_63da4c45-8d58-4b2c-872b-0ce7387e86e2 span.BalloonTextChar {mso-style-name:"Balloon Text Char"; mso-style-priority:99; mso-style-link:"Balloon Text"; font-family:"Tahoma","sans-serif";} #AOLMsgPart_1_63da4c45-8d58-4b2c-872b-0ce7387e86e2 .MsoChpDefault {mso-style-type:export-only;} @page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in;} #AOLMsgPart_1_63da4c45-8d58-4b2c-872b-0ce7387e86e2 div.WordSection1 {page:WordSection1;} </STYLE> <div class=WordSection1> <div class=MsoNormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt">Once again, the assumption is that an RPT who tunes by ear delivers a better or more accurate tuning than a non RPT who tunes with a machine.  It’ s just not necessarily so.  You can pass the RPT test at 80% in each section.  Are people satisfied with individuals delivering a B- tuning just because they do it aurally?   Given the choice of who tunes my piano and all other things being equal (unisons and stability), give me the non RPT who can stop the lights over the 80% RPT.  And if you agree, then tell me at what percentage do you switch over to the RPT.   </SPAN></div> <div class=MsoNormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt"> </SPAN></div> <div class=MsoNormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt">In answer to Wim’s question about what criteria, I’d say whether the customer calls you back.  </SPAN></div> <div class=MsoNormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt"> </SPAN></div> <div class=MsoNormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt">David Love</SPAN></div> <div class=MsoNormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt"><A href="http://www.davidlovepianos.com/" target=_blank>www.davidlovepianos.com</A></SPAN></div> <div class=MsoNormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt"> </SPAN></div> <div style="BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt"> <div class=MsoNormal><B><SPAN style="FONT-FAMILY: ; FONT-SIZE: 10pt">From:</SPAN></B><SPAN style="FONT-FAMILY: ; FONT-SIZE: 10pt"> <A href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</A> [<A href="mailto:pianotech-bounces@ptg.org?">mailto:pianotech-bounces@ptg.org</A>] <B>On Behalf Of </B>Jason Kanter<br> <B>Sent:</B> Monday, May 28, 2012 7:19 PM<br> <B>To:</B> <A href="mailto:pianotech@ptg.org">pianotech@ptg.org</A><br> <B>Subject:</B> Re: [pianotech] ETD tuning Vs Aural- Some Wisdom</SPAN></div> </div> <div class=MsoNormal> </div> <div class=MsoNormal><SPAN style="FONT-FAMILY: ">Strikes me that the ETD-only user vs. the fully qualified RPT is like the optician vs. opthalmologist. One can do the measurements but need not, and probably doesn't, understand the complexities and can't handle complications. </SPAN></div> <div> <div class=MsoNormal> </div> </div> <div> <div style="MARGIN-BOTTOM: 12pt" class=MsoNormal><SPAN style="FONT-FAMILY: ">Jason</SPAN></div> <div> <div class=MsoNormal>On Mon, May 28, 2012 at 1:45 PM, <<A href="mailto:tnrwim@aol.com">tnrwim@aol.com</A>> wrote:</div> <div> <div class=MsoNormal><SPAN style="FONT-FAMILY: ">I own only one hammer, and just barely enough mutes to block off a couple of strings. (I don't use a strip mute). The charger for my SAT IV stays at home. I have no extra batteries, no extension cords, and one car. (my wife has a car, but needs it). I've been doing it this way for 38 years. About once every 3 or 4 months my battery runs out during the middle of a tuning. That's when I use the same back up as Gary uses. </SPAN></div> </div> <div> <div class=MsoNormal><SPAN style="FONT-FAMILY: "> </SPAN></div> </div> <div> <div style="MARGIN-BOTTOM: 12pt" class=MsoNormal><SPAN style="FONT-FAMILY: ">Wim</SPAN></div> </div> <div> <div> <div> <div> <div class=MsoNormal><SPAN style="FONT-FAMILY: "> </SPAN></div> </div> </div> </div> </div> </div> <div class=MsoNormal> </div> </div> </div> </div> </div> </font>