<font color='black' size='2' face='Arial, Helvetica, sans-serif'><br> <div style="FONT-FAMILY: arial,helvetica; COLOR: black; FONT-SIZE: 10pt"> <BLOCKQUOTE style="BORDER-LEFT: blue 2px solid; PADDING-LEFT: 3px"><PRE><TT>Wim, I think it was your logic, that the other 500 opted to go to someone else, means that you did not know what you were doing or gave them a bad tuning or something to that effect !!!!! Just sayin' -- Duaine Hechler</PRE></TT></BLOCKQUOTE></div> <div>Duaine</div> <div> </div> <div>There are so many different reasons why someone has not had me tune their piano. As D. Lawson said, some people only get their piano tuned once every 5 or 10 years. And as D. Love said, regardless of how good a job I did, there was something else that prompted them to chose someone else. For a complete explanation of why customers go "elsewhere", read the chapter in my book called Service Management. In that chapter I go into great detail on what "A Moment Of Truth" means. I would suggest you read it, and maybe learn something about customer relations. The book is available from Randy Potter, or if you're to cheap to buy it, maybe you can borrow it from the St. Louis Chapter library. </div> <div> </div> <div>Wim</div> <div style="CLEAR: both"> <div> </div> </div> <br> <br> <div style="FONT-FAMILY: arial,helvetica; COLOR: black; FONT-SIZE: 10pt">-----Original Message-----<br> From: Duaine Hechler <dahechler@att.net><br> To: pianotech <pianotech@ptg.org><br> Sent: Tue, May 29, 2012 1:44 pm<br> Subject: Re: [pianotech] ETD tuning Vs Aural- Some Wisdom<br> <br> <div style="BACKGROUND-COLOR: #fff; MARGIN: 0px; FONT-FAMILY: Tahoma, Verdana, Arial, Sans-Serif; COLOR: #000; FONT-SIZE: 12px" id=AOLMsgPart_0_6c86dbe4-4bd0-4397-9de7-3a79e2b6a623><PRE style="FONT-SIZE: 9pt"><TT>On 05/29/2012 01:27 PM, <A href="mailto:tnrwim@aol.com">tnrwim@aol.com</A> wrote: > > In answer to Wim’s question about what criteria, I’d say whether the customer calls you back. > David Love > > There have been news reports that a "doctor" had many patients, before it was discovered that the "doctor" wasn't a > doctor at all, but treated patients anyway. > > Having a customer call you back is not a sign that you're a good tuner. It only means that those customers don't want > to go to the trouble of finding another tuner, perhaps because they can't hear the difference. My customer list, after > being in Hawaii for 5 years, is approaching 1000. That doesn't include the few hundred that have left the island. But > of those 1000 names, only about half of them I would consider regular, and have me back over and over. The other 500 > used me once or twice, but have opted to go to someone else. > I bought the client list of a tuner who died. Of the 800 customers I bought, I have about 400 as regular customers. > I am a much better tuner that the guy who died, but none of them ever said to me, "you do a much better job". They are > comfortable having me tune their piano. > Wim Wim, I think it was your logic, that the other 500 opted to go to someone else, means that you did not know what you were doing or gave them a bad tuning or something to that effect !!!!! Just sayin' -- Duaine Hechler Piano, Player Piano, Pump Organ Tuning, Servicing& Rebuilding Reed Organ Society Member Florissant, MO 63034 (314) 838-5587 <A href="mailto:dahechler@att.net">dahechler@att.net</A> <A href="http://www.hechlerpianoandorgan.com/" target=_blank>www.hechlerpianoandorgan.com</A> -- Home& Business user of Linux - 11 years </TT></PRE></div> </div> </font>