<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Yes, I agree. They are to be commended for their continued support.<div><br><div> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div>Al -</div><div>High Point, NC</div><div><br></div></span><br class="Apple-interchange-newline"> </div> <br><div><div>On Jul 24, 2012, at 1:14 PM, Encore Pianos wrote:</div><br class="Apple-interchange-newline"><div>I think we should all remember that all of the affected pianos are way<br>beyond warranty and have been for quite some time, yet Young Chang has<br>continued taking care of these pianos, albeit at a reduced rate of<br>compensation to the customer and technician.  At this point in time, it is<br>up to the customer to pick up the slack for the amount of time required to<br>do this service.  <br><br>We should all also remember that, while Young Chang is ultimately<br>responsible, the problems were caused when a subcontractor who cast the<br>brackets for Young Chang changed their formulation for the metals without<br>telling Young Chang.  It was several years before problems began to develop<br>and they could catch the problem.<br><br>I say that Young Chang has handled this in a manner that is completely<br>honorable, and certainly to a higher standard of business ethics than we<br>could expect from almost anyone else.  <br><br>Will Truitt<br><br>-----Original Message-----<br>From: <a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> [mailto:pianotech-bounces@ptg.org] On Behalf<br>Of Douglas Gregg<br>Sent: Tuesday, July 24, 2012 12:26 PM<br>To: <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a><br>Subject: [pianotech] Young Chang<br><br>Young Chang is still around. But be aware that they will pay a maximum of<br>$200 for the warranty job. I just had one that took two trips to just get<br>the action out. I had to go home to get some pry bars and break the middle<br>action brackets to get it out. It really needed some serious regulation too.<br>This piano was only played a few times and was otherwise like new.<br>It should not have needed regulation due to wear and tear, but that is their<br>maximum payment.<br><br>Doug Gregg<br>Classic Piano Doc<br>Southold, NY<br><br><br><br></div></div><br></div></body></html>