<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style></style></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Comic Sans MS";color:navy'>Too bad you didn’t stop by. You’d have seen a new and interesting—if small—grand piano.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Comic Sans MS";color:navy'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Comic Sans MS";color:navy'>ddf<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Comic Sans MS";color:navy'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#632423'>Delwin D Fandrich</span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#632423'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#632423'>Piano Design & Fabrication</span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#632423'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#632423'>6939 Foothill Court SW, </span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#632423'>Olympia, Washington 98512 USA<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#632423'>Phone  360.515.0119 — Cell  360.388.6525</span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#632423'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#632423'><a href="mailto:del@fandrichpiano.com"><span style='color:blue'>del@fandrichpiano.com </span></a></span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#632423'>— </span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#632423'><a href="mailto:ddfandrich@gmail.com"><span style='color:blue'>ddfandrich@gmail.com</span></a></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Comic Sans MS";color:navy'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal style='margin-left:36.0pt'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b>On Behalf Of </b>Paul Williams<br><b>Sent:</b> Tuesday, July 24, 2012 1:40 PM<br><b>To:</b> pianotech@ptg.org<br><b>Subject:</b> Re: [pianotech] Young Chang<o:p></o:p></span></p></div></div><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>They were at the convention.  I didn't stop by.  I guess they're still a going concern… I wish they were better at communication with all of us.  I'm glad we don't have any at the university….<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>Paul<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal style='margin-left:36.0pt'><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>From: </span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Al Guecia/Allied PianoCraft <<a href="mailto:alliedpianocraft@hotmail.com">alliedpianocraft@hotmail.com</a>><br><b>Reply-To: </b>"<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>" <<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br><b>Date: </b>Tuesday, July 24, 2012 3:36 PM<br><b>To: </b>"<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>" <<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br><b>Subject: </b>Re: [pianotech] Young Chang<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><div><div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>Yes, I agree. They are to be commended for their continued support. <o:p></o:p></span></p><div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><div><div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black'>Al -<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black'>High Point, NC<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black'><o:p> </o:p></span></p></div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><div><div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>On Jul 24, 2012, at 1:14 PM, Encore Pianos wrote:<o:p></o:p></span></p></div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:12.0pt;margin-left:36.0pt'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>I think we should all remember that all of the affected pianos are way<br>beyond warranty and have been for quite some time, yet Young Chang has<br>continued taking care of these pianos, albeit at a reduced rate of<br>compensation to the customer and technician.  At this point in time, it is<br>up to the customer to pick up the slack for the amount of time required to<br>do this service.  <br><br>We should all also remember that, while Young Chang is ultimately<br>responsible, the problems were caused when a subcontractor who cast the<br>brackets for Young Chang changed their formulation for the metals without<br>telling Young Chang.  It was several years before problems began to develop<br>and they could catch the problem.<br><br>I say that Young Chang has handled this in a manner that is completely<br>honorable, and certainly to a higher standard of business ethics than we<br>could expect from almost anyone else.  <br><br>Will Truitt<br><br>-----Original Message-----<br>From: <a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> [<a href="mailto:pianotech-bounces@ptg.org">mailto:pianotech-bounces@ptg.org</a>] On Behalf<br>Of Douglas Gregg<br>Sent: Tuesday, July 24, 2012 12:26 PM<br>To: <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a><br>Subject: [pianotech] Young Chang<br><br>Young Chang is still around. But be aware that they will pay a maximum of<br>$200 for the warranty job. I just had one that took two trips to just get<br>the action out. I had to go home to get some pry bars and break the middle<br>action brackets to get it out. It really needed some serious regulation too.<br>This piano was only played a few times and was otherwise like new.<br>It should not have needed regulation due to wear and tear, but that is their<br>maximum payment.<br><br>Doug Gregg<br>Classic Piano Doc<br>Southold, NY<br><br><br><o:p></o:p></span></p></div></div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div></div></div></div></body></html>