<html> <head> <meta http-equiv="Content-Type" content="text/html; charset=Windows-1252"> </head> <body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; "> <div>They were at the convention.  I didn't stop by.  I guess they're still a going concern… I wish they were better at communication with all of us.  I'm glad we don't have any at the university….</div> <div><br> </div> <div>Paul</div> <div><br> </div> <div><br> </div> <span id="OLK_SRC_BODY_SECTION"> <div style="font-family:Calibri; font-size:11pt; text-align:left; color:black; BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt"> <span style="font-weight:bold">From: </span>Al Guecia/Allied PianoCraft <<a href="mailto:alliedpianocraft@hotmail.com">alliedpianocraft@hotmail.com</a>><br> <span style="font-weight:bold">Reply-To: </span>"<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>" <<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br> <span style="font-weight:bold">Date: </span>Tuesday, July 24, 2012 3:36 PM<br> <span style="font-weight:bold">To: </span>"<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>" <<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br> <span style="font-weight:bold">Subject: </span>Re: [pianotech] Young Chang<br> </div> <div><br> </div> <div> <div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "> Yes, I agree. They are to be commended for their continued support. <div><br> <div><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "> <div>Al -</div> <div>High Point, NC</div> <div><br> </div> </span><br class="Apple-interchange-newline"> </div> <br> <div> <div>On Jul 24, 2012, at 1:14 PM, Encore Pianos wrote:</div> <br class="Apple-interchange-newline"> <div>I think we should all remember that all of the affected pianos are way<br> beyond warranty and have been for quite some time, yet Young Chang has<br> continued taking care of these pianos, albeit at a reduced rate of<br> compensation to the customer and technician.  At this point in time, it is<br> up to the customer to pick up the slack for the amount of time required to<br> do this service.  <br> <br> We should all also remember that, while Young Chang is ultimately<br> responsible, the problems were caused when a subcontractor who cast the<br> brackets for Young Chang changed their formulation for the metals without<br> telling Young Chang.  It was several years before problems began to develop<br> and they could catch the problem.<br> <br> I say that Young Chang has handled this in a manner that is completely<br> honorable, and certainly to a higher standard of business ethics than we<br> could expect from almost anyone else.  <br> <br> Will Truitt<br> <br> -----Original Message-----<br> From: <a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> [<a href="mailto:pianotech-bounces@ptg.org">mailto:pianotech-bounces@ptg.org</a>] On Behalf<br> Of Douglas Gregg<br> Sent: Tuesday, July 24, 2012 12:26 PM<br> To: <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a><br> Subject: [pianotech] Young Chang<br> <br> Young Chang is still around. But be aware that they will pay a maximum of<br> $200 for the warranty job. I just had one that took two trips to just get<br> the action out. I had to go home to get some pry bars and break the middle<br> action brackets to get it out. It really needed some serious regulation too.<br> This piano was only played a few times and was otherwise like new.<br> It should not have needed regulation due to wear and tear, but that is their<br> maximum payment.<br> <br> Doug Gregg<br> Classic Piano Doc<br> Southold, NY<br> <br> <br> <br> </div> </div> <br> </div> </div> </div> </span> </body> </html>