<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40" xmlns:ns0="http://schemas.microsoft.com/office/2004/12/omml"> <head> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"> <meta name=Generator content="Microsoft Word 11 (filtered medium)"> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="City"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="State"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PostalCode"/>  <style>  </style>  </head> <body bgcolor=white lang=EN-US link=blue vlink=purple> <div class=Section1> I sold Young Chang’s from 1990 to 2002. The warranty was 12 year full, limited lifetime on case and action parts. That means no labor reimbursement to install parts. <o:p></o:p> <o:p> </o:p> <div> Dean<o:p></o:p> Dean W May                (812) 235-5272 voice and text <o:p></o:p> PianoRebuilders.com    (888) DEAN-MAY        <o:p></o:p> <ST1:PLACE u1:st="on"><u4:CITY u1:st="on"><u2:place u3:st="on"><u2:City u3:st="on"><st1:place w:st="on"><st1:City w:st="on">Terre Haute</st1:City></u2:place></st1:place></u4:CITY> <U2:STATE u1:st="on"><u2:State u3:st="on"><st1:State w:st="on">IN</u2:State></u2:State></U2:STATE></st1:State> <U2:POSTALCODE u1:st="on"><u2:PostalCode u3:st="on"><st1:PostalCode w:st="on">47802</u2:PostalCode></u2:PostalCode></U2:POSTALCODE></st1:PostalCode></st1:place><o:p></o:p> </div> </ST1:PLACE> <div> <div class=MsoNormal align=center style='text-align:center'> <hr size=2 width="100%" align=center tabindex=-1> </div> From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Encore Pianos Sent: Wednesday, July 25, 2012 1:33 PM To: pianotech@ptg.org Subject: Re: [pianotech] Young Chang<o:p></o:p> </div> <o:p> </o:p> Paul:<o:p></o:p> <o:p> </o:p> This is the first I have heard of a lifetime warranty on the actions of Young Chang pianos.  I was a Young Chang dealer for about 4 years until 2002.  At that time, their warranties were 12 years (if memory serves me, I can’t find any literature left over from that time).  Virtually all piano manufacturer warranties are specific and limited, detailing what is covered and usually what is not.  Young Chang and others would warranty parts and  defects of manufacture, but not things like regulation and voicing.  Of course, growing action brackets are obviously a manufacturing defect, and were covered by Young Chang’s warranty.  But I have always assumed that the warranty was binding only to the expiration of the warranty given on the piano at the time of manufacture, and was not something that Young Chang was legally bound to continue to do once the warranty expired.  I’ve done a few of these, the brackets were provided for free, and all the pianos were outside warranty.  I have never had to pay for parts and was always reimbursed for labor, though the amount of compensation has been reduced over time.<o:p></o:p> <o:p> </o:p> I looked on Young Chang’s website and a few other places, but have been unable to find anything on this.  So I ask:  On what do you base your claim that there is a life time warranty on the actions of “these pianos”?  What specifically do you mean by “these pianos”?  Since it is a written guarantee, in exact wording, what are the limitations and exclusions of this warranty, along with what is specifically covered?   Where could I find a copy of this warranty?<o:p></o:p> <o:p> </o:p> About 3 weeks ago, I cleaned out my file cabinets and did a major dumpster dump, this included all my old Young Chang stuff.  I knew I should have never thrown anything away!<o:p></o:p> <o:p> </o:p> Will Truitt<o:p></o:p> <o:p> </o:p> <div> <div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'> From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Paul McCloud Sent: Wednesday, July 25, 2012 1:01 PM To: pianotech@ptg.org Subject: Re: [pianotech] Young Chang<o:p></o:p> </div> </div> <o:p> </o:p> <div> Will:<o:p></o:p> </div> <div> The fact is that YC has a Lifetime Warranty on the actions of these pianos. It is a written guarantee.  They have neglected to inform their customers, and they should have had a recall. Customers should not have to pay for the defective parts. There was a time when they charged $100 for a set of brackets and paid nothing to install. <o:p></o:p> </div> <div> At least they changed that policy, to their credit. Paul McCloud<o:p></o:p> <div> <a href="http://AccuronePianoService.com">AccuronePianoService.com</a><o:p></o:p> </div> </div> <div> On Jul 24, 2012, at 8:33 PM, paul bruesch <<a href="mailto:paul@bruesch.net">paul@bruesch.net</a>> wrote:<o:p></o:p> </div> <blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'> <div> I completely agree, and I always make it a point to point that out to any YC owner.<o:p></o:p> <div> On Tue, Jul 24, 2012 at 12:14 PM, Encore Pianos <<a href="mailto:encorepianos@metrocast.net" target="_blank">encorepianos@metrocast.net</a>> wrote:<o:p></o:p> I think we should all remember that all of the affected pianos are way beyond warranty and have been for quite some time, yet Young Chang has continued taking care of these pianos, albeit at a reduced rate of compensation to the customer and technician.  At this point in time, it is up to the customer to pick up the slack for the amount of time required to do this service. We should all also remember that, while Young Chang is ultimately responsible, the problems were caused when a subcontractor who cast the brackets for Young Chang changed their formulation for the metals without telling Young Chang.  It was several years before problems began to develop and they could catch the problem. I say that Young Chang has handled this in a manner that is completely honorable, and certainly to a higher standard of business ethics than we could expect from almost anyone else. Will Truitt<o:p></o:p> <div> <div> -----Original Message----- From: <a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> [mailto:<a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a>] On Behalf Of Douglas Gregg Sent: Tuesday, July 24, 2012 12:26 PM To: <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a> Subject: [pianotech] Young Chang Young Chang is still around. But be aware that they will pay a maximum of $200 for the warranty job. I just had one that took two trips to just get the action out. I had to go home to get some pry bars and break the middle action brackets to get it out. It really needed some serious regulation too. This piano was only played a few times and was otherwise like new. It should not have needed regulation due to wear and tear, but that is their maximum payment. Doug Gregg Classic Piano Doc <st1:place w:st="on"><st1:City w:st="on">Southold</st1:City>, <st1:State w:st="on">NY</st1:State></st1:place><o:p></o:p> </div> </div> </div> <o:p> </o:p> </div> </blockquote> </div> </body> <a></a>No virus found in this message. Checked by AVG - <a href='http://www.avg.com'>www.avg.com</a> Version: 2012.0.2197 / Virus Database: 2437/5154 - Release Date: 07/25/12 </html>