<html><head></head><body bgcolor="#FFFFFF"><div>Will:</div><div>The fact is that YC has a Lifetime Warranty on the actions of these pianos. It is a written guarantee. They have neglected to inform their customers, and they should have had a recall. Customers should not have to pay for the defective parts. There was a time when they charged $100 for a set of brackets and paid nothing to install. </div><div>At least they changed that policy, to their credit.<br>Paul McCloud<div><a href="http://AccuronePianoService.com">AccuronePianoService.com</a></div></div><div><br>On Jul 24, 2012, at 8:33 PM, paul bruesch <<a href="mailto:paul@bruesch.net">paul@bruesch.net</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div>I completely agree, and I always make it a point to point that out to any YC owner.<br><br><div class="gmail_quote">On Tue, Jul 24, 2012 at 12:14 PM, Encore Pianos <span dir="ltr"><<a href="mailto:encorepianos@metrocast.net" target="_blank">encorepianos@metrocast.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">I think we should all remember that all of the affected pianos are way<br>
beyond warranty and have been for quite some time, yet Young Chang has<br>
continued taking care of these pianos, albeit at a reduced rate of<br>
compensation to the customer and technician. At this point in time, it is<br>
up to the customer to pick up the slack for the amount of time required to<br>
do this service.<br>
<br>
We should all also remember that, while Young Chang is ultimately<br>
responsible, the problems were caused when a subcontractor who cast the<br>
brackets for Young Chang changed their formulation for the metals without<br>
telling Young Chang. It was several years before problems began to develop<br>
and they could catch the problem.<br>
<br>
I say that Young Chang has handled this in a manner that is completely<br>
honorable, and certainly to a higher standard of business ethics than we<br>
could expect from almost anyone else.<br>
<br>
Will Truitt<br>
<div class="HOEnZb"><div class="h5"><br>
-----Original Message-----<br>
From: <a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> [mailto:<a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a>] On Behalf<br>
Of Douglas Gregg<br>
Sent: Tuesday, July 24, 2012 12:26 PM<br>
To: <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a><br>
Subject: [pianotech] Young Chang<br>
<br>
Young Chang is still around. But be aware that they will pay a maximum of<br>
$200 for the warranty job. I just had one that took two trips to just get<br>
the action out. I had to go home to get some pry bars and break the middle<br>
action brackets to get it out. It really needed some serious regulation too.<br>
This piano was only played a few times and was otherwise like new.<br>
It should not have needed regulation due to wear and tear, but that is their<br>
maximum payment.<br>
<br>
Doug Gregg<br>
Classic Piano Doc<br>
Southold, NY<br>
<br>
<br>
</div></div></blockquote></div><br>
</div></blockquote></body></html>