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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>What I see here is that only the case parts and action parts are warranted for the first owner’s lifetime. So YC would replace the defective brackets and presumably pay the technician to install them (That would be cheaper than sending the piano back to the factory). This they do.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>How much regulation they are willing to cover, however, seems to be a function of the amount of their good will, as regulation is explicitly not covered by the warranty. Yes, I know that installing the new parts will require regulation, but I am speaking only to what I perceive as their liability under their warranty. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Will<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b>On Behalf Of </b>Dean May<br><b>Sent:</b> Friday, July 27, 2012 1:01 PM<br><b>To:</b> pianotech@ptg.org<br><b>Subject:</b> Re: [pianotech] Young Chang<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoPlainText>12 year full warranty<o:p></o:p></p><p class=MsoPlainText>Limited lifetime on case and action parts to the original purchaser<o:p></o:p></p><p class=MsoPlainText>This was from a piano that is about 25-30 years old. <o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText><img width=829 height=611 id="_x0000_i1025" src="cid:image001.jpg@01CD6BFB.787E5140"><o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>Dean<o:p></o:p></p><p class=MsoPlainText>Dean W May (812) 235-5272 voice and text <o:p></o:p></p><p class=MsoPlainText>PianoRebuilders.com (888) DEAN-MAY <o:p></o:p></p><p class=MsoPlainText>Terre Haute IN 47802<o:p></o:p></p></div></body></html>