<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><base href="x-msg://26/"><style></style></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Stephen,<br>When did you do your training with Yamaha for Discklavier service? In my humble opinion you would know these answers you had been to training.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Kindest Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Garret <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>---<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Garret Traylor - President<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>High Point Piano & Music Inc.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>88-PIANO (336) 887-4266<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:14.0pt;font-family:Webdings;color:green'>P</span><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:green'>Go Green! Print this email only when necessary. Thank you for helping High Point Music be environmentally responsible.</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b>On Behalf Of </b>Al Guecia/Allied PianoCraft<br><b>Sent:</b> Tuesday, September 04, 2012 8:50 AM<br><b>To:</b> pianotech@ptg.org<br><b>Subject:</b> Re: [pianotech] More PianoDisc Help Please<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I've been following the thread out of curiosity, I didn't do player installations. Why can't you get help from PianoDisc on this?<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p><div><div><div><div><div><p class=MsoNormal><span class=apple-style-span><i><span style='font-size:13.5pt;font-family:"'Lucida Calligraphy'","serif";color:black'>Al -</span></i></span><span style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><i><span style='font-size:13.5pt;font-family:"'Lucida Calligraphy'","serif";color:black'>High Point, NC</span></i><span style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black'><o:p> </o:p></span></p></div></div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'><br><br></span><o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Sep 3, 2012, at 2:13 PM, Steven Hopp wrote:<o:p></o:p></p></div><p class=MsoNormal><br><br><span class=apple-style-span><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></span></p><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><br>So I replaced the cable with a new high quality 3.5 cable from radio shack  from airport express to IQ as suggested.  Played a song from iPad and bingo the piano played  However, the levels were bad.  The piano was very loud and the accompaniment soft.  Then at the end of the song one key was stuck down.  As I contemplated what to do about that there was a pop and the key let up.  Now there is no light on the IQ and no light on the CPU.  There was also a strange smell coming from the system?  Where from I could not tell.  </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>I have unplugged the system with no change.  I turned the power strip on and off and no change.  I pushed the reset button on the CPU and no change.  I think something "blew-up" but have no idea what.  <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Would the levels being off like that make this system implode?  I have not been able to adjust the levels because I never got the piano to play so the midi files I was running to calibrate the system were never reaching the CPU.  <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>I guess I should have tried to run the setup CD again but live and learn I just wanted to see if the **** thing would play after the grief I have had with class, installing the system, and then all the trouble getting the thing to play, not to mention the thousands I have spent to be here with basically nothing but some fancy parts.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Any chance anyone knows how to reset the CPU other than the CPU button?  Is the smell a sign of a bad omen?<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Steven<o:p></o:p></span></p><div><div class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><hr size=2 width="100%" align=center id=stopSpelling></span></div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>To:<span class=apple-converted-space> </span><a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>;<span class=apple-converted-space> </span><a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a><br>From:<span class=apple-converted-space> </span><a href="mailto:steve@stevejacksonpianos.com">steve@stevejacksonpianos.com</a><br>Date: Mon, 3 Sep 2012 05:14:43 -0400<br>Subject: Re: [pianotech] More PianoDisc Help Please<br><br>I've had airport problems that were similar. They are not consistent. It may also be the iPad. Plug a cd player in with a new cable. If it works, it's iPad or airport<span class=apple-converted-space> </span><br><br><a href="http://Stevejacksonpianos.com">Stevejacksonpianos.com</a><o:p></o:p></span></p><div id="ecxhtc_header"><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>----- Reply message -----<br>From: "Steven Hopp" <<a href="mailto:hoppsmusic@hotmail.com">hoppsmusic@hotmail.com</a>><br>To: "PianoTech" <<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br>Subject: [pianotech] More PianoDisc Help Please<br>Date: Sun, Sep 2, 2012 8:28 pm<o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Hello,<o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>First system install IQ with Airport Express using an iPad with music from PD loaded through iTunes with the following things correct:<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>1.  All hardware installed correctly.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>2.  Solenoids firing when chromatic test is done through the CPU.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>3.  Learn mode for keys and pedals works and the solenoids fire as does the pedal.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>4.  When a song is played on the iPad through the IQ wirelessly or connected directly to the iPad via the earphone jack the sound of the singer or band is heard but the piano does NOT play.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>5.  The Silent Drive HD setup CD and its 40 + files have been loaded through iTunes onto the iPad and have been played to set up the driver boards.  During this setup the voice of the man is heard but the fax sounds are not which is correct.  Just FYI this setup has been done.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>6.  When the level test is performed on the IQ - a song is playing on the iPad with volume settings according to manual - when the led is lit for level test and then the + - button is pushed the singer sound disappears and the three flashing lights blink continuously and do not stop unless I stop it.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>7.  All cords have been checked and are good and they are in the right place.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>8.  I have the IQ checked on the iPad so I know it is playing through the system and it is.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Thoughts from anyone who has experienced such troubles or might know what I could try?<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Thanks,<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Steven<o:p></o:p></span></p></div></div></div></div></div></div></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>