<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40"> <head> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"> <meta name=Generator content="Microsoft Word 11 (filtered medium)"> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PostalCode"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="State"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="City"/>  <style>  </style>  </head> <body lang=EN-US link=blue vlink=purple> <div class=Section1> <p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size: 10.0pt;font-family:Arial;color:navy'>Welcome to the world of PianoDisc Installers!<o:p></o:p></span></font></p> <p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size: 10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p> <p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size: 10.0pt;font-family:Arial;color:navy'>Their tech support is pretty good, but their warranty replacement service has always been bad, and it is now the worst it has ever been. They will not ship a part out unless you charge it to a credit card, then they will credit you when you return the part, even if it is a defective part right out of the kit. And their parts are very expensive and sometimes take way too long to get. <o:p></o:p></span></font></p> <p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size: 10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p> <p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size: 10.0pt;font-family:Arial;color:navy'>I always do a 24 hour burn in after an install before I will deliver the piano to the customer’s home. <o:p></o:p></span></font></p> <p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size: 10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p> <p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size: 10.0pt;font-family:Arial;color:navy'>On the plus side, it is a very sweet system that works incredibly well once you get everything dialed in, and it is remarkably trouble free. I’ve had very few parts go bad in all the years I’ve been installing kits. The new wireless High Def IQ system is pretty amazing. <o:p></o:p></span></font></p> <p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size: 10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p> <div> <p class=MsoAutoSig><b><font size=5 color=navy face="Lucida Calligraphy"><span style='font-size:20.0pt;font-family:"Lucida Calligraphy";color:navy;font-weight: bold'>Dean</span></font></b><b><font size=5 color=navy face="CAC Leslie"><span style='font-size:20.0pt;font-family:"CAC Leslie";color:navy;font-weight:bold'><o:p></o:p></span></font></b></p> <p class=MsoAutoSig style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom: 3.0pt;margin-left:0in'><font size=2 color=navy face=AGaramond><span style='font-size:10.0pt;font-family:AGaramond;color:navy'>Dean W May                (812) 235-5272 voice and text <o:p></o:p></span></font></p> <p class=MsoAutoSig style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom: 3.0pt;margin-left:0in'><font size=2 color=navy face=AGaramond><span style='font-size:10.0pt;font-family:AGaramond;color:navy'>PianoRebuilders.com    (888) DEAN-MAY        </span></font><font color=navy><span style='color:navy'><o:p></o:p></span></font></p> <p class=MsoAutoSig style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom: 3.0pt;margin-left:0in'><ST1:PLACE u1:st="on"><u4:CITY u1:st="on"><u2:place u3:st="on"><u2:City u3:st="on"><st1:place w:st="on"><st1:City w:st="on"><font size=2 color=navy face=AGaramond><span style='font-size:10.0pt;font-family:AGaramond;color:navy'>Terre Haute</span></font></st1:City><font size=2 color=navy face=AGaramond><span style='font-size:10.0pt;font-family: AGaramond;color:navy'></u2:place></st1:place></u4:CITY> <U2:STATE u1:st="on"><u2:State u3:st="on"><st1:State w:st="on">IN</u2:State></u2:State></U2:STATE></st1:State> <U2:POSTALCODE u1:st="on"><u2:PostalCode u3:st="on"><st1:PostalCode w:st="on">47802</u2:PostalCode></u2:PostalCode></U2:POSTALCODE></st1:PostalCode></span></font></st1:place><o:p></o:p></p> </div> </ST1:PLACE> <div> <div class=MsoNormal align=center style='text-align:center'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <hr size=2 width="100%" align=center tabindex=-1> </span></font></div> <p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt; font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b><span style='font-weight:bold'>On Behalf Of </span></b>Steven Hopp<br> <b><span style='font-weight:bold'>Sent:</span></b> Thursday, September 06, 2012 7:24 PM<br> <b><span style='font-weight:bold'>To:</span></b> PianoTech<br> <b><span style='font-weight:bold'>Subject:</span></b> Re: [pianotech] More PianoDisc Help Please</span></font><o:p></o:p></p> </div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> <div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>To all,<o:p></o:p></span></font></p> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>I went to Little Red Schoolhouse two years ago and just returned last month from PianoDisc.  <o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>It has been determined from PD that they sent driver boards that had not been bench tested for their 48 hour requirement.  They sent one new driver board and we tried it on the bass end and it seemed to work fine. Each driver board has a date written on it.  The bad ones were marked 7/12 and the good one I received was 8/12.  I learned about this after the following scenario:<o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>Installed new driver board and After all the calibration however, the first song play and 1 minute into the song banging keys that were stuck down due to solenoids basically melting in place and taking out groups at a nominal rate as what happened the first time.  Remember at this point I did not know about the date marking I was told I had one bad board.    Also, I have found out that two other poor souls were in the same boat I was (am) and they called in with a similar problem on the same day.<o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>I don't know how this slipped by but what a crappy way to do a first install.  Truthfully, I will only believe that this is the problem when all is up and running from the replacement of the driver boards.  If it is the problem and they knew it, which apparently they did it is a bad sign for what might be going on there.<o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>Also, Lewis N suggested new cords early on and he was right.  In fact PD also knows that they have lousy cords and have just contracted to have better quality cords put into their kits.  I will believe that when I see it.<o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>I still believe this is a good system for clients.  However, my partner and I have decided we will mock as much as possible up on the bench before we put anything in the piano.  I have crawled on the floor over 100 times in the last week and I'm sick of it.  Not to mention the hours and hours of time spent trying to figure out the problem and talking to piano disc and tending to the would I have on my head from scratching the same place in disbelief and wonderment!<o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>When I am up and running for sure I'll let you all know,<o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>Steven Hopp RPT<o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>> Date: Wed, 5 Sep 2012 09:50:29 -0500<br> > From: rnossaman@cox.net<br> > To: pianotech@ptg.org<br> > Subject: Re: [pianotech] More PianoDisc Help Please<br> > <br> > On 9/5/2012 8:58 AM, Garret E. Traylor wrote:<br> > > Stephen,<br> > > When did you do your training with Yamaha for Discklavier service? In my<br> > > humble opinion you would know these answers you had been to training.<br> > ><br> > > Kindest Regards,<br> > ><br> > > Garret<br> > <br> > <br> > When all else fails, read the header subject. Somehow, I wouldn't expect <br> > Yamaha to be real helpful in teaching PianoDisc service. Overall, this <br> > thread has been one of the better uses I've seen the list put to for <br> > some time.<br> > Ron N<o:p></o:p></span></font></p> </div> </div> </div> </div> </div> </body> <a></a><p class=""avgcert"" align="left" color="#000000">No virus found in this message.<br> Checked by AVG - <a href='http://www.avg.com'>www.avg.com</a><br> Version: 2012.0.2197 / Virus Database: 2437/5253 - Release Date: 09/06/12</p> </html>