<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Rob, thanks for the info. Just order their pocket unit. It's great to hear about companies that still believe in customer service.<div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Arial; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-variant: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-variant: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-variant: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div style="font-family: Arial; font-size: medium; font-weight: normal; font-style: normal; "><font class="Apple-style-span" face="'Lucida Calligraphy'"><span class="Apple-style-span" style="font-size: 18px; "><i>Al -</i></span></font></div><div><font class="Apple-style-span" face="'Lucida Calligraphy'"><i>High Point, NC</i></font></div><div style="font-family: Helvetica; font-size: medium; font-weight: normal; font-style: normal; "><br></div></div></span><br class="Apple-interchange-newline"></div></span><br class="Apple-interchange-newline"></div></span><br class="Apple-interchange-newline"></span><br class="Apple-interchange-newline">
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<br><div><div>On Sep 8, 2012, at 4:22 AM, Rob McCall wrote:</div><br class="Apple-interchange-newline"><div>I know there was a recent thread on data loggers of humidity, etc.<br><br>I have a Thermoworks pocket hygrometer which has worked beautifully for the last 2.5 years until this last week. I wrote to them about no temp or humidity being displayed -- just dashes. I changed batteries, reset the device, etc. So I wrote the company to ask how much it would cost to fix it. Their reply?<br><br>---<br>"The unit does have a standard one year warranty against factory defects, however the unit should not stop reading in this manner. I will go ahead and send you a replacement at no charge to the same address listed on the original order at your company location. You should receive the unit in a few days. There is no need to send back the other unit, you can dispose of it at your location as desired."<br>---<br><br>I received a shipping invoice moments later with a tracking number. The whole thing transpired over about 2 hours.<br><br>So, despite having great products, they also have great customer service and they stand behind their products... I didn't think there were any companies left that did this... :-)<br><br>Here's the unit I have... <br><br><a href="http://www.thermoworks.com/products/humidity/rt819.html">http://www.thermoworks.com/products/humidity/rt819.html</a><br><br>I'm a bigger fan now...<br><br>Regards,<br><br>Rob McCall<br><br>McCall Piano Service, LLC<br>www.mccallpiano.com<br>Murrieta, CA<br>951-698-1875<br><br><br></div></div><br></div></body></html>