<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:"\0027Lucida Calligraphy\0027";
panose-1:0 0 0 0 0 0 0 0 0 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.apple-style-span
{mso-style-name:apple-style-span;}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Let them know why your ordered it – it’s good for them to know that their good deeds are rewarded.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Will Truitt<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b>On Behalf Of </b>Al Guecia/Allied PianoCraft<br><b>Sent:</b> Saturday, September 08, 2012 8:33 AM<br><b>To:</b> pianotech@ptg.org<br><b>Subject:</b> Re: [pianotech] Thermoworks hygrometers, etc.<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Rob, thanks for the info. Just order their pocket unit. It's great to hear about companies that still believe in customer service.<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p><div><div><div><div><div><p class=MsoNormal><span class=apple-style-span><i><span style='font-size:13.5pt;font-family:"'Lucida Calligraphy'","serif";color:black'>Al -</span></i></span><span style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><i><span style='font-size:13.5pt;font-family:"'Lucida Calligraphy'","serif";color:black'>High Point, NC</span></i><span style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black'><o:p> </o:p></span></p></div></div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'><br><br></span><o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Sep 8, 2012, at 4:22 AM, Rob McCall wrote:<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal style='margin-bottom:12.0pt'>I know there was a recent thread on data loggers of humidity, etc.<br><br>I have a Thermoworks pocket hygrometer which has worked beautifully for the last 2.5 years until this last week. I wrote to them about no temp or humidity being displayed -- just dashes. I changed batteries, reset the device, etc. So I wrote the company to ask how much it would cost to fix it. Their reply?<br><br>---<br>"The unit does have a standard one year warranty against factory defects, however the unit should not stop reading in this manner. I will go ahead and send you a replacement at no charge to the same address listed on the original order at your company location. You should receive the unit in a few days. There is no need to send back the other unit, you can dispose of it at your location as desired."<br>---<br><br>I received a shipping invoice moments later with a tracking number. The whole thing transpired over about 2 hours.<br><br>So, despite having great products, they also have great customer service and they stand behind their products... I didn't think there were any companies left that did this... :-)<br><br>Here's the unit I have... <br><br><a href="http://www.thermoworks.com/products/humidity/rt819.html">http://www.thermoworks.com/products/humidity/rt819.html</a><br><br>I'm a bigger fan now...<br><br>Regards,<br><br>Rob McCall<br><br>McCall Piano Service, LLC<br><a href="http://www.mccallpiano.com">www.mccallpiano.com</a><br>Murrieta, CA<br>951-698-1875<br><br><o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>