<table cellspacing="0" cellpadding="0" border="0"><tr><td valign="top" style="font: inherit;"><div>You have to look at them straight in the eye, be totally honest, and gentle but firm with them. (If anything will work, that will. ) Around here, I get comments like "My mother bought her piano in 1940 and it&#39;s still in tune!" and you need to let them know that such is not possible, that they&#39;ve only gotten used to how it sounds, and that they&#39;ll be amazed by the difference when you&#39;re done! Customers need to know that you know more about this subject than they do, without your sounding "snobby". Showing an interest in THEIR line of work ( while perhaps admitting that you know relatively little about it) helps tremendously.<br /><br />Thumpe</div></td></tr></table>            <div id="_origMsg_">
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                                <span style="font-weight:bold;">From:</span>
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                            Gary &lt;gmcc@charter.net&gt;;                            <br>
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                                <span style="font-weight:bold:">To:</span>
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                             &lt;pianotech@ptg.org&gt;;                                                                                                     <br>
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                                <span style="font-weight:bold:">Subject:</span>
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                            Re: [pianotech] Idea for journal page, (Ed?)                            <br>
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                                <span style="font-weight:bold;">Sent:</span>
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                            Sun, Sep 9, 2012 2:56:06 PM                            <br>
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                                        <td valign="top" style="font:inherit;"><BR>I don't know..when I'm trying to explain something whether using analogies or not and see their eyes glaze over I realize it's useless.<BR><BR>On 9/9/2012 9:15 AM, Ron Nossaman wrote:<BR>&gt; On 9/9/2012 8:37 AM, Al Guecia/Allied PianoCraft wrote:<BR>&gt; <BR>&gt;&gt; Ed, you give engineers to much credit :~)<BR>&gt; <BR>&gt; And non engineers too little. I've had many a "dismissible" of any of a number of genders and no hint of formal engineering training keep up with my explanations quite easily by keeping technical nomenclature simple and defining terms as I go along. They aren't all just checkbooks awaiting pushing of the proper buttons to break out the pen and validate my existence. Some, many more than I would at one time have suspected, are interested and capable of understanding.<BR>&gt; <BR>&gt; Ron N<BR><BR></td>
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