<table cellspacing="0" cellpadding="0" border="0"><tr><td valign="top" style="font: inherit;"><div>You have to look at them straight in the eye, be totally honest, and gentle but firm with them. (If anything will work, that will. ) Around here, I get comments like "My mother bought her piano in 1940 and it's still in tune!" and you need to let them know that such is not possible, that they've only gotten used to how it sounds, and that they'll be amazed by the difference when you're done! Customers need to know that you know more about this subject than they do, without your sounding "snobby". Showing an interest in THEIR line of work ( while perhaps admitting that you know relatively little about it) helps tremendously.<br /><br />Thumpe</div></td></tr></table> <div id="_origMsg_">
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Gary <gmcc@charter.net>; <br>
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<pianotech@ptg.org>; <br>
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Re: [pianotech] Idea for journal page, (Ed?) <br>
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Sun, Sep 9, 2012 2:56:06 PM <br>
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<td valign="top" style="font:inherit;"><BR>I don't know..when I'm trying to explain something whether using analogies or not and see their eyes glaze over I realize it's useless.<BR><BR>On 9/9/2012 9:15 AM, Ron Nossaman wrote:<BR>> On 9/9/2012 8:37 AM, Al Guecia/Allied PianoCraft wrote:<BR>> <BR>>> Ed, you give engineers to much credit :~)<BR>> <BR>> And non engineers too little. I've had many a "dismissible" of any of a number of genders and no hint of formal engineering training keep up with my explanations quite easily by keeping technical nomenclature simple and defining terms as I go along. They aren't all just checkbooks awaiting pushing of the proper buttons to break out the pen and validate my existence. Some, many more than I would at one time have suspected, are interested and capable of understanding.<BR>> <BR>> Ron N<BR><BR></td>
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