<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">I have never had a customer not understand what I was saying, regardless of education and status.<div><br></div><div> I simply tell them that the piano is <i>both out of tune and flat.</i> They understand that. They also know they have neglected their piano. I then proceed to tell them that I must first raise the pitch to 440 for proper tension, so the piano isn't dead and tubby, them it must be tuned. They also understand that.<div><br></div><div>I can't remember a customer turning down a pitch raise and tuning after that explanation.</div><div><br><div> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Arial; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-variant: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-variant: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-variant: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div style="font-family: Arial; font-size: medium; font-weight: normal; font-style: normal; "><font class="Apple-style-span" face="'Lucida Calligraphy'"><span class="Apple-style-span" style="font-size: 18px; "><i>Al -</i></span></font></div><div><font class="Apple-style-span" face="'Lucida Calligraphy'"><i>High Point, NC</i></font></div><div style="font-family: Helvetica; font-size: medium; font-weight: normal; font-style: normal; "><br></div></div></span><br class="Apple-interchange-newline"></div></span><br class="Apple-interchange-newline"></div></span><br class="Apple-interchange-newline"></span><br class="Apple-interchange-newline"> </div> <br><div><div>On Sep 9, 2012, at 10:56 AM, Gary wrote:</div><br class="Apple-interchange-newline"><div><br>I don't know..when I'm trying to explain something whether using analogies or not and see their eyes glaze over I realize it's useless.<br><br>On 9/9/2012 9:15 AM, Ron Nossaman wrote:<br><blockquote type="cite">On 9/9/2012 8:37 AM, Al Guecia/Allied PianoCraft wrote:<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite"><blockquote type="cite">Ed, you give engineers to much credit :~)<br></blockquote></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">And non engineers too little. I've had many a "dismissible" of any of a number of genders and no hint of formal engineering training keep up with my explanations quite easily by keeping technical nomenclature simple and defining terms as I go along. They aren't all just checkbooks awaiting pushing of the proper buttons to break out the pen and validate my existence. Some, many more than I would at one time have suspected, are interested and capable of understanding.<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">Ron N<br></blockquote><br><br></div></div><br></div></div></body></html>