<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><style></style></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If you go to my website, <a href="http://www.grootpiano.com">www.grootpiano.com</a> you will see that people can schedule their own tunings at specific times that I have specified.  And, you can see any reviews that people have sent to me.  FYI, I was booked through November but, I had a “few” changes take place recently so I have a few openings left for this month now.  <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Be that as it may, they can very easily book with me directly online now and many of them do so.  Everyone loves it!  Especially those that I have to schedule often like my college concert tunings and other venues.  It virtually eliminates playing phone tag!!!!!!  <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I’ve been using this service, “Genbook” for scheduling now for about 8 months upon the recommendation of a friend, Loren DiGiorgi who has used it for several years.  I love it.  An email goes out the day after the appointment has occurred, asking the client to click on a link and provide some feedback on his/her experience.  They can say whatever they wish, good, or bad, it is totally their choice…<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='color:#632423'>Jerry Groot RPT<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#632423'><o:p> </o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b>On Behalf Of </b>Richard W. Bushey<br><b>Sent:</b> Monday, October 15, 2012 1:47 PM<br><b>To:</b> pianotech@ptg.org<br><b>Subject:</b> Re: [pianotech] soliciting testimonials or customer comments?<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Also, is it better to have them write <strong><u><span style='font-family:"Arial","sans-serif"'>to</span></u></strong><strong><span style='font-family:"Arial","sans-serif"'> </span></strong>you or <strong><u><span style='font-family:"Arial","sans-serif"'>about</span></u></strong> your services? Or does it matter?</span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>Richard W. Bushey<br>Richard's Piano Service<br><a href="http://www.RichardsPianoService.com">www.RichardsPianoService.com</a><br><a href="mailto:Rbushey@RichardsPianoService.com">Rbushey@RichardsPianoService.com</a><br>573-765-9903<o:p></o:p></p></div><blockquote style='border:none;border-left:solid black 1.5pt;padding:0in 0in 0in 4.0pt;margin-left:3.75pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>----- Original Message ----- <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:#E4E4E4'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> <a href="mailto:rbushey4@embarqmail.com" title="rbushey4@embarqmail.com">Richard W. Bushey</a> <o:p></o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>To:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> <a href="mailto:pianotech@ptg.org" title="pianotech@ptg.org">pianotech@ptg.org</a> <o:p></o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Sent:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> Monday, October 15, 2012 12:44 PM<o:p></o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Subject:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> [pianotech] soliciting testimonials or customer comments?<o:p></o:p></span></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I have seen several technician's websites that include testimonials or customer comments about one's services (including all aspects of tuning/repair, etc. as well as specifically about Dampp-Chaser installations), and was considering adding a page such as this for my services.  I was wondering what you all feel is the proper way to acquire, ask permission to use, etc?   OR do you feel that they are even helpful, necessary, or not?  It is always awkward asking people to "dote" on you, however, I think it is still an honest way for potential customers to see that you are legit, punctual, careful, polite, etc. without you having to "blow your own horn" so to speak.  They will have a tendency to believe what others say collectively about you.</span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Anyway, if one (me or anyone else) wants to include them on their website, I guess I'm curious if one should wait for unsolicited comments (cards, emails, etc. that just show up without you asking), or is it alright to ask present and/or former clients (by email, request at the time of tuning, etc.) if they would be willing and able to write an honest note (by email, cards, comment boxes on blogs, facebook entries, etc.) about one's services with the understanding that anything written could be used on one's website or other publications such as brochures, etc? </span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>So, what do you all do?   </span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Richard W. Bushey<br>Richard's Piano Service<br><a href="http://www.RichardsPianoService.com">www.RichardsPianoService.com</a><br><a href="mailto:Rbushey@RichardsPianoService.com">Rbushey@RichardsPianoService.com</a><br>573-765-9903</span><o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="100%" align=center></div><p class=MsoNormal>I am using the Free version of <a href="http://www.spamfighter.com/len">SPAMfighter</a>.<br>SPAMfighter has removed 1000 of my spam emails to date.<br><br>Do you have a <a href="http://www.spamfighter.com/SLOW-PCfighter?cid=sigen">slow PC?</a> Try free scan! <o:p></o:p></p></blockquote></div></body></html>