<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><style></style></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I agree.  It’s your fault even though you weren’t aware of the difference.  Quote: “I have a 1098, including the serial number…” They made the wires according to what they were told.  I’d be POED too about it, as you say, how are we to know everything…  We don’t..  But, we do eat crow from time to time.  </span><span style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Jer<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b>On Behalf Of </b>John Formsma<br><b>Sent:</b> Thursday, October 18, 2012 5:42 PM<br><b>To:</b> pianotech@ptg.org<br><b>Subject:</b> Re: [pianotech] who pays?<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I think you have to eat this one, Wim. You told Mapes it was from a 1098. That's what they sent. Wasn't their fault.<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><div><p class=MsoNormal>-- <o:p></o:p></p></div><div><p class=MsoNormal>John Formsma, RPT<o:p></o:p></p></div><div><p class=MsoNormal>Blue Mountain, MS<o:p></o:p></p></div></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On Thu, Oct 18, 2012 at 3:58 PM, <<a href="mailto:tnrwim@aol.com" target="_blank">tnrwim@aol.com</a>> wrote:<o:p></o:p></p><div><div><blockquote style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 2.0pt;margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'>Just curiosu as to why  you sent them all the original strings instead of a pattern. Strings are heavy. Postage for paper pattern is way cheaper. Aren't you in Hawaii? I'm just sayin</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'> FWIW. This is just another reason I try <u>not </u>to the use original </span><span style='font-family:"Comic Sans MS";color:navy'>gen-u-whine Steinway parts unless requested. </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p></div></blockquote></div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div></div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'>The strings were already off the piano by the time I discovered the problem. At least I did keep the old strings, "just in case". Man, am I glad I did.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'>I didn't order them from Mapes to get "original gen-u-whine" Steinway parts. I ordered them from Mapes because a lot of you have said they are better than Schaff, which has been my bass string supplier. I have ordered strings from Arledge, but they are very expensive. So maybe I should look around????.  <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'>Wim<o:p></o:p></span></p></div><div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>-----Original Message-----<br>From: Dale Erwin <<a href="mailto:erwinspiano@aol.com" target="_blank">erwinspiano@aol.com</a>><br>To: pianotech <<a href="mailto:pianotech@ptg.org" target="_blank">pianotech@ptg.org</a>><o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Sent: Thu, Oct 18, 2012 10:44 am<br>Subject: Re: [pianotech] who pays?<o:p></o:p></span></p></div><div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'>Wim wrote <o:p></o:p></span></p><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:navy'>Who's going to pay for this? It cost me $60 to send the original strings and the wrong bass strings, back to Mapes. </span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'> <o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'>  I feel your pain.  Just curiosu as to why  you sent them all the original strings instead of a pattern. Strings are heavy. Postage for paper pattern is way cheaper. Aren't you in Hawaii? I'm just sayin<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'> FWIW. This is just another reason I try <u>not </u>to the use original </span><span style='font-family:"Comic Sans MS";color:navy'>gen-u-whine Steinway parts unless requested. </span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'><o:p> </o:p></span></p><div><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:7.5pt;font-family:"Comic Sans MS";color:mediumblue'>Dale Erwin R.P.T.<br></span></b><b><span style='font-size:7.5pt;font-family:"Comic Sans MS";color:green'>Erwin's Piano Restoration Inc.</span></b><b><span style='font-size:7.5pt;font-family:"Comic Sans MS";color:mediumblue'><br></span></b><b><i><span style='font-size:7.5pt;font-family:"Comic Sans MS";color:black'>Mason & Hamlin/Steinway/U.S. pianos<br></span></i></b><b><i><span style='font-size:7.5pt;font-family:"Comic Sans MS";color:cornflowerblue'><a href="http://www.Erwinspiano.com" target="_blank">www.Erwinspiano.com</a></span></i></b><b><i><span style='font-size:7.5pt;font-family:"Comic Sans MS";color:darkgreen'><br></span></i></b><b><i><span style='font-size:7.5pt;font-family:"Comic Sans MS";color:crimson'>Phone: <a href="tel:209-577-8397" target="_blank">209-577-8397</a></span></i></b><b><i><span style='font-size:7.5pt;font-family:"Comic Sans MS";color:darkgreen'><br></span></i></b><span style='font-size:10.0pt;font-family:"Courier New";color:darkgreen'><br><tt> </tt></span><span style='font-size:10.0pt;font-family:"Courier New";color:navy'><br><tt>  </tt></span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'><o:p></o:p></span></p></div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'><o:p> </o:p></span></p><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>-----Original Message-----<br>From: tnrwim <<a href="mailto:tnrwim@aol.com" target="_blank">tnrwim@aol.com</a>><br>To: pianotech <<a href="mailto:pianotech@ptg.org" target="_blank">pianotech@ptg.org</a>><br>Sent: Thu, Oct 18, 2012 12:31 pm<br>Subject: [pianotech] who pays?<o:p></o:p></span></p><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>I am restrining a Steinway 1098 console piano. I called Mapes for the bass strings, and told them I have a 1098, including the serial number. Yesterday I'm getting ready to put the bass strings on, and they don't fit. So I called Mapes and they said they sent out the right strings. So I sent an e-mail to Steinway, giving them the serial number of the piano, and they responded that the piano I have, with Queen Ann legs, has a model F scale, not a 1098 scale. <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>How was I supposed to know that?  Should Mapes have know that, considering that I gave them the serial number? But the big question is. Who's going to pay for this? It cost me $60 to send the original strings and the wrong bass strings, back to Mapes. And I'm sure I have to pay for another set of strings, plus shipping. Am I out of the money?  Should Mapes pay for it? Can I charge the customer? (That I know isn't right, so I shouldn't even ask it).  <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Wim <o:p></o:p></span></p></div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div></div></div></div></div></div></div></div></div></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p></div></div></div></body></html>