<div><div>If you sent them the original strings to copy then I think Mapes should send you a new set no matter what model you told them it was. The reason you sent the strings was presumably to have them copy them, if they decided to skip that step and send you a stock set that's that's on them. </div><div><br/></div><div>If they want the other set back they should pay for that as well.</div><div><br/></div><div>David Love</div><div><a href="http://www.davidlovepianos.com">www.davidlovepianos.com</a></div><div>415.407.8320</div><div><br/></div></div><br><br>Dale Erwin <erwinspiano@aol.com> wrote:<br><br><font color='navy' size='2' face='Comic Sans MS, sans-serif'><font color="#000080" face="Comic Sans MS, sans-serif" size="2">Wim wrote</font> <div><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; ">Who's going to pay for this? It cost me $60 to send the original strings and the wrong bass strings, back to Mapes. </span> <div><font color="#000080" face="Comic Sans MS, sans-serif" size="2">  I feel your pain. </font><font color="#000080" face="Comic Sans MS, sans-serif"> Just curiosu as to why</font><font color="#000080" face="Comic Sans MS, sans-serif" size="2">  you sent them all the original strings instead of a pattern. Strings are heavy. Postage for paper pattern is way cheaper. Aren't you in Hawaii? I'm just sayin</font></div> <div><font color="#000080" face="Comic Sans MS, sans-serif" size="2"> FWIW. This is just another reason I try <u>not </u>to the use original </font><span style="color: rgb(0, 0, 128); font-family: 'Comic Sans MS', sans-serif; font-size: small; ">gen-u-whine </span><span style="color: rgb(0, 0, 128); font-family: 'Comic Sans MS', sans-serif; font-size: small; ">Steinway parts unless requested. </span></div> <div><br> <div style="color: navy; font-family: 'Comic Sans MS', sans-serif; font-size: 10pt; clear: both; "><font size="1" color="royalblue"><b><font face="Georgia, Times New Roman, Times, Serif"><font color="black"><font color="mediumblue" face="Comic Sans MS, sans-serif">Dale Erwin R.P.T.<br> <font color="green">Erwin's Piano Restoration Inc.</font><br> </font></font></font></b></font><font color="darkgreen"><span style="font-style: italic;"><b><font size="1"><font size="1" color="black"><font color="blueviolet"><font color="black"> <font color="black" face="Comic Sans MS, sans-serif">Mason & Hamlin</font><font face="Comic Sans MS, sans-serif">/Steinway/</font><font color="black" face="Comic Sans MS, sans-serif">U.S. pianos</font><font face="Comic Sans MS, sans-serif"><br> </font></font></font></font><font size="1" color="cornflowerblue" face="Comic Sans MS, sans-serif">www.Erwinspiano.com</font><font size="1"><br> </font><font size="1" color="crimson" face="Comic Sans MS, sans-serif">Phone: 209-577-8397</font><br> <font color="darkgreen"></font></font></b></span></font><tt><tt><font color="darkgreen"><br>  </font><br>   <font size="2"></font></tt></tt><br> <br> </div> <br> <br> <div style="color: black; font-family: arial, helvetica; font-size: 10pt; ">-----Original Message-----<br> From: tnrwim <tnrwim@aol.com><br> To: pianotech <pianotech@ptg.org><br> Sent: Thu, Oct 18, 2012 12:31 pm<br> Subject: [pianotech] who pays?<br> <br> <div id="AOLMsgPart_1_d0e512ab-261e-44f8-89df-0c14af0a30bc"> <font color="black" size="2" face="Arial, Helvetica, sans-serif"> <div><font style="background-color: transparent;">I am restrining a Steinway 1098 console piano. I called Mapes for the bass strings, and told them I have a 1098, including the serial number. Yesterday I'm getting ready to put the bass strings on, and they don't fit. So I called Mapes and they said they sent out the right strings. So I sent an e-mail to Steinway, giving them the serial number of the piano, and they responded that the piano I have, with Queen Ann legs, has a model F scale, not a 1098 scale. </font></div> <div> </div> <div>How was I supposed to know that?  Should Mapes have know that, considering that I gave them the serial number? But the big question is. Who's going to pay for this? It cost me $60 to send the original strings and the wrong bass strings, back to Mapes. And I'm sure I have to pay for another set of strings, plus shipping. Am I out of the money?  Should Mapes pay for it? Can I charge the customer? (That I know isn't right, so I shouldn't even ask it).  </div> <div> </div> <div>Wim </div> <div></div> <div style="clear: both;"> <div> </div> </div> </font> </div>  </div> </div> </div> </font>