<font color='navy' size='2' face='Comic Sans MS, sans-serif'><font color="#000080" face="Comic Sans MS, sans-serif" size="2">Wim wrote</font> <div><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; ">Who's going to pay for this? It cost me $60 to send the original strings and the wrong bass strings, back to Mapes. </span> <div><font color="#000080" face="Comic Sans MS, sans-serif" size="2">  I feel your pain. </font><font color="#000080" face="Comic Sans MS, sans-serif"> Just curiosu as to why</font><font color="#000080" face="Comic Sans MS, sans-serif" size="2">  you sent them all the original strings instead of a pattern. Strings are heavy. Postage for paper pattern is way cheaper. Aren't you in Hawaii? I'm just sayin</font></div> <div><font color="#000080" face="Comic Sans MS, sans-serif" size="2"> FWIW. This is just another reason I try <u>not </u>to the use original </font><span style="color: rgb(0, 0, 128); font-family: 'Comic Sans MS', sans-serif; font-size: small; ">gen-u-whine </span><span style="color: rgb(0, 0, 128); font-family: 'Comic Sans MS', sans-serif; font-size: small; ">Steinway parts unless requested. </span></div> <div><br> <div style="color: navy; font-family: 'Comic Sans MS', sans-serif; font-size: 10pt; clear: both; "><font size="1" color="royalblue"><b><font face="Georgia, Times New Roman, Times, Serif"><font color="black"><font color="mediumblue" face="Comic Sans MS, sans-serif">Dale Erwin R.P.T.<br> <font color="green">Erwin's Piano Restoration Inc.</font><br> </font></font></font></b></font><font color="darkgreen"><span style="font-style: italic;"><b><font size="1"><font size="1" color="black"><font color="blueviolet"><font color="black"> <font color="black" face="Comic Sans MS, sans-serif">Mason & Hamlin</font><font face="Comic Sans MS, sans-serif">/Steinway/</font><font color="black" face="Comic Sans MS, sans-serif">U.S. pianos</font><font face="Comic Sans MS, sans-serif"><br> </font></font></font></font><font size="1" color="cornflowerblue" face="Comic Sans MS, sans-serif">www.Erwinspiano.com</font><font size="1"><br> </font><font size="1" color="crimson" face="Comic Sans MS, sans-serif">Phone: 209-577-8397</font><br> <font color="darkgreen"></font></font></b></span></font><tt><tt><font color="darkgreen"><br>  </font><br>   <font size="2"></font></tt></tt><br> <br> </div> <br> <br> <div style="color: black; font-family: arial, helvetica; font-size: 10pt; ">-----Original Message-----<br> From: tnrwim <tnrwim@aol.com><br> To: pianotech <pianotech@ptg.org><br> Sent: Thu, Oct 18, 2012 12:31 pm<br> Subject: [pianotech] who pays?<br> <br> <div id="AOLMsgPart_1_d0e512ab-261e-44f8-89df-0c14af0a30bc"> <font color="black" size="2" face="Arial, Helvetica, sans-serif"> <div><font style="background-color: transparent;">I am restrining a Steinway 1098 console piano. I called Mapes for the bass strings, and told them I have a 1098, including the serial number. Yesterday I'm getting ready to put the bass strings on, and they don't fit. So I called Mapes and they said they sent out the right strings. So I sent an e-mail to Steinway, giving them the serial number of the piano, and they responded that the piano I have, with Queen Ann legs, has a model F scale, not a 1098 scale. </font></div> <div> </div> <div>How was I supposed to know that?  Should Mapes have know that, considering that I gave them the serial number? But the big question is. Who's going to pay for this? It cost me $60 to send the original strings and the wrong bass strings, back to Mapes. And I'm sure I have to pay for another set of strings, plus shipping. Am I out of the money?  Should Mapes pay for it? Can I charge the customer? (That I know isn't right, so I shouldn't even ask it).  </div> <div> </div> <div>Wim </div> <div></div> <div style="clear: both;"> <div> </div> </div> </font> </div>  </div> </div> </div> </font>