<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><style></style></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1>Hey Wim,<o:p></o:p><o:p> </o:p>Perhaps in the future, you could send them all a basic generic email reminder saving time and stamps = $$$. J Genbook does that for me automatically. People like it. Only the elderly usually don’t use email.. <o:p></o:p><o:p> </o:p>As Paul knows, I already use Genbook exactly for the purpose he states. It works well for those especially that do not wish to pre-schedule. Genbook works the best for my college where I tune around 250-300 pianos a year. I used to have to call them to set up the schedule for concerts etc., but, no more… - No phone calls or emails but for the emergency tunings and such. Even they put one 5 star blurb for me on Genbook telling of services. J<o:p></o:p><o:p> </o:p>I sounds like your new system will work great for you Wim! Good luck with it!<o:p></o:p><o:p> </o:p>Jer<o:p></o:p><o:p> </o:p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of tnrwim@aol.com Sent: Thursday, October 18, 2012 11:49 PM To: pianotech@ptg.org Subject: [pianotech] appointment, etc. was Re: soliciting testimonials or customer comments?<o:p></o:p></div><o:p> </o:p><div>As much as we want computers to do all of our work, at some point we have to get personally involved when it comes to scheduling appointments or reminding people to get their piano tuned. <o:p></o:p></div><div> <o:p></o:p></div><div>First of all, about one third of my customers are prescheduled. That comes to almost 10 appointments a week. (I wrote an article in eh Journal about that a couple of months ago).  In regards to the rest of my customers, I send them a simple post card for 5 years in the month I last tuned their piano, basically saying it's time to get the piano tuned. Above their name on the mailing label it shows the month and year I tuned the piano. I send them out, but honestly, I get maybe 2 or 3 calls a month, if that many. But I send them anyway to keep my name out there. <o:p></o:p></div><div> <o:p></o:p></div><div>I don't make phone calls. I get phone calls, but because I have my calendar with me on my phone, I can make appointments almost anytime, anywhere.  But now that I am getting a new website which gives customers the opportunity to schedule appointments, I might never have to get on the phone again. :)<o:p></o:p></div><div> <o:p></o:p></div><div>Wim<o:p></o:p></div><div>-----Original Message----- From: Paul McCloud <<a href="mailto:pmc033@earthlink.net">pmc033@earthlink.net</a>> To: pianotech <<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>> Sent: Thu, Oct 18, 2012 5:23 pm Subject: Re: [pianotech] soliciting testimonials or customer comments?<o:p></o:p><div id="AOLMsgPart_0_bd1e3549-ea43-4c13-879e-c055485566eb"><pre style='background:white'><tt>Hi, Wim:<o:p></o:p></tt></pre><pre style='background:white'><tt>I use another web based scheduling service from AppointmentQuest. I have some <o:p></o:p></tt></pre><pre style='background:white'><tt>of the same issues as Genbooks, because I sometimes have clients sign up in <o:p></o:p></tt></pre><pre style='background:white'><tt>distant areas of town. I have to monitor my emails closely to see if anyone has <o:p></o:p></tt></pre><pre style='background:white'><tt>made an appointment, and then sync the information to get it into my iPhone. <o:p></o:p></tt></pre><pre style='background:white'><tt>I'm working on a Filemaker database so that I can have a secretary call people <o:p></o:p></tt></pre><pre style='background:white'><tt>to remind them, and not get things mixed up. If these programs would only have <o:p></o:p></tt></pre><pre style='background:white'><tt>a feature that they would automatically remind people to have their pianos <o:p></o:p></tt></pre><pre style='background:white'><tt>tuned, that would be great. Since I haven't found one, I have to pay to have a <o:p></o:p></tt></pre><pre style='background:white'><tt>program customized for me. I have many clients in the ApptQuest online <o:p></o:p></tt></pre><pre style='background:white'><tt>database, so at least I don't have to type them all in. <o:p></o:p></tt></pre><pre style='background:white'><tt>Years ago, I was told about ApptQuest by Brad Smith. He has different calendars <o:p></o:p></tt></pre><pre style='background:white'><tt>for different parts of his service area, so that customers in those areas can <o:p></o:p></tt></pre><pre style='background:white'><tt>only make appointments on certain days. I have not done that, because I don't <o:p></o:p></tt></pre><pre style='background:white'><tt>want to lose a potential customer because they don't have an opening on their <o:p></o:p></tt></pre><pre style='background:white'><tt>day off. It might be a possible solution for you.<o:p></o:p></tt></pre><pre style='background:white'><tt>Paul McCloud<o:p></o:p></tt></pre><pre style='background:white'><tt>San Diego<o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>----- Original Message -----<o:p></o:p></tt></pre><pre style='background:white'><tt>From: <a href="mailto:tnrwim@aol.com">tnrwim@aol.com</a><o:p></o:p></tt></pre><pre style='background:white'><tt>To: <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a><o:p></o:p></tt></pre><pre style='background:white'><tt>Sent: Thursday, October 18, 2012 7:14:54 PM<o:p></o:p></tt></pre><pre style='background:white'><tt>Subject: Re: [pianotech] soliciting testimonials or customer comments?<o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Jerry <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>After discussing this with my computer guy, we've decided not to use Genbooks <o:p></o:p></tt></pre><pre style='background:white'><tt>after all. One of the prime reason is the scheduling. I like to bundle my <o:p></o:p></tt></pre><pre style='background:white'><tt>appointments as much as possible, so as not to have to drive from one end of the <o:p></o:p></tt></pre><pre style='background:white'><tt>island to the other. I don't know how you get around that, but it does create a <o:p></o:p></tt></pre><pre style='background:white'><tt>problem for me, especially during certain parts of the day. The other thing I <o:p></o:p></tt></pre><pre style='background:white'><tt>didn't like was having to transfer all my appointments to Genbooks. <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>What we are going to do, however, is almost as good. My new website will allow a <o:p></o:p></tt></pre><pre style='background:white'><tt>customer to request three different times, after he/she has filled in the <o:p></o:p></tt></pre><pre style='background:white'><tt>address and phone number. That gives me more control over the scheduling. I've <o:p></o:p></tt></pre><pre style='background:white'><tt>been more or less doing that now, when they send an e-mail asking to get the <o:p></o:p></tt></pre><pre style='background:white'><tt>piano tuned. I then have to respond to get their address etc., and.It often <o:p></o:p></tt></pre><pre style='background:white'><tt>takes three or four e-mails to set something up. Now I will have all if their <o:p></o:p></tt></pre><pre style='background:white'><tt>information, and we can set something up right away. I still only have to use <o:p></o:p></tt></pre><pre style='background:white'><tt>Outlook, which is synced to me computer and iphone. <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>I am also going to see if there is a way to send reminders and ask for <o:p></o:p></tt></pre><pre style='background:white'><tt>testimonials, which was the original topic of this discussion. <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Wim <o:p></o:p></tt></pre><pre style='background:white'><tt>. <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>-----Original Message----- <o:p></o:p></tt></pre><pre style='background:white'><tt>From: Jerry Groot <<a href="mailto:tunerboy3@comcast.net">tunerboy3@comcast.net</a>> <o:p></o:p></tt></pre><pre style='background:white'><tt>To: pianotech <<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>> <o:p></o:p></tt></pre><pre style='background:white'><tt>Sent: Tue, Oct 16, 2012 2:18 am <o:p></o:p></tt></pre><pre style='background:white'><tt>Subject: Re: [pianotech] soliciting testimonials or customer comments? <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Hi Wim, <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Great!! You’ll love it! It took me a couple/few months before people started <o:p></o:p></tt></pre><pre style='background:white'><tt>using it as much as I thought they should. When people call my business line, I <o:p></o:p></tt></pre><pre style='background:white'><tt>made a voice message saying that they can go to my website and book from there <o:p></o:p></tt></pre><pre style='background:white'><tt>if they wish. Genbook really comes in handy with my college where we book a ton <o:p></o:p></tt></pre><pre style='background:white'><tt>of concert tunings and other stuff in there. The phone tag and email tag is <o:p></o:p></tt></pre><pre style='background:white'><tt>virtually ended but for some sort of emergency, broken wire or something. Of <o:p></o:p></tt></pre><pre style='background:white'><tt>course, there is a bit of a learning curve too, like with anything else. But, if <o:p></o:p></tt></pre><pre style='background:white'><tt>I can learn it, anyone can! J <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>There is a place in Outlook that took me FOREVER to find where once we have <o:p></o:p></tt></pre><pre style='background:white'><tt>Genbook set up to sync without computer, we “MUST click Genbook” in our Outlook. <o:p></o:p></tt></pre><pre style='background:white'><tt>Genbook had to help me find it but, once it was clicked, it synced together <o:p></o:p></tt></pre><pre style='background:white'><tt>perfectly and the total cost is only $20 a month. That place is located on the <o:p></o:p></tt></pre><pre style='background:white'><tt>left side of Outlook. Click your calendar. Then look for “all calendar items. <o:p></o:p></tt></pre><pre style='background:white'><tt>Click that. Down below that, you will see, Genbook. Click that box. It will only <o:p></o:p></tt></pre><pre style='background:white'><tt>show up there once you have Genbook set up ON Genbook’s web page to sync with <o:p></o:p></tt></pre><pre style='background:white'><tt>your Outlook, Gmail etc. <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Not only that but, there is little chance of losing this information for <o:p></o:p></tt></pre><pre style='background:white'><tt>example, if your computer were to crash, you’d be screwed. Genbook can be <o:p></o:p></tt></pre><pre style='background:white'><tt>accessed from any computer, anywhere so long as you remember the password. So <o:p></o:p></tt></pre><pre style='background:white'><tt>now you can book from the clients home as well. I have my main computer backed <o:p></o:p></tt></pre><pre style='background:white'><tt>up, now it is online at Genbook as well so, I’m saved in two places. AND, once <o:p></o:p></tt></pre><pre style='background:white'><tt>the information is entered that you require the client to enter, next time it is <o:p></o:p></tt></pre><pre style='background:white'><tt>filled in, you start filling in the customers name, say Wim -----as soon as Wim <o:p></o:p></tt></pre><pre style='background:white'><tt>is typed in, anyone with the first name of Wim comes up. Hit the tab button to <o:p></o:p></tt></pre><pre style='background:white'><tt>bring you to the 2 nd name Blees… Click on what it brings up and it auto fills <o:p></o:p></tt></pre><pre style='background:white'><tt>out the remaining fields for you with the name, address, email, phone number <o:p></o:p></tt></pre><pre style='background:white'><tt>etc… <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Feel free anyone to look around, click on a tuning for example to see what you <o:p></o:p></tt></pre><pre style='background:white'><tt>see from there…. <a href="http://www.grootpiano.com" target="_blank">www.grootpiano.com</a> in case you forgot what it was. <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>There are so many great features with it, I can’t list them all so I touch on <o:p></o:p></tt></pre><pre style='background:white'><tt>the ones I like the most. Another being, that when they do get their <o:p></o:p></tt></pre><pre style='background:white'><tt>confirmation email, should something pop up, I allow them to be able (notice I <o:p></o:p></tt></pre><pre style='background:white'><tt>said I allow them, there is a feature in Genbook that allows you to let them <o:p></o:p></tt></pre><pre style='background:white'><tt>cancel within a certain amount of time too) to cancel or change the appointment <o:p></o:p></tt></pre><pre style='background:white'><tt>from that email which people have done from time to time. Screwed up or, had a <o:p></o:p></tt></pre><pre style='background:white'><tt>death in the family. <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Jer <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>From: <a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> [ <a href="mailto:pianotech-bounces@ptg.org?">mailto:pianotech-bounces@ptg.org</a> ] On Behalf <o:p></o:p></tt></pre><pre style='background:white'><tt>Of <a href="mailto:tnrwim@aol.com">tnrwim@aol.com</a> <o:p></o:p></tt></pre><pre style='background:white'><tt>Sent: Tuesday, October 16, 2012 12:17 AM <o:p></o:p></tt></pre><pre style='background:white'><tt>To: <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a> <o:p></o:p></tt></pre><pre style='background:white'><tt>Subject: Re: [pianotech] soliciting testimonials or customer comments? <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Gerry <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>I just signed up for this service and sent it my computer guy. I like that it <o:p></o:p></tt></pre><pre style='background:white'><tt>automatically sets up the appointment to my outlook, which is also synced to my <o:p></o:p></tt></pre><pre style='background:white'><tt>IPhone, so I can see right away when a new app is made. The only draw back, as <o:p></o:p></tt></pre><pre style='background:white'><tt>you said, Is when some one schedules an appointment on the north side when I <o:p></o:p></tt></pre><pre style='background:white'><tt>have another appointment on the south side, with no travel time in between. But, <o:p></o:p></tt></pre><pre style='background:white'><tt>as you said, it's a small problem to deal with. The important thing is that <o:p></o:p></tt></pre><pre style='background:white'><tt>customers can now schedule an appointment on line, which seems to be how things <o:p></o:p></tt></pre><pre style='background:white'><tt>are going to done in the future <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Thanks for recommending this program <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Wim <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Sent from my iPhone <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>On Oct 15, 2012, at 3:15 PM, "Jerry Groot" < <a href="mailto:tunerboy3@comcast.net">tunerboy3@comcast.net</a> > wrote: <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Hi Rick, <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>No, they can’t. Only I can see my whole calendar and what’s booked. What they <o:p></o:p></tt></pre><pre style='background:white'><tt>see is only what times I have made available to them to choose from and that’s <o:p></o:p></tt></pre><pre style='background:white'><tt>it. They have the choice of picking what suits them best. <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>I can block a day, a part of a day, an appointment time, block out my vacation <o:p></o:p></tt></pre><pre style='background:white'><tt>dates etc., so nobody can book a thing. Or, I can open something up with one <o:p></o:p></tt></pre><pre style='background:white'><tt>click if I blocked it out holding it for a church or for someone else. <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>When people book an appointment they have exactly 5 minutes to complete it. That <o:p></o:p></tt></pre><pre style='background:white'><tt>way, they can’t hold open a time slot while they answer a phone call or while <o:p></o:p></tt></pre><pre style='background:white'><tt>they fool around texting or whatever. After that 5 minute time frame is up and <o:p></o:p></tt></pre><pre style='background:white'><tt>if they haven’t hit the confirm button, it auto exits them out. Then, they have <o:p></o:p></tt></pre><pre style='background:white'><tt>to start over again.. I like that feature. If they book the appointment, it will <o:p></o:p></tt></pre><pre style='background:white'><tt>take them less than 2 minutes to fill it all out. <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>You can also require a credit card for confirmation if you choose. I don’t use <o:p></o:p></tt></pre><pre style='background:white'><tt>that feature as I think it would be a turn off. At least it would for me. The <o:p></o:p></tt></pre><pre style='background:white'><tt>reason for it, is for no shows but, when they book the appointment, it sends <o:p></o:p></tt></pre><pre style='background:white'><tt>them an email immediately confirming the chosen date. 24 hours prior to our <o:p></o:p></tt></pre><pre style='background:white'><tt>appointment, it sends them a reminder email with information that I personally <o:p></o:p></tt></pre><pre style='background:white'><tt>placed in there for them to read such as: “In most cases, I will not have to <o:p></o:p></tt></pre><pre style='background:white'><tt>move the piano away from the wall. Please remove all items off from the piano <o:p></o:p></tt></pre><pre style='background:white'><tt>prior to my arrival. Please do not run the dishwasher, load it, or unload it or <o:p></o:p></tt></pre><pre style='background:white'><tt>the vacuum cleaner. I will need it relatively quiet to do my job correctly.” <o:p></o:p></tt></pre><pre style='background:white'><tt>Etc…. Whatever you’d like for it to say. <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>When they set up an appointment, it also auto blocks out that time slot on both <o:p></o:p></tt></pre><pre style='background:white'><tt>Genbook and on my computers Outlook calendar which it is set up to auto <o:p></o:p></tt></pre><pre style='background:white'><tt>coordinate with Genbook without me having to do a thing at all with it.. I come <o:p></o:p></tt></pre><pre style='background:white'><tt>home see that someone booked an appointment and that’s pretty much it. <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>As for distances, that’s the only drawback. You could say something like my <o:p></o:p></tt></pre><pre style='background:white'><tt>travel area is generally let’s say “15 miles from wherever you live. If you are <o:p></o:p></tt></pre><pre style='background:white'><tt>outside of this area, please call me.” <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>You can set it up too, if you don’t want to service for a particular customer <o:p></o:p></tt></pre><pre style='background:white'><tt>for any reason, that they cannot book an appointment online at all! <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>I have only had one time so far, where I had to reschedule someone that was way <o:p></o:p></tt></pre><pre style='background:white'><tt>out of where I was going to go on that day. They were very understanding about <o:p></o:p></tt></pre><pre style='background:white'><tt>it. Everything has its drawbacks…. But, there are far too many positives for me <o:p></o:p></tt></pre><pre style='background:white'><tt>that I can overlook this one. <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Jerry Groot RPT <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>From: <a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> [ <a href="mailto:pianotech-bounces@ptg.org?">mailto:pianotech-bounces@ptg.org</a> ] On Behalf <o:p></o:p></tt></pre><pre style='background:white'><tt>Of <a href="mailto:richarducci@comcast.net">richarducci@comcast.net</a> <o:p></o:p></tt></pre><pre style='background:white'><tt>Sent: Monday, October 15, 2012 7:57 PM <o:p></o:p></tt></pre><pre style='background:white'><tt>To: <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a> <o:p></o:p></tt></pre><pre style='background:white'><tt>Subject: [pianotech] soliciting testimonials or customer comments? <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Hey Jerry, can the people booking appointments see you whole calendar? <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Does it block out times that are already booked? <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>What about distances between appointments? <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Rick Ucci <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Uccipiano.com <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>609-677-0444 <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>On Oct 15, 2012, at 2:51 PM, "Jerry Groot" < <a href="mailto:tunerboy3@comcast.net">tunerboy3@comcast.net</a> > wrote: <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>If you go to my website, <a href="http://www.grootpiano.com" target="_blank">www.grootpiano.com</a> you will see that people can <o:p></o:p></tt></pre><pre style='background:white'><tt>schedule their own tunings at specific times that I have specified. And, you can <o:p></o:p></tt></pre><pre style='background:white'><tt>see any reviews that people have sent to me. FYI, I was booked through November <o:p></o:p></tt></pre><pre style='background:white'><tt>but, I had a “few” changes take place recently so I have a few openings left for <o:p></o:p></tt></pre><pre style='background:white'><tt>this month now. <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Be that as it may, they can very easily book with me directly online now and <o:p></o:p></tt></pre><pre style='background:white'><tt>many of them do so. Everyone loves it! Especially those that I have to schedule <o:p></o:p></tt></pre><pre style='background:white'><tt>often like my college concert tunings and other venues. It virtually eliminates <o:p></o:p></tt></pre><pre style='background:white'><tt>playing phone tag!!!!!! <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>I’ve been using this service, “Genbook” for scheduling now for about 8 months <o:p></o:p></tt></pre><pre style='background:white'><tt>upon the recommendation of a friend, Loren DiGiorgi who has used it for several <o:p></o:p></tt></pre><pre style='background:white'><tt>years. I love it. An email goes out the day after the appointment has occurred, <o:p></o:p></tt></pre><pre style='background:white'><tt>asking the client to click on a link and provide some feedback on his/her <o:p></o:p></tt></pre><pre style='background:white'><tt>experience. They can say whatever they wish, good, or bad, it is totally their <o:p></o:p></tt></pre><pre style='background:white'><tt>choice… <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Jerry Groot RPT <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>From: <a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> [ <a href="mailto:pianotech-bounces@ptg.org?">mailto:pianotech-bounces@ptg.org</a> ] On Behalf <o:p></o:p></tt></pre><pre style='background:white'><tt>Of Richard W. Bushey <o:p></o:p></tt></pre><pre style='background:white'><tt>Sent: Monday, October 15, 2012 1:47 PM <o:p></o:p></tt></pre><pre style='background:white'><tt>To: <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a> <o:p></o:p></tt></pre><pre style='background:white'><tt>Subject: Re: [pianotech] soliciting testimonials or customer comments? <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Also, is it better to have them write to you or about your services? Or does it <o:p></o:p></tt></pre><pre style='background:white'><tt>matter? <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Richard W. Bushey <o:p></o:p></tt></pre><pre style='background:white'><tt>Richard's Piano Service <o:p></o:p></tt></pre><pre style='background:white'><tt><a href="http://www.RichardsPianoService.com" target="_blank">www.RichardsPianoService.com</a> <o:p></o:p></tt></pre><pre style='background:white'><tt><a href="mailto:Rbushey@RichardsPianoService.com">Rbushey@RichardsPianoService.com</a> <o:p></o:p></tt></pre><pre style='background:white'><tt>573-765-9903 <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>----- Original Message ----- <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>From: Richard W. Bushey <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>To: <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a> <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Sent: Monday, October 15, 2012 12:44 PM <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Subject: [pianotech] soliciting testimonials or customer comments? <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>I have seen several technician's websites that include testimonials or customer <o:p></o:p></tt></pre><pre style='background:white'><tt>comments about one's services (including all aspects of tuning/repair, etc. as <o:p></o:p></tt></pre><pre style='background:white'><tt>well as specifically about Dampp-Chaser installations), and was considering <o:p></o:p></tt></pre><pre style='background:white'><tt>adding a page such as this for my services. I was wondering what you all feel is <o:p></o:p></tt></pre><pre style='background:white'><tt>the proper way to acquire, ask permission to use, etc? OR do you feel that they <o:p></o:p></tt></pre><pre style='background:white'><tt>are even helpful, necessary, or not? It is always awkward asking people to <o:p></o:p></tt></pre><pre style='background:white'><tt>"dote" on you, however, I think it is still an honest way for potential <o:p></o:p></tt></pre><pre style='background:white'><tt>customers to see that you are legit, punctual, careful, polite, etc. without you <o:p></o:p></tt></pre><pre style='background:white'><tt>having to "blow your own horn" so to speak. They will have a tendency to believe <o:p></o:p></tt></pre><pre style='background:white'><tt>what others say collectively about you. <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Anyway, if one (me or anyone else) wants to include them on their website, I <o:p></o:p></tt></pre><pre style='background:white'><tt>guess I'm curious if one should wait for unsolicited comments (cards, emails, <o:p></o:p></tt></pre><pre style='background:white'><tt>etc. that just show up without you asking), or is it alright to ask present <o:p></o:p></tt></pre><pre style='background:white'><tt>and/or former clients (by email, request at the time of tuning, etc.) if they <o:p></o:p></tt></pre><pre style='background:white'><tt>would be willing and able to write an honest note (by email, cards, comment <o:p></o:p></tt></pre><pre style='background:white'><tt>boxes on blogs, facebook entries, etc.) about one's services with the <o:p></o:p></tt></pre><pre style='background:white'><tt>understanding that anything written could be used on one's website or other <o:p></o:p></tt></pre><pre style='background:white'><tt>publications such as brochures, etc? <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>So, what do you all do? <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Richard W. Bushey <o:p></o:p></tt></pre><pre style='background:white'><tt>Richard's Piano Service <o:p></o:p></tt></pre><pre style='background:white'><tt><a href="http://www.RichardsPianoService.com" target="_blank">www.RichardsPianoService.com</a> <o:p></o:p></tt></pre><pre style='background:white'><tt><a href="mailto:Rbushey@RichardsPianoService.com">Rbushey@RichardsPianoService.com</a> <o:p></o:p></tt></pre><pre style='background:white'><tt>573-765-9903 <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>I am using the Free version of SPAMfighter . <o:p></o:p></tt></pre><pre style='background:white'><tt>SPAMfighter has removed 1000 of my spam emails to date. <o:p></o:p></tt></pre><pre style='background:white'><tt><o:p> </o:p></tt></pre><pre style='background:white'><tt>Do you have a slow PC? 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