<font color='black' size='2' face='Arial, Helvetica, sans-serif'> <div>Al</div> <div> </div> <div>The dealer did explain it. The customer insisted. As Roger said, it happens with customers from a certain ethnic group, and you can't argue with those people. </div> <div> </div> <div>Wim </div> <div> </div> <div></div> <div style="clear: both;"> <div> </div> </div> <div></div> <div></div> <div style="color: black; font-family: arial,helvetica; font-size: 10pt;">-----Original Message-----<br> From: Al Guecia/Allied PianoCraft <alliedpianocraft@hotmail.com><br> To: pianotech <pianotech@ptg.org><br> Sent: Mon, Nov 5, 2012 3:29 am<br> Subject: Re: [pianotech] dealer prep, not<br> <br> <div id="AOLMsgPart_1_d6007da9-1b10-46ac-bf65-ed68f93d6c07"> That's the dealers fault, for not explaining to the customer the necessity of prepping a piano. Would they purchase a auto straight from the factory? They sure understand that. <div><br> <div> <div style="font:/normal Arial; color: rgb(0, 0, 0); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; word-wrap: break-word; orphans: 2; widows: 2; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><span style="font:/normal Arial; color: rgb(0, 0, 0); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; border-collapse: separate; border-spacing: 0px; orphans: 2; widows: 2; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; -webkit-text-decorations-in-effect: none;" class="Apple-style-span"> <div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><span style="color: rgb(0, 0, 0); text-transform: none; line-height: normal; text-indent: 0px; letter-spacing: normal; font-variant: normal; word-spacing: 0px; white-space: normal; border-collapse: separate; border-spacing: 0px; orphans: 2; widows: 2; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; -webkit-text-decorations-in-effect: none;" class="Apple-style-span"> <div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><span style="color: rgb(0, 0, 0); text-transform: none; line-height: normal; text-indent: 0px; letter-spacing: normal; font-variant: normal; word-spacing: 0px; white-space: normal; border-collapse: separate; border-spacing: 0px; orphans: 2; widows: 2; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; -webkit-text-decorations-in-effect: none;" class="Apple-style-span"> <div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><span style="color: rgb(0, 0, 0); text-transform: none; line-height: normal; text-indent: 0px; letter-spacing: normal; font-variant: normal; word-spacing: 0px; white-space: normal; border-collapse: separate; border-spacing: 0px; orphans: 2; widows: 2; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; -webkit-text-decorations-in-effect: none;" class="Apple-style-span"> <div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"> <div style="font-family: Arial; font-size: medium; font-style: normal; font-weight: normal;"><font class="Apple-style-span" face="'Lucida Calligraphy'"><span style="font-size: 18px;" class="Apple-style-span"><i>Al -</i></span></font></div> <div><font class="Apple-style-span" face="'Lucida Calligraphy'"><i>High Point, NC</i></font></div> </div> </span></div> </span><br class="Apple-interchange-newline"></div> </span><br class="Apple-interchange-newline"></div> </span><br class="Apple-interchange-newline"></div> On Nov 4, 2012, at 6:33 PM, <a href="mailto:tnrwim@aol.com">tnrwim@aol.com</a> wrote:</div> <div><br class="Apple-interchange-newline"><font size="2" face="Arial, Helvetica, sans-serif"> <div><font style="background-color: transparent;">I just found out from the dealer I work for, that they have sold new pianos to customers who insisted that the piano they get has to come straight from the warehouse, and be unpacked by the movers. For some reason these customers are under the impression that a piano on the sales floor is not as good as one that comes straight from the factory.</font></div> <div> </div> <div>I found this out when the dealer called me to replace a broken string on a piano that had just been delivered. When I asked why the string was not replaced when the piano was on the floor, they told me about the above situation. </div> <div> </div> <div>Any one else ever heard of this, or is this something that only happens in Hawaii..</div> <div> </div> <div>Wim</div> </font></div> <br> </div> </div>  </div> </font>