<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META content="text/html; charset=iso-8859-1" http-equiv=Content-Type> <STYLE>.hmmessage P { PADDING-BOTTOM: 0px; MARGIN: 0px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; PADDING-TOP: 0px } BODY.hmmessage { FONT-FAMILY: Tahoma; FONT-SIZE: 10pt } </STYLE> <META name=GENERATOR content="MSHTML 8.00.6001.19393"></HEAD> <BODY class=hmmessage bgColor=#ffffff> <DIV><FONT size=3 face=Arial>Marshall , I just read your post more carefully.</FONT></DIV> <DIV><FONT size=3 face=Arial></FONT> </DIV> <DIV><FONT size=3 face=Arial>Marshall wrote <   I thnk if I didn't stop and eat lunch with the first customer and his wife I still would have been delayed. ></FONT></DIV> <DIV><FONT size=3 face=Arial></FONT> </DIV> <DIV><FONT size=3 face=Arial></FONT> </DIV> <DIV><FONT size=3 face=Arial> I have certainly developed friendships and social relationships with many of my clients but on a first time call the polite answer to the lunch invitation is </FONT></DIV> <DIV><FONT size=3 face=Arial></FONT> </DIV> <DIV><FONT size=3 face=Arial>"That's very gracious of you but no thank you. Perhaps a glass of water would be nice."</FONT></DIV> <DIV><FONT size=3 face=Arial></FONT> </DIV> <DIV><FONT size=3 face=Arial>You are there to service the piano not socialize. </FONT></DIV> <DIV><FONT size=3 face=Arial></FONT> </DIV> <DIV><FONT size=3 face=Arial>So from my perspective if you declined lunch , whipped the thing up to pitch then made a second pass ,eased keys and maybe adjusted the sustain you could  have stayed on schedule or at least been able to call client #2 and move the appt 30 minutes later.</FONT></DIV> <DIV><FONT size=3 face=Arial></FONT> </DIV> <DIV><FONT size=3 face=Arial></FONT> </DIV> <DIV><FONT size=3 face=Arial></FONT> </DIV> <DIV><FONT size=3 face=Arial>My explaination to client # 1 would be that the next tuning will be more stable and we can address some other regular maintenence issues .</FONT></DIV> <DIV><FONT size=3 face=Arial> Short and sweet ---We're talking a Whitney here.</FONT></DIV> <DIV><FONT size=3 face=Arial></FONT> </DIV> <DIV><FONT size=3 face=Arial>You collect a higher fee for the extra work on client one and maintain your projected income stream for the rest of the day. </FONT></DIV> <DIV><FONT size=3 face=Arial></FONT> </DIV> <DIV><FONT size=3 face=Arial></FONT> </DIV> <DIV><FONT size=3 face=Arial></FONT> </DIV> <DIV><FONT size=3 face=Arial>End of lecture.</FONT></DIV> <DIV><FONT size=3 face=Arial> Tom D.</FONT></DIV> <BLOCKQUOTE style="BORDER-LEFT: #000000 2px solid; PADDING-LEFT: 5px; PADDING-RIGHT: 0px; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px" dir=ltr><FONT size=3 face=Arial></FONT> </BLOCKQUOTE></BODY></HTML>