<font color='black' size='2' face='Arial, Helvetica, sans-serif'> <div></div> <div style="color: black; font-family: arial,helvetica; font-size: 10pt;"><blockquote style="padding-left: 3px; border-left-color: blue; border-left-width: 2px; border-left-style: solid;"><font size="3" face="Arial">So are you guys saying I should bring the action home for a repair or do you mean major repair?  I have two customers who need  a jack spring.</font></blockquote></div> <div></div> <div>Marshall  </div> <div> </div> <div>A jack spring is an easy repair, even if you have to take the action out and put it back in. But if you have to tighten screws, file hammers, replace a bunch of flanges, anything that is going to take more than an hour, that's when you should take the action home. </div> <div> </div> <div>Wim</div> <div> </div> <div>PS. I am offered water, and most days I don't take it, because I have water in the car. But anything more than that, I refuse. On quite a few occasions, however, and especially at Christmas time, I get plates of cookies, boxes of candy, and lots and lots of mangos, oranges, bananas, and other local fruit, right off the tree. </div> <div> </div> <div> </div> <div style="clear: both;"> <div> </div> </div> <div></div> <div></div> <div style="color: black; font-family: arial,helvetica; font-size: 10pt;">-----Original Message-----<br> From: Marshall Gisondi <pianotune05@hotmail.com><br> To: pianotech <pianotech@ptg.org><br> Sent: Sun, Dec 16, 2012 4:08 pm<br> Subject: [pianotech] scheduling<br> <br> <div id="AOLMsgPart_1_7c89d2fb-542d-44e0-9810-6fd68366378f"> <div dir="ltr"> <font size="3" face="Arial">Hi Tom Thump William,</font><br> <font size="3" face="Arial">Thanks for the great ideas.  I typically ask the customer what kind of piano they have when it was serviced and if there are any issues,.  My problem is if we drive a good 45 minutes or more to an appointment, I feel as if I need to do something if I can.  I almost feel obligated to fix this piano and get it going on the first visit, not sure why I feel that way. lol  so what I'm  hearing is tha tis OK to either reschedule it for another day where I can dedicate more time to it and /or do some of the work and explain that we'll need to finish it on a different day.  Is this correct?  </font><br> <font size="3" face="Arial"></font> <br> <font size="3" face="Arial">As for "manning up"  I only did this one method of bringing thepitch up because this piano was sooo flat.  At least a whole step, maybe a little more. lol  As for l unch, The customer ordered pizza which was safe. I was starving and offered to pitch in, but  I guess I need more than just a bagel and peanutbutter for breakfast to keep me going.   As for customers confirming or not confirming, I only go to an appointment if the person verbalizes on the phone the confirmation or they return my call to confirm the appointment. I learned that the hard way once. lol  </font><br> <font size="3" face="Arial"></font> <br> <font size="3" face="Arial">So are you guys saying I should bring the action home for a repair or do you mean major repair?  I have two customers who need  a jack spring. I m thinking I'm going to take the action home only because I've tried working on an action in a persons home and it was a back buster.  I'm sure it's the jack spring because the note won't play and the jack doesn't have that spring or bounciness when I flick it. I just stands there no resistance.  The pinning felt fine, no side play.  </font><br> <font size="3" face="Arial"></font> <br> <font size="3" face="Arial">Well thanks for the ideas. I don't think I missed anything.  I just want to make sure I'm hearing you guys right that it's OK to say 'Hey we'll need to do this when I have more time to allot for it", or" I can do this today, and we can do the tuning on another day."  Thanks again for easing my mind. I've always felt obligated to do everything in one day, but now I'm hearing it's OK to break it up.  You guys are great. Thanks</font><br> <font size="3" face="Arial">Marshall</font><br> <font size="3" face="Arial">215-510-9400</font><br> <font size="3" face="Arial"><a href="http://www.phillytuner.com" target="_blank">http://www.phillytuner.com</a> </font><br> </div> </div>  </div> </font>