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<DIV><FONT size=3 face=Arial>Marshall,</FONT></DIV>
<DIV><FONT size=3 face=Arial> Three questions to ask over the phone
as you are booking the appt.:What type of piano ? Last time serviced ? Do
all the notes seem to be working?</FONT></DIV>
<DIV><FONT size=3 face=Arial></FONT> </DIV>
<DIV><FONT size=3 face=Arial> Now you won't always get meaningful answers
but often enough info is gleaned to suggest to the client that the piano could
need more than just tuning and at that point schedule a longer appt
..</FONT></DIV>
<DIV><FONT size=3 face=Arial> As to the pitch thing . Man up Dude
! The restringing analogy does not apply here. Jerk the
thing up in one 15 minute pass . I don't want to start a whole thread on pitch
raising so let's leave it at that. And lastly . I NEVER ,
EVER would bump the next customer .</FONT></DIV>
<DIV><FONT size=3 face=Arial></FONT> </DIV>
<DIV><FONT size=3 face=Arial>Tom Driscoll</FONT></DIV>
<DIV><FONT size=3 face=Arial></FONT> </DIV>
<DIV><FONT size=3 face=Arial>.</FONT></DIV>
<DIV><FONT size=3 face=Arial></FONT> </DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="FONT: 10pt arial; BACKGROUND: #e4e4e4; font-color: black"><B>From:</B>
<A title=pianotune05@hotmail.com
href="mailto:pianotune05@hotmail.com">Marshall Gisondi</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, December 16, 2012 5:20
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [pianotech] scheduling</DIV>
<DIV><BR></DIV>
<DIV dir=ltr><FONT size=3 face=Arial>Hi Everyone,</FONT><BR><FONT size=3
face=Arial>Do any of you ever have scheduling trouble, namely you schedule two
maybe three tunings and because the first piano is a total piece of junk you
have to cancel and reschedue your next appointment due the work needed on
piano number one? I did some things to add on new customers and it's
working well. However, I'm getting pianos that haven't been tuned in
ages. I mean I'm talking about pianos that haven't been tuned since Buddy
Hollly sang Oh Boy, well maybe not quite that bad. lol I never know how
bad a piano is unti I get there, and if I have other appointments lined up
then I 'm stuck with a decision to make. Do I tell customer number one your
piano needs too much work,can't tune it today because I have one or two other
tunings after you? or, do I tell the other appointments they have
to wait. Once they purchase the groupon I need to honor it since I've
been paid already by groupon. </FONT><BR><FONT size=3
face=Arial></FONT> <BR><FONT size=3 face=Arial>I went yesterday to a
Whitney spinet sigh groan burn piano. It was at least a whole step flat with a
bunch of sticking keys. So I eased all of the sticking keys. then
I tuned it in a different way because I was worried about the tension being
even due to it being so low and out of whack. I played it and one couldn't
even hear the right combinations of tones for the correct intervals. It made a
honky tonk piano sound in tune. I tuned all the A's , F's etc like doing
a temparement. I was taught this when a piano is restrung so that it equalizes
the tension. I was worried that a string would break or something else. After
3 tunings, the first one done as I mentioned and the other two done the
normal way the piano sounded pretty good. However, my day was pretty
much shot. Customer number two had to get bumped. I thnk if I
didn't stop and eat lunch with the first customer and his wife I still would
have been delayed. I'm also finding that it's hard for me to do more
than 3 a day due to the time factor of traveling from one to another. Philly
is a huge area, plus I tune in areas of south NJ too. </FONT><BR><FONT
size=3 face=Arial></FONT> <BR><FONT size=3 face=Arial>So any thoughts
would be great. If any of you use a driver I'd like more info on that as
well. My wife is getting overwhelmed trying to take me to all of these new
tunings, keeping our place up, takign care of the kids she's our only driver.
Sometimes she's stuck waiting with the kids while I work which is OK when they
have thigns to do but late days are hard on them. So groupon is great in
that I have new work but these two dilemas have me in a jam, the scheduling
and my wife driving me plus lacking time to do everything else wives need to
do. I help her etc as much as I can but I'm working like crazy
now. thanks </FONT><BR><FONT size=3
face=Arial>Marshall</FONT><BR><FONT size=3
face=Arial>215-510-9400</FONT><BR><FONT size=3 face=Arial><A
href="http:///www.phillytuner.com">http:///www.phillytuner.com</A>
</FONT><BR></DIV></BLOCKQUOTE></BODY></HTML>