<font color='black' size='2' face='Arial, Helvetica, sans-serif'> <div><font style="background-color: transparent;" face="Arial, Helvetica, sans-serif">Rob</font></div> <div> </div> <div>About two months ago I wrote to Jane several times to do the same repairs you're doing, but never got a response. I did talk to the dealer who sold the piano, and he's having me do the work, paying out of pocket. He said he would try to get the money from Samick later. </div> <div> </div> <div>WIm</div> <div></div> <div style="clear: both;"> <div> </div> </div> <div></div> <div></div> <div style="color: black; font-family: arial,helvetica; font-size: 10pt;">-----Original Message-----<br> From: Rob McCall <rob@mccallpiano.com><br> To: pianotech <pianotech@ptg.org><br> Sent: Wed, Dec 19, 2012 3:05 pm<br> Subject: [pianotech] Samick customer service<br> <br> <div id="AOLMsgPart_1_28af57ac-34fd-41af-b2e5-950ef4b08a3f"> Greetings, <div><br> </div> <div>I've been trying to get hold of anyone at Samick for over 2 weeks now for a warranty repair approval.  I've sent emails and left phone messages for Jane Jones and others.</div> <div><br> </div> <div>Not a single message or call has been returned.</div> <div><br> </div> <div>Anyone else having any problems with Samick?  Has anyone talked with them recently and know if they're still open this week?</div> <div><br> </div> <div>It's getting very frustrating...  :-/</div> <div><br> </div> <div>I'm supposed to remove a back action for a repair on Friday (repinning binding flanges), but I don't really want to do it if no one is going to pay for it.</div> <div><br> <div> <span style="font:/normal Optima; color: rgb(0, 0, 0); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; border-collapse: separate; orphans: 2; widows: 2; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="Apple-style-span"><span style="font:/normal Optima; color: rgb(0, 0, 0); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; border-collapse: separate; orphans: 2; widows: 2; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="Apple-style-span"> <div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><span style="font:/normal Optima; color: rgb(0, 0, 0); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; border-collapse: separate; orphans: 2; widows: 2; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="Apple-style-span"> <div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><span style="font:/normal Optima; color: rgb(0, 0, 0); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; border-collapse: separate; orphans: 2; widows: 2; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="Apple-style-span"> <div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><span style="font:/normal Optima; color: rgb(0, 0, 0); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; border-collapse: separate; orphans: 2; widows: 2; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="Apple-style-span"> <div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><span style="font:/normal Optima; color: rgb(0, 0, 0); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; border-collapse: separate; orphans: 2; widows: 2; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="Apple-style-span"> <div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">Regards,</div> <div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><br> </div> <div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">Rob McCall</div> <div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><br> </div> <div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">McCall Piano Service, LLC<br> <a href="http://www.mccallpiano.com" target="_blank">www.mccallpiano.com</a></div> <div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">Murrieta, CA</div> <div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">951-698-1875<br> </div> </span></div> </span></div> </span></div> </span></div> </span></span> </div> <br> </div> </div>  </div> </font>