<html> <head> <meta http-equiv="content-type" content="text/html; charset=ISO-8859-1"> </head> <body bgcolor="#FFFFFF" text="#000000"> To remove upright hammer heads, cut the molding with diagonal cutters, same for grands. To clean the shanks, grip them with pliers and use the cleaning tool for your combination handle so you don't stress the flange and bushing.  The shanks must be removed from the rail to use the plier type extractors so as not to damage the center.<br> <pre class="moz-signature" cols="72"><big>-- Regards, Jon Page</big></pre> </body> </html>