<html> Hi Dave,              Try getting payment for the job authorized by either  the Dealer or Manufacturer.  The piano should be covered by warranty. Regards Roger At 09:55 AM 7/18/02 -0400, you wrote: <blockquote type=cite class=cite cite>In a message dated 7/17/02 10:57:24 PM Pacific Daylight Time, baldyam@sk.sympatico.ca writes: <blockquote type=cite class=cite cite>             If the arm is not protruding high enough above the keybed, remove the mounting blocks and remove about 1/8" from the bottom of the blocks.  Re install and regulate the pedal adjustments. </blockquote> Thanks, Roger.  That was my thought, too.  The customers seem pretty finicky, so I was trying to avoid doing any woodwork on their new piano in their presence.  I guess I'll take the blocks off and bring them into the shop.  The problem is now to find out how to get paid for it....:-)   Dave </blockquote> </html>