<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1226" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY> <DIV><FONT face=Arial>If I may say, and perhaps this is not the same = customer, but if the piano owner states "...that they wish their piano sounded as = good as - insert wish-'s piano..." there would be your opening to educated them = or at least identify the killer octave concept and the status of their piano. = I too have learned to "keep my mouth shut" - generally. But if the piano owner = says something about something being amiss with their piano, I figure that's = my cue!</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Terry Farrell</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>----- Original Message ----- </FONT> <DIV><FONT face=Arial size=2>From: "Ron Nossaman" <</FONT><A href="mailto:RNossaman@cox.net"><FONT face=Arial size=2>RNossaman@cox.net</FONT></A><FONT face=Arial size=2>></FONT></DIV></DIV> <DIV><FONT face=Arial><BR><FONT size=2></FONT></FONT></DIV> <DIV><FONT face=Arial size=2>SNIP</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>I tune a lot of pianos for years that I = think have absolutely <BR>wretched killer octaves, and have not mentioned a word of = it to the owner. <BR>Why? For them, it's not a problem. This doesn't mean that = they like that <BR>sound, or would chose it over the sound produced by a = better functioning <BR>board, though they well might. Then again, I often hear = comments to the <BR>effect that they wish their piano sounded as good as - insert = wish-'s <BR>piano, so they aren't all warm and happy with their pianos who's = less than <BR>wonderful tone is adequate for them and their budgets. Adequate is = the key <BR>word here, and when they don't know any different, yes, that's fine.</FONT></DIV></BODY></HTML>