<HTML>In a message dated 7/20/01 4:52:25 AM Central Daylight Time, mfarrel2@tampabay.rr.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Client called up last night and said she had been meaning to call for the last three weeks because the pianist said the piano is flat (pianist is out of town - that's all I could get out of secretary). </BLOCKQUOTE> Terry I wouldn't go back to that church until and when the pianist is there. If that is the person who complained, you need to get it straight from his/her mouth what exactly is "flat." I agree with Clyde. The piano is most likely not "flat." The problem most likely will be that is not in tune with another instrument or tape recorder. That needs to be explained. The bottom line, however, is that you do need to charge them for a service call. If the problem has occurred within a week after you tuned the piano, I would check the piano for free. But for them to wait three months is too long. I have church where I go regularly every six months. But once in a while they call me after two or three months, and they don't complain. They understand the problems with heat and humidity. Willem</HTML>