<html>
<font size=3>At 03:37 PM 08/30/2001 -0400, you wrote:<br>
<blockquote type=cite cite>My dear Aunt Piannagonebad lives in Saskatoon.
I do not live in your area. I told her that I know of a very reputable,
ethical, skilled and talented piano rebuilder in her area. But I gave her
your name instead. ;-) (Humor Roger, humor!) I
gave you a call and told you to expect a call my dear auntie. She signs a
contract with you for you to do a complete job. $30,000 Canadian.
Clearly, you have this work becuase I sent it to you. Do you have a
method to make me really happy? Or do I just go to bed tonight feeling
all warm and fuzzy inside, but no T-bone for dinner? Who knows, I might
have an Uncle Piannasoontogobad in Sutherland!<br>
<br>
Keeping Cool in Tampa<br>
Terry Farrell </font><font size=4></font></blockquote><br>
Would you go into a restaurant and ask for a free meal because you have
recommended their establishment<br>
to many people and they owe you something? Ask
your car mechanic how much he will fork over if you<br>
send someone his way. Don't forget to call dentists, doctors and
other service personnel to see who offers<br>
the biggest referral fee. How many pockets do you need to keep your hands
into to increase your income.<br>
<br>
Whatever happened to customer service for its own sake? If there is
a service which you do not perform,<br>
would it not be in your best interest to simply channel this work to
someone competent? <br>
<br>
This gets close to what I consider the industry slimeballs - piano
brokers. They will charge the customer a <br>
fee and then behind their backs tell the retailer that they will
recommend their piano IF they give them a <br>
sizable commission (extortion); double dipping. The customer (who
believes that this agent is acting in<br>
their best interest because that's what they are paying them for) may not
be directed to the best piano for<br>
their needs, just the piano which offers more profit for the
agent.<br>
<br>
Now don't forget to discount your tuning fee to your customer who
referred you to someone else and<br>
keep your wallet handy when asking advise. After all, if you are charging
for information; expect to pay for it.<br>
<br>
That'll be....$.02, please...<br>
<br>
Regards,<br>
Jon Page<br>
<br>
PS That piano teacher you recommended, hit her up as
well.<br>
<br>
</html>