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<DIV><FONT face=Arial size=2>I use Goose Juice at upper =
termination
points. Just a drop on any place where there looks to be =
rust.</FONT></DIV>
<DIV>Joe Goss RPT<BR>Mother Goose Tools<BR><A
href="mailto:imatunr@srvinet.com">imatunr@srvinet.com</A><BR><A
href="http://www.mothergoosetools.com">www.mothergoosetools.com</A></DI=
V>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>
<A title=thetuner@ivories52.com =
href="mailto:thetuner@ivories52.com">Geoff
Sykes</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A =
title=pianotech@ptg.org
href="mailto:Pianotech@Ptg. Org">Pianotech@Ptg. Org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, December 26, 2005 =
10:23
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> How to sell a broken
string</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2><SPAN =
class=687360105-27122005>Greetings all, and
happy holidays to everyone --</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=687360105-27122005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=687360105-27122005>I =
had such great
success with my last question that I thought I would post a second =
one. (I
have a third one coming in a couple of days.)</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=687360105-27122005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial><SPAN class=687360105-27122005><FONT =
size=2>Broken
strings happen! Sometimes you can see the precursor evidence that =
indicates
strings MAY break, but there really is no way to know for sure that it =
may
until it does.</FONT></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=687360105-27122005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=687360105-27122005>When =
a string
breaks, how do you explain to your customer that it wasn't your fault? =
Naturally this may be a little easier with established customers with =
whom you
have developed some trust. But what about those first time =
customers? The
ones to whom you may have already had to explain the concept of =
pitch
adjustment and stability, and that subsequent additional charge. How =
do you
explain the situation, either before or after the fact, so =
that they
will not only pay for the repair, but also (hopefully) call you
again?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=687360105-27122005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN =
class=687360105-27122005>Bonus question:
What measures do you take, beyond being careful and crossing your =
fingers, to help prevent string =
breakage?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=687360105-27122005></SPAN></FONT><FONT face=Arial =
size=2><SPAN
class=687360105-27122005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=687360105-27122005>-- =
Geoff
Sykes</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=687360105-27122005>-- =
Assoc. Los
Angeles</SPAN></FONT></DIV></BLOCKQUOTE></BODY></HTML>