<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1505" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>Hi Robert,</FONT></DIV> <DIV><FONT face=Arial size=2>Please take no offense, but join PTG = and start attending meetings and classes offered at conventions.</FONT></DIV> <DIV><FONT face=Arial size=2>You show good instincts in your post = and I can relate to your present situation as I was once there also.</FONT></DIV> <DIV><FONT face=Arial size=2>Looking at the parts for missing felts = and things may enable you to get the key to function but other parts such as = springs and regulation distances are sometimes so small in their differences, that = it is impossible to detect any thing wrong by looking. Only the knowledge of = what it should do for each action assembly sometimes solves a = problem.</FONT></DIV> <DIV><FONT face=Arial size=2>Depending on your relationship with the = piano owner,  explain what they should expect of your efforts. Remember = the doctor should do no harm idea and do the best you can.</FONT></DIV> <DIV><FONT face=Arial size=2>I use to give the warning that if I did = not fix it there would be no charge.</FONT></DIV> <DIV><FONT face=Arial size=2>Good luck</FONT></DIV> <DIV><FONT face=Arial size=2>PS Randy Potter,    =  Google that name <G></FONT></DIV> <DIV>Joe Goss RPT<BR>Mother Goose Tools<BR><A href="mailto:imatunr@srvinet.com">imatunr@srvinet.com</A><BR><A href="http://www.mothergoosetools.com">www.mothergoosetools.com</A></DI= V> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=rfinley@rcn.com href="mailto:rfinley@rcn.com">Robert = Finley</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, September 25, = 2005 7:43 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Repair and Tuning of = Estey Baby Grand</DIV> <DIV><BR></DIV> <DIV><FONT face=Arial size=2>I have been asked to tune someone's = Estey baby grand piano. The owner told me that one of the notes on the piano = doesn't work, but I have absolutely no information about the problem, and will have to wait until I see and inspect the piano. I = assume I will have to fix the problem before I start the tuning, but wonder how = I should approach this. </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>I presume I will take the action = out, compare the action of the faulty note with its neighbor's, and = diagnose and fix the problem. I am not sure what supplies and parts I should bring = along in order to repair the note. There could be dozens of reasons why = the note doesn't work, involving any of dozens of parts. Maybe there will = be a broken part that cannot be repaired, and a new one has to be ordered = (if it is even possible to get replacement parts for this brand of piano or = something close), so the problem couldn't be fixed there and then. Please could = you advise me how I should deal with this problem so that I can keep the = customer satisfied and happy? Thank you very much. </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Robert Finley</FONT></DIV></BLOCKQUOTE></BODY></HTML>