<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.2900.2668" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: = Arial" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=rol= e_document face=Arial color=#000000 size=2> <DIV> <FONT size=3> <STRONG>Hi John</STRONG></FONT></DIV> <DIV><FONT size=3><STRONG>  Very astute thinking & probably parti= ally accurate</STRONG></FONT></DIV> <DIV><STRONG><FONT size=3>  You wrote:</FONT></STRONG></DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><= FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000000> <DIV><FONT size=3>Something occurred to me though today when consid= ering the re-working of instruments to use new designs. Many pianists who own an ageing instrument or problematic one are delighted when work is do= ne to restore the tone. <U><STRONG>Is it not possible that the delight o= f the</STRONG> <STRONG>customers you guys do work for are perhaps delighted because of the quality of work you guys to the piano in general,</STRONG><= /U> <STRONG><U>rather than the changes themselves?</U></STRONG></FONT></FONT></DIV></BLOCKQUOTE> <DIV> <STRONG><FONT size=3>   Well I certainly yes & no hopefully  more. </FONT></STRONG></DIV> <DIV><STRONG><FONT size=3>  Let's say your a wine expert guru & you've had some of the very best whatever & you've tried= most everything.  Then You have a buddy who says I know where you can g= et the best wine ever. It's made a different way... modern techniques plus secr= ets of the masters & it's better than any other. </FONT></STRONG></DIV> <DIV><STRONG><FONT size=3>   Certainly the power of suggestion i= s strong but when you are an aficionado you know. Now you  taste the new = wine & you realize it really is better than anything you've ever had. </FONT></STRONG></DIV> <DIV><STRONG><FONT size=3>  It can be this way with tone too & ma= ny sensitive players have played many pianos & have formed a tonal opinion that  they are accustomed to. </FONT></STRONG></DIV> <DIV><STRONG><FONT size=3>  Then they play one of ours or Ron's or De= ls They hear something very unique. Something that accentuates the very best qualities of the best <EM><U>pianos</U></EM> they've heard.</FONT></STRONG></DIV> <DIV><STRONG><FONT size=3>  Do you think they care what you did. No t= hey only Know what they hear  & feel & it's all good.</FONT></STRONG></DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"> <DIV><FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000000><FONT size=3>Even a properly prepped piano can have a bi= g impact on someone used to non-prepped or poorly functioning pianos.</FONT></FONT></DIV></BLOCKQUOTE> <DIV><STRONG>   <FONT size=3>Of course, But some folks are = not very astute or tonally sensitive which is why we have our share of hacks in = our business.</FONT></STRONG></DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"> <DIV><FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000000><FONT size=3>Also, plenty of people are ecstatic to= get their old Steinway rebuilt from the factory, to probably what is less qual= ity in workmanship and parts than what their pianos were when new.</FONT></FONT></DIV></BLOCKQUOTE> <DIV><STRONG>  ahh yes but it's an authentic Steinway with all the magi= c Stwy parts</STRONG></DIV> <DIV><STRONG></STRONG> </DIV> <DIV><STRONG>    Dale Erwin</STRONG></DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><= FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000000><FONT= size=3> <DIV><BR class=khtml-block-placeholder></DIV></FONT> <DIV> <DIV> <DIV><FONT size=3>- John</FONT></DIV></DIV></DIV></FONT></BLOCKQUOTE> <DIV></DIV> <DIV> </DIV></FONT></BODY></HTML>