<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META content="text/html; charset=iso-8859-1" = http-equiv=Content-Type> <META content="MSHTML 5.00.2919.6307" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV>I hope your dealer is better than my local Steinway dealer. I asked = their head tech for regulating specs for my 7 year old Boston GP-178 and was = told that the dealer does not have any specs for Boston pianos. Like WOW. This = dealer never ceases to amaze me. I guess the piano is too new to be in Randy = Potter's Piano Action Handbook. Does anyone out there have regulation specs for = my piano?</DIV> <DIV> </DIV> <DIV>Terry Farrell<BR>Piano Tuning & Service<BR>Tampa, Florida<BR><A = href="mailto:mfarrel2@tampabay.rr.com">mfarrel2@tampabay.rr.com</A></DI= V> <BLOCKQUOTE style="BORDER-LEFT: #000000 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: = 0px; PADDING-LEFT: 5px; PADDING-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A href="mailto:jonpage@mediaone.net" = title=jonpage@mediaone.net>Jon Page</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = href="mailto:pianotech@ptg.org" title=pianotech@ptg.org>pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, August 01, 2000 = 7:30 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Boston parts</DIV> <DIV><BR></DIV><FONT size=3>Try the dealer from whom it was = purchased. They may have better luck with<BR>the parts dept, or can supply one from = another piano in the mean time.<BR><BR>Jon Page<BR><BR>At 08:36 PM 07/31/2000 = -0700, you wrote:<BR> <BLOCKQUOTE cite type="cite">Folks,<BR>Just wondering if any of you = have had service problems with<BR>Boston/Steinway parts department .<BR>I = take care of a Boston 218 that resides on a stage here in = Bellevue,<BR>Washington. In early March a performer's crew dropped the lid and<BR>trashed the = lid prop. I called Boston parts for a replacement right<BR>away, having to = leave a message with all particulars. Since then I have<BR>talked to two = different people, left several messages, written a letter,<BR>all to no avail = as to getting an answer as to if the silly part is even<BR>on order. The management is really upset that they have had to wait<BR>until = August to even find out if it's ordered or not. My last message on<BR>Friday = the 21 was practically begging for some type of a reply. As far<BR>as I'm = concerned they just don't care. Perhaps they would rather like<BR>the picture = I have of a mop handle being used for publicity??<BR>Is this typical of Boston/Steinway or do they just cater to the "big<BR>boys"? Any = suggestions as to how I can get some kind of response? I'm<BR>not looking = forward to trying to get a generic lid prop from another<BR>source and trying = to refinish it to match.<BR><BR>Joseph Alkana RPT = </FONT></BLOCKQUOTE><BR> <DIV>Jon Page,   piano technician</DIV> <DIV>Harwich Port, Cape Cod, Mass.</DIV> <DIV><A href="mailto:jonpage@mediaone.net" = EUDORA="AUTOURL">mailto:jonpage@mediaone.net</A></DIV>~~~~~~~~~~~~~~~~~= ~~~~~~~~~~~~~~~~~~~~~~~ </BLOCKQUOTE></BODY></HTML>