<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.2900.2769" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: = Arial" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=rol= e_document face=Arial color=#000000 size=2> <DIV> <DIV>In a message dated 11/3/2005 6:14:08 A.M. Pacific Standard Time, deanmay@pianorebuilders.com writes:</DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><= FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000000 size= =2>At 07:25 AM 11/3/2005 -0500, you wrote:<BR>>>..just needing to vent..      ..I just answered the phone..at<BR>7:02AM..and <BR>>>i= t was a one-time client from some time ago asking about my<BR>availability <BR>>>to come to her home TODAY to fix a sticky key..<BR>><BR>>>it's not going to be a good day..<BR><BR><BR>>= Your "emergency" service call rate is what multiple of your regular??<BR>>;-}<BR><BR><BR>Hey, I like the concept. What would "reasonable and customary be??</FONT></BLOCKQUOTE></DIV> <DIV></DIV> <DIV>Normal rate multiplied by the time of the phone call?</DIV> <DIV> </DIV> <DIV>Dave S.</DIV></FONT></BODY></HTML>